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Serra Volkswagen
Birmingham, AL
1,334 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,334 reviews
March 18, 2025
Took my car in they diagnosed the problem fairly quick. They had to order the part in a few days it came in so they set up a time for me to bring it in. They installed it the part fixed everything that was They had to order the part in a few days it came in so they set up a time for me to bring it in. They installed it the part fixed everything that was wrong and we were back home. Everything went smooth and I was kept informed. More
by maryjanepowell1952
Verified CustomerEmployees Worked With
Other Employees :
Joe Nance was my service writer and he kept me informed. Chandler Gingras was the the . Both did a great job.
March 15, 2025
They never called me back from the service department concerning the exhaust repair..I called them and asked about it because the engine light came on after they replaced the exhaust, so I had the sensor concerning the exhaust repair..I called them and asked about it because the engine light came on after they replaced the exhaust, so I had the sensors checked and the oxygen sensor is bad they worked on the exhaust and the oxygen sensor connects to the exhaust it was performing correctly until they worked on the exhaust. I also wanted a breakdown on my 2 year extended service warranty but couldn’t get anyone to tell me what all it covers More
by jfrazierwolf1058
Employees Worked With
March 14, 2025
The service was great and it did not take that long for them to finish the work them to finish the work More
by mztayonly3kidz
March 13, 2025
My service was great! !! I would recommend Serra Nissan to anyone who needs to service !! I would recommend Serra Nissan to anyone who needs to service More
by Quinn
March 11, 2025
Good bad and the ugly. Shame on Serra Nissan for selling me a lemon in disguise Shame on Serra Nissan for selling me a lemon in disguise More
by jfrazierwolf1058
March 06, 2025
Very polite consistent got the job done didn't wait that long fixed the problem long fixed the problem More
by valleryaustin123
Employees Worked With
March 05, 2025
They are always friendly, accommodating, fast and efficient. I have not had one issue since purchasing my Jetta when needing it serviced. efficient. I have not had one issue since purchasing my Jetta when needing it serviced. More
by afowler4
March 04, 2025
They are very reliable car and reasonable prices and I like how they work on the car anytime you need them very good people like how they work on the car anytime you need them very good people More
by renivacurry403
March 04, 2025
Very reliable they did it excellent and I didn't have to want to long want to long More
by valleryaustin123
Employees Worked With
March 04, 2025
Joe truly set me up for success. Although I had recall for my car, things didn’t go smoothly initially. However, Joe was persistent and didn’t tire until he got me back on the road a Although I had recall for my car, things didn’t go smoothly initially. However, Joe was persistent and didn’t tire until he got me back on the road and running smoothly. More
by shanew
