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Serra Volkswagen
Birmingham, AL
1,334 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,334 reviews
May 02, 2023
Friendly staff and quick service! Everyone from the lady up front to the mechanic that first greeted me was helpful Everyone from the lady up front to the mechanic that first greeted me was helpful More
by Wallace
Verified CustomerEmployees Worked With
April 29, 2023
The receptionist was very personable and approachable and helpful. The technician completed the repairs faster than expected. Overall, it was a great experience. helpful. The technician completed the repairs faster than expected. Overall, it was a great experience. More
by palmermarcdavid
April 26, 2023
Wonderful staff very courteous and nice. From check in to checking out. Explain everything in detail. No waiting From check in to checking out. Explain everything in detail. No waiting More
by wandafkidd
Employees Worked With
Other Employees :
Ladies who check me out
April 25, 2023
Was very pleased with the ability to get same day service for a dead battery! for a dead battery! More
by deborah.pinard
April 25, 2023
This is a wonderful dealership with great customer service and great service with service techs and other representatives. service and great service with service techs and other representatives. More
by jdanner
April 22, 2023
The Manager was very professional, knowledgeable, communicated findings, and concerns about my vehicle, the best options to help the performance as well as payment options. communicated findings, and concerns about my vehicle, the best options to help the performance as well as payment options. More
by TIRNA34
Employees Worked With
Matthew Higgins
April 21, 2023
Serra Volkswagon did excellent with service with me vehicle. It didnt take them long to figure out what was wrong with it . It was done in a timely fashion. I went two months of my truck being at Roya vehicle. It didnt take them long to figure out what was wrong with it . It was done in a timely fashion. I went two months of my truck being at Royal volkswagon and when i got it towed to serra they got the job done . More
by jukiathreatt
Employees Worked With
April 19, 2023
Customer service was great they helped both me and my daughter to get a new vehicle daughter to get a new vehicle More
by tameika.burrell
April 19, 2023
Courteous,friendly,call-back,greet you at the front entrance On-timeReady Not too long if a wait. entrance On-timeReady Not too long if a wait. More
by shandrettamcginnis
Employees Worked With
