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Serra Volkswagen
Birmingham, AL
1,338 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,338 reviews
May 31, 2019
Great service at Serra. Decent waiting area, courteous employees, and convenient location. I don't have any extra words but this survey requires that I put in more at Serra. Decent waiting area, courteous employees, and convenient location. I don't have any extra words but this survey requires that I put in more. More
by MATTNVAL
Verified CustomerEmployees Worked With
Kori Green
May 30, 2019
My review Everything was great and everyone was very helpful. I would recommend everyone that help me. They were kind and understanding. They listen to what i Everything was great and everyone was very helpful. I would recommend everyone that help me. They were kind and understanding. They listen to what i wanted and help pick the best car for me. Thanks guys! More
by J
May 30, 2019
Went smoothly When I pulled in to the time I went to the car it was smooth. They didn't spray the car off like they normally do that's all When I pulled in to the time I went to the car it was smooth. They didn't spray the car off like they normally do that's all More
by KAAMILYA1983
Employees Worked With
Other Employees :
Umair Rehman, Jessica Sykes, Jasmine Brown, Lamont Jackson, Jared Johnson, Xavier Johnson, Rita Owens, Mortimer Virves
May 30, 2019
Pleased with service Thank you, Josh for getting my SUV ready as promised and it looked amazing. I will definitely recommend to my family and friends. Again thank you Thank you, Josh for getting my SUV ready as promised and it looked amazing. I will definitely recommend to my family and friends. Again thank you More
by XIRBY12001
Employees Worked With
May 28, 2019
Service Body Electral My experience with this dealership was satisfactory. They were able to listen to and solve my problem in a timely and professional manner. Thank you My experience with this dealership was satisfactory. They were able to listen to and solve my problem in a timely and professional manner. Thank you. More
by NGRAkA17
Employees Worked With
Kori Green
May 27, 2019
First time buyer This is my very first car and I didn’t know much, but I made sure I had someone there with me who knew somethings, and the salesman was very nice frie This is my very first car and I didn’t know much, but I made sure I had someone there with me who knew somethings, and the salesman was very nice friendly and informative. He worked with my budget, I’m very happy I went there and will be returning. More
by alexandriam3411
Employees Worked With
May 24, 2019
The best shop for vehicle service. I was very pleased with the service. It was not my first visit, they are always so helpful, responds to your needs and try to get you out as soon as t I was very pleased with the service. It was not my first visit, they are always so helpful, responds to your needs and try to get you out as soon as they can. I never regret going to the VW shop because I know I will be well cared for - they love my care just like I love my car. More
by boydchris54
Employees Worked With
Maxine, Kori Green
May 24, 2019
Very quick and very helpful This dealership was great in working with me on buying my Volkswagen Passat they went out of their way to make sure my needs were met and that I was c This dealership was great in working with me on buying my Volkswagen Passat they went out of their way to make sure my needs were met and that I was completely satisfied.I would definitely recommended them to my friend More
by ddaniels08
May 22, 2019
Vehicle service Great service. Part replacement of main computer board was very expense, but that could have been average pricing. The telephone system there was horr Great service. Part replacement of main computer board was very expense, but that could have been average pricing. The telephone system there was horrible. The people were pleasant to work with. More
by BCRAIGER
Employees Worked With
Kori Green
May 21, 2019
Excellent service My experience with purchasing a vehicle was extremely exceptional. Jasmine Brown was dedicated in getting me into a vehicle and made my visit to the d My experience with purchasing a vehicle was extremely exceptional. Jasmine Brown was dedicated in getting me into a vehicle and made my visit to the dealership enjoyable. The entire staff greeted me with kindness and respect. I can truly say this is the only dealership that I will be working with from now on. More
by stevenbrogdon1447
