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Serra Volkswagen
Birmingham, AL
1,335 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,335 reviews
April 05, 2023
Scheduling was easy and the service writer was very friendly. Showed up t the dealership 10 min before my appointment and they got me in and out in no time. Great experience. friendly. Showed up t the dealership 10 min before my appointment and they got me in and out in no time. Great experience. More
by ryan.shubert
Verified CustomerEmployees Worked With
March 27, 2023
This was my second time to ever use the service department and my first time to ever wait in the waiting room. I found everyone to be very nice and knowledgeable. My wait time was a little over a department and my first time to ever wait in the waiting room. I found everyone to be very nice and knowledgeable. My wait time was a little over an hour. Thank you! More
by Kelly
March 24, 2023
It was a great experience for me as a customer at your dealership and I would like to thank you for allowing me to purchase a car at Serra Volkswagen dealership and I would like to thank you for allowing me to purchase a car at Serra Volkswagen More
by derekburpo
March 24, 2023
I went to the dealership to look at a 2020 Kia Telluride they had advertised for 38900. I test drove the car and really liked it. They offered me a low, but fair offer on my trade, then added about $400 they had advertised for 38900. I test drove the car and really liked it. They offered me a low, but fair offer on my trade, then added about $4000 to the purchase price (plus tax, of course). Ladies, take your husband with you. No wonder my payment was so much more than my loan pre-approval estimated. The sales folks were nice enough, but I was disappointed in the pricing aspect. More
by B Powchak
Employees Worked With
March 22, 2023
March 19, 2023
I have been having my vehicle service here for as long I have this Titan and have been complete satified have this Titan and have been complete satified More
by ALPHRA
March 18, 2023
Amanda and Matt are always great to deal with. Go see them at Serra VW for your next service appointment. Go see them at Serra VW for your next service appointment. More
by angelborja
March 15, 2023
I bought my 2021 Jetta in September 2023. I love my car and the whole process was so easy. They have been there 100% for every question I have had. Also, the warranty is out of this world! I love my car and the whole process was so easy. They have been there 100% for every question I have had. Also, the warranty is out of this world! More
by tammy29
March 15, 2023
It’s a excellent place to buy a car because the attention is very good. is very good. More
by alejandro-alvarez-ortiz
March 02, 2023
Excellent customer service with prompt and concise updates. Patient courteous clean and professional service team updates. Patient courteous clean and professional service team More
by kmw71jack
