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Serra Volkswagen
Birmingham, AL
1,349 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,349 reviews
July 05, 2023
Everything was good except they didn't have a rental car in stock for me in stock for me More
by chastity.farris28
Verified Customer
July 02, 2023
The lady was helpful, kind, and funny. She took time to help me figure out what I needed and how to get it. She took time to help me figure out what I needed and how to get it. More
by elizabeth.lee4
Employees Worked With
July 01, 2023
I was told that I had to buy abattery to get my codes cleared out and reset my car when I told Amanda that I had already bought a new battery she insisted that I buy a new one from the dealership and I w cleared out and reset my car when I told Amanda that I had already bought a new battery she insisted that I buy a new one from the dealership and I was told that I could not get service done unless I bought a new one from the dealership and I went to lithia springs ga to Sutherland vw and they cleared up the codes and I only had to pay for the service done not a battery. As she had intended to sell . I'm very upset. With the service. More
by terryleewatson52
Employees Worked With
July 01, 2023
Appointments are easy to make. Upon arrival there is never a long wait for service to begin. The quality of service is excellent. Upon arrival there is never a long wait for service to begin. The quality of service is excellent. More
by dhenninger1975
July 01, 2023
Very precise and attentive. Also informative and sensitive to customer’s needs and desires. I love working with this staff! Also informative and sensitive to customer’s needs and desires. I love working with this staff! More
by anointed7901
Employees Worked With
July 01, 2023
Always pleased with the service and the Custer service I receive when I come from beginning to end receive when I come from beginning to end More
by doriturner44
July 01, 2023
Dealership was polite and very helpful to us. I am very grateful and thankful for the help they given us. I am very grateful and thankful for the help they given us. More
by faye4billups
June 30, 2023
Called the dealership and I was able to get a same day appointment. The staff is knowledgeable. Overall I am satisfied with the service I received. appointment. The staff is knowledgeable. Overall I am satisfied with the service I received. More
by tamesha.williams1
June 29, 2023
The crew and staff at Serra VW in Center-Point was kind and attentive to my needs and I was very confident in the work that the suggested I needed. and attentive to my needs and I was very confident in the work that the suggested I needed. More
by Serravw
June 28, 2023
I received amazing service during my visit. The intake person and cashier were personable-courteous-and my car is running perfectly. The intake person and cashier were personable-courteous-and my car is running perfectly. More
by sylpwtts
Employees Worked With
