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Serra Volkswagen

Birmingham, AL

4.5
1,123 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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1490 Center Point Pkwy

Birmingham, AL

35215

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Showing 1,123 reviews

November 07, 2018

Anthony and Jasmine was awesome excellent customer service. I gave 5 stars because the experience was amazing an the dealers were awesome.. They got me into a car an i was happy I thank the dealership an your More

by Briddgett87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Alston, Jasmine Brown
Nov 09, 2018 -

Serra Volkswagen responded

Briddgett- Thank you for the outstanding review and rating! We are delighted to hear your experience with us was a great one!

November 06, 2018

Amazing Service Department Dealt with Raylinn in Service. This was my first time ever doing business with Serra Nissan. Very friendly, kind, and on top of things! Went over ever More

by dakotaleslie44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raylinn Echols
Nov 06, 2018 -

Serra Volkswagen responded

Hi Dakota, Thanks for the great review of the service department. We are delighted to hear Raylinn was able to assist you and we look forward to seeing you at your next visit!

November 05, 2018

Very good Very friendly and give helpfully and letting you know what need service on our truck. Good service department . did not purchase a vehicle and service More

by marycooper44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Did not purchase a vehicle
Nov 06, 2018 -

Serra Volkswagen responded

Hi Mary, Thanks for the great review of our service department. We are glad to know everyone was friendly and helpful.

November 03, 2018

Serra Nissan Employees The employees at Nissan were nice and helpful I do not have anything else to say, just keep up the good work and please do not change. More

by betsey.demarcus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa White
Nov 06, 2018 -

Serra Volkswagen responded

Hi Betsey, Thank you for the kind words. We are thrilled to hear your experience with us was a great one!

November 01, 2018

Everything went as planned we arrived early and they got rig Great I love Serra volk they always treat me great. They work me in when I need it. I highly recommend them to every one. More

by ruby_b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember names, Kori Green
Nov 02, 2018 -

Serra Volkswagen responded

Hi Ruby, Thanks so much for the great feedback. We appreciate the excellent review and recommendation!

October 31, 2018

Excellent We bought our daughter a passat last year and have been very happy with our purchase . We received this letter for a recall , called Serra Volkswagen More

by gcartee1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure of the names of the employees all were very kind
Nov 02, 2018 -

Serra Volkswagen responded

Hi! Thanks for sharing your experience with us. We are thrilled to hear it was a great one.

October 31, 2018

Oil change & recall fix I went in to get my oil changed, which was long overdue. I also went to get one of the recalls fixed. I loved the niceness of all the staff and the ov More

by kathrynbk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John from service???, Erika Curlette, Venson Lavender, Rita Owens, Stephanie Ayala
Nov 02, 2018 -

Serra Volkswagen responded

Hi Kathryn. thanks for the wonderful feedback. We are always thrilled to hear great things from our customers!

October 31, 2018

Comprehensive Great, honest work by the mechanic and very accomodating. They were able to facilitate detailing my car after service. The parts department (Daniel) w More

by jennifer.i.king007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The mechanic that serviced my VW., Kori Green
Nov 02, 2018 -

Serra Volkswagen responded

Hi Jennifer, Thank you for sharing your experience with us and for the excellent rating! We are delighted to hear your visit with us was a great one!

October 31, 2018

Knowledgeable staff and aims to please! Waiting on your car is nerve wrecking enough, but the staff was awesome and to the point whether the news is good or bad. Prompt results and good snac More

by minniewinston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember nanes
Nov 02, 2018 -

Serra Volkswagen responded

Hi Minnie, Thanks for the great review and the rating!

October 31, 2018

Excellent Sales I really appreciate everything that was done for me. This is my 3rd time working with you all and every time has been a win for me. I appreciate Morti More

by bsbrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Towner, Mortimer Virves
Nov 02, 2018 -

Serra Volkswagen responded

Hello, we are thrilled to hear this. Thanks for the great review and rating!

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