Serra Volkswagen

Summary of service department at Serra VW. I had a problem or two with the service department when I carried my Volkswagen Touareg in for service, but the people at Sara contacted me the next d I had a problem or two with the service department when I carried my Volkswagen Touareg in for service, but the people at Sara contacted me the next day and immediately took care of the problem. I know everyone makes mistakes, but the key to customer service is when you do, take care of it, and they did. I would highly recommend Serra Volkswagen for their service department. More

Excellent customer seevice I was extremely satisfied with the service I got he was very knowledgeable about the cars.And the pricing of the cars and he was very patient. I was extremely satisfied with the service I got he was very knowledgeable about the cars.And the pricing of the cars and he was very patient. More

Great Service Quick and easy process. Any service my Bug needs will be taken care of by the Serra VW service department. Nice and respectful employees. Thanks! Quick and easy process. Any service my Bug needs will be taken care of by the Serra VW service department. Nice and respectful employees. Thanks! More

Oil Change The process took way too long. I was there two hours but the entire staff was welcoming and extremely pleasant. Maxine also touched basis with my to m The process took way too long. I was there two hours but the entire staff was welcoming and extremely pleasant. Maxine also touched basis with my to make sure my visit went as it should’ve, she was wonderful. More

Routine Service I was met by service representative within minutes of driving into garage. Comfortable and pleasant waiting area while waiting for vehicle. Received I was met by service representative within minutes of driving into garage. Comfortable and pleasant waiting area while waiting for vehicle. Received prompt and courteous service, and received quick car wash. More

Great work was done with the repairs I needed! Thanks for fixing my car... I’ll be back for service! Serviced my check engine light was fixed as well and properly documented by the service tech! Thanks for fixing my car... I’ll be back for service! Serviced my check engine light was fixed as well and properly documented by the service tech! More

Awesome Customer Service Josh, my technician was extremely professional. He goes above and beyond to work around your needs. The parts department also was incredible. It has Josh, my technician was extremely professional. He goes above and beyond to work around your needs. The parts department also was incredible. It has being the fastest and more efficient dealership to service my car. Keep up the Awesome work you guys perform everyday. More

Amazing customer service and seem less car buying! I recently purchased a 2018 Volkswagen Tiguan from Serra Volkswagen after being run through the ringer by another dealer in town. Jared, Kyle and Cur I recently purchased a 2018 Volkswagen Tiguan from Serra Volkswagen after being run through the ringer by another dealer in town. Jared, Kyle and Curtis made the whole purchasing process stress free. I came in and test drove the vehicle at 7pm and by 9am the next morning I received a call to come pick up my new car. They made sure the air pressure was full in the tires and that the car was beautifully detailed when I picked it up. Jared even went out of his way to follow me to return my rental car from the other dealer in town. After I accidentally left my drivers license at the dealer Kyle personally delivered it to me at my place of business so that I would not have to travel back to their dealership. I don’t think I could ask for better treatment or customer service. I would purchase another vehicle from here in a heartbeat and will be recommending them to everyone I know. They went above and beyond to make sure that I was happy. More

My wife’s is happy that convertible roof works again Josh & Kori provided excellent service during this visit. The previous visit did not resolve the two issues I was having, a convertible roof malfuncti Josh & Kori provided excellent service during this visit. The previous visit did not resolve the two issues I was having, a convertible roof malfunction and a noise when turning. More

Unfriendly and unprofessional They didn’t do a very good job I my opinion. Whole different crew from when I went a year ago. The girl at the desk was nice but the macanics wasn’t f They didn’t do a very good job I my opinion. Whole different crew from when I went a year ago. The girl at the desk was nice but the macanics wasn’t friendly or welcoming. I made my appointment online and put down what trouble my car was having. I told them that my windshield wipers wasn’t shooting out water and that I told the same thing last year when I came but all they did was put fluid in the dispenser they didn’t check for a problem. I was halfway down the road when I checked my windshield wiper dispenser and nothing came out. So I turned around and went back and told them that it wasn’t working. The guy I told was sarcastic and acted like he didn’t care one way or the other. I was there from 9:30 til 1:30 at least ...they fixed the problem and said it was the motor...I don’t think I Will ever go back More