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Serra Volkswagen
Birmingham, AL
1,336 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,336 reviews
Verified Customer
September 26, 2024
The service was friendly and informative. The repairs were completed in a timely manner and all of my questions were answered. I was also able to make an appointment online without any diffic The repairs were completed in a timely manner and all of my questions were answered. I was also able to make an appointment online without any difficulty. More
by suwillmy
Employees Worked With
Unsure
September 25, 2024
Service advisor was very detailed in maintenance needed and maintenance recommended and price of both and maintenance recommended and price of both More
by RWB2901
September 21, 2024
I’m always treated well! I’m a regular and the manager knows me and I like when a business knows me. It makes the experience more welcoming! I’m a regular and the manager knows me and I like when a business knows me. It makes the experience more welcoming! More
by ALL
September 20, 2024
Great customer service thanks for your excellent communication and helping me make my final decision communication and helping me make my final decision More
by kiyahwatson59
Employees Worked With
September 20, 2024
Serra is great. Thank you for great service. Would come back to this service center. Thank you for great service. Would come back to this service center. More
by lilyturnbull98
Employees Worked With
September 19, 2024
Terrible management, GM Curtis LLoyd and service dept, waited over 4 days for my new vehicle to find out it had been sent to Chevy GMC to be fixed for a transmission issue which was not disclosed at time waited over 4 days for my new vehicle to find out it had been sent to Chevy GMC to be fixed for a transmission issue which was not disclosed at time of purchase. Curtis Lloyd never returned my calls or requests to be called back. He sends Zac WIlis to answer all questions. Only good thing about them is they provided rental for the days I was without a vehicle. They also took pictures of my trade in vehicle with my deceased son's name on the back, and posted them online, and when I asked to take them down and take the decals off, it took over 1 business day for that to happen. Take your money elsewhere, I backed out of the deal and took my trade in vehicle back. I went to Courtesy GMC in Trussville and got my NEW acadia the same day. More
by hrbolton
Employees Worked With
Other Employees :
tim meadows, zac willis
September 18, 2024
I recently took my car to Serra Volkswagen for service and to address several recalls. From start to finish, the experience was fantastic! The staff was professional, courteous, and kept me updated throug and to address several recalls. From start to finish, the experience was fantastic! The staff was professional, courteous, and kept me updated throughout the process. They were efficient in fixing all the recalls, and my car now runs perfectly. I also appreciated their attention to detail and the extra care they took to ensure everything was done right. I highly recommend Serra Volkswagen for their excellent service and commitment to customer satisfaction! More
by paynemaya26
September 17, 2024
The staffing is very helpful and they give you the advice you’re looking for to get preventive maintenance on your car you’re looking for to get preventive maintenance on your car More
by diegoa5318
