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Serra Volkswagen
Birmingham, AL
1,338 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,338 reviews
June 17, 2019
Speedy It was so easy to book my appt. Online. When I showed up for my appt, the receptionist got my information and pointed me to where I could wait. She wa It was so easy to book my appt. Online. When I showed up for my appt, the receptionist got my information and pointed me to where I could wait. She was very sweet and helpful. It took maybe an hour to get my oil changed and fluids topped off. Great experience. More
by Courtney M
Verified CustomerEmployees Worked With
Kori Green
June 17, 2019
speedy service made my appointment online. my car was done in less than an hour. very fast and to the point. I would recommend if you are needing a fast service. made my appointment online. my car was done in less than an hour. very fast and to the point. I would recommend if you are needing a fast service. More
by taylor
Employees Worked With
Kori Green
June 15, 2019
Excellent Service My experience with Serra Nissan was excellent! I’m greeted immediately after I pull in. Everyone is friendly and prompt. Customer service skills are o My experience with Serra Nissan was excellent! I’m greeted immediately after I pull in. Everyone is friendly and prompt. Customer service skills are out of this world! The waiting room is filled with snacks, beverages, and entertainment. I always get my car serviced with Nissan. I would recommend to friends and family. More
by kianawatkins
Employees Worked With
Jared Johnson
June 14, 2019
Car Maintenance I had Great Service! Car was finished earlier than expected. I was very pleased. I always have an awesome experience at Serra Nissan. Thank you! I had Great Service! Car was finished earlier than expected. I was very pleased. I always have an awesome experience at Serra Nissan. Thank you! More
by fearfullymade2014
Employees Worked With
Amanda
June 12, 2019
Great Service Every time I bring my car in I always have good service. Everyone is friendly . And the wait so far have not been too long. Every time I bring my car in I always have good service. Everyone is friendly . And the wait so far have not been too long. More
by jfletcher_89
Employees Worked With
June 10, 2019
service 6/5 My service was speedy, efficient, and friendly! Thank you to everyone who helped me with my 20,000 mile milestone check up, I appreciated the quick se My service was speedy, efficient, and friendly! Thank you to everyone who helped me with my 20,000 mile milestone check up, I appreciated the quick service More
by acingargiola
Employees Worked With
June 10, 2019
Repairing Bad Wheel Sensor I really appreciate the attention to the customer they take at Serra Volkswagen. My Tiguan was was quickly repaired and everyone was friendly performi I really appreciate the attention to the customer they take at Serra Volkswagen. My Tiguan was was quickly repaired and everyone was friendly performing service, from explaining what was wrong to cashing my out. You can't help but fill out the Rate Me form when Maxine calls. (Thumbs up) More
by mhleak87
Employees Worked With
Maxine, Kori Green
June 07, 2019
Horrible "Yo Yo" Sale SCAM Thought I purchased a car because I signed all the required paperwork and drove it home. The next day, receive a call from the de "Yo Yo" Sale SCAM Thought I purchased a car because I signed all the required paperwork and drove it home. The next day, receive a call from the dealership, informing me there is a problem with the financing and I have to return to the dealership. Upon return to the dealership, so call General Sales Manger- Venson Lavender states that you did not qualify for financing, but that they can still process the deal at a higher interest rate with a larger downpayment. I have never experienced out of all of my car buying years this type of insanity. I stayed at the dealership until after 9pm and signed a "scam" of a contract! Returned the next day, demanded my trade in vehicle, returned their vehicle. WALKED AWAY!!! Discussing with an attorney to inquire of any legal rights. More
by joevalhoward
Employees Worked With
Belgee; Matt (Finance Manager) , Venson Lavender
June 03, 2019
I CAME IN BECAUSE MY CAR WOULDN"T CRANK AND I WOULD RECOMMEND SERRA VOLKSWAGEN TO ANYONE NEEDED SERVICE FOR THERE VEHICLE NEEDS THEY GET YOU IN AND OUT VERY FAST AND THEY REALLY TRY AND MEET AND I WOULD RECOMMEND SERRA VOLKSWAGEN TO ANYONE NEEDED SERVICE FOR THERE VEHICLE NEEDS THEY GET YOU IN AND OUT VERY FAST AND THEY REALLY TRY AND MEET ALL OF YOUR NEEDS More
by eushandraharrell
June 03, 2019
Good and fast Friendly fast kind did what I needed to be done and was on time and had no problems would come back again for another service Friendly fast kind did what I needed to be done and was on time and had no problems would come back again for another service More
by jeremyhannah25
