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Serra Volkswagen
Birmingham, AL
1,360 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,360 reviews
June 13, 2023
Serra VW’s service technicians and front desk staff are friendly and make car maintenance a less dreaded experience. I took time to browse the new VW Id.4 brochures while I waited in their clean, renovated friendly and make car maintenance a less dreaded experience. I took time to browse the new VW Id.4 brochures while I waited in their clean, renovated lobby. The service was fast, and they even texted me progress updates while I waited. More
by cej95
Verified Customer
June 09, 2023
Great terrific passionate informative caring dotting concern understanding appreciative considered outgoing kind thoughtful professional communicative concern understanding appreciative considered outgoing kind thoughtful professional communicative More
by phkimber
June 09, 2023
Short wait times and great customer service. Definitely going next time for a car service. Definitely going next time for a car service. More
by rashana
May 31, 2023
Awesome experience. Angel went over and beyond. I have purchased several cars from other dealerships in the past. And my experience working with Angel surpassed them all Angel went over and beyond. I have purchased several cars from other dealerships in the past. And my experience working with Angel surpassed them all. More
by smith.cathryn36
May 24, 2023
My car had 1300 more miles on it when I got it back five days later. No one would return my calls for an update. days later. No one would return my calls for an update. More
by chadolmstead
May 21, 2023
I had a great experience with Serra Nissan. The customer service was excellent and they went above and beyond to help me with the purchase if my vehicle. I highly recommend Serra Nissan! The customer service was excellent and they went above and beyond to help me with the purchase if my vehicle. I highly recommend Serra Nissan! More
by mendhie2000
Employees Worked With
Sonya Hunter and Cody
May 17, 2023
It was fast and friendly service. Everyone was nice and answered all of my questions. Everyone was nice and answered all of my questions. More
by hmkoch19
Employees Worked With
May 13, 2023
The people I dealt with were profesional and polite. Would recommend to friends and family. Would recommend to friends and family. More
by ANTHONY.NICHOLS
Employees Worked With
May 11, 2023
Best service team I have worked with. Very attentive to my concerns and very fair pricing. Would definitely recommend! Very attentive to my concerns and very fair pricing. Would definitely recommend! More
by LUNKYLADY
May 11, 2023
Very kind and knowledgeable staff that genuinely wanted to help and were very thoughtful and timely. to help and were very thoughtful and timely. More
by dagney0
