Serra Volkswagen

I really appreciate the great customer service and how quick and efficient they were!! I would recommend anyone to go here if you want a dependable car.. quick and efficient they were!! I would recommend anyone to go here if you want a dependable car.. More

Very courteous and accommodating staff. I’m always confident that they’ll fix whatever issues my vehicle may have. I’m always confident that they’ll fix whatever issues my vehicle may have. More

**I am leaving this review after trying to call the dealership multiple times on Tuesday 4/11 without ever being able to reach anyone because no one answered the phones. I sent an email as well on Tues dealership multiple times on Tuesday 4/11 without ever being able to reach anyone because no one answered the phones. I sent an email as well on Tuesday morning with no response. Then on Friday, 4/14 someone called from the dealership to ask me about the experience and after I told them all of the following I was told I'd receive a call from a manager and again I heard nothing! Honestly I'd like a refund on any "work" done because it was a complete waste of time to even come to this dealership and we will not be returning. To start with, we didn't even leave my car at the dealership but the day after the "service" I was getting multiple emails requesting an update on if we wanted services performed so we could get the vehicle back by 4pm. When in fact you guys did not even have the car. On the inspection report sent to me on Tuesday it says that the horn operation was checked and ok at that time. Which is incorrect and one of the reasons we brought the car to the dealership. And the paperwork that was given to us at the time of the "Service" stated that the horn is not operational. I also asked specifically about the clock spring but never received an answer on that. One of the other concerns is that the ABS light was on. Tuesdays email states that no problems were found. Yet the day that the car was at the dealership we were quoted $1560 to replace the "passenger seat pad" and was told that was why the ABS light was on. On the paperwork from Monday under multi point inspection there are no concerns listed. Tuesday's email says the air filter needs to be replaced immediately. Why wasn't that done or even mentioned at the time that the vehicle was at your dealership? We paid for the balance and rotation on the tires (which after driving it home the tire pressure light came on for the first time since we've owned the vehicle yet the inspection report stated that all tires arrived and left with 35 PSI) and the horn diagnosis for a total of $228. At this point I don't have any more answers than I did when the car arrived because I've received conflicting information regarding the inspection/concerns. After paying on Monday I'm still going to have to take the vehicle somewhere else to actually get answers on what needs fixed. More

The service center was nice and clean and everyone was very nice. The oil change wasn’t as expensive as other places. They also did the inspection to give me an idea on the things I need to keep an eye ou very nice. The oil change wasn’t as expensive as other places. They also did the inspection to give me an idea on the things I need to keep an eye out for as far as maintenance. More

I called on Monday and got an appointment for that Thursday! Amanda was great with answering all of my questions at the front desk and the mechanics helped show me all of the bells and whistles of my Thursday! Amanda was great with answering all of my questions at the front desk and the mechanics helped show me all of the bells and whistles of my VW Atlas Cross Sport. More

I love this place everyone is always so nice when I come for service.. the only reason I return to this place. I've never had a bad moment here. for service.. the only reason I return to this place. I've never had a bad moment here. More

They were very professional and informative about my car and notified me of the issues and cost of the repairs that were done and notified me of the issues and cost of the repairs that were done More

1 of the worst experiment i have Ever. Experiment with a with a car dealership. Experiment with a with a car dealership. More

Scheduling was easy and the service writer was very friendly. Showed up t the dealership 10 min before my appointment and they got me in and out in no time. Great experience. friendly. Showed up t the dealership 10 min before my appointment and they got me in and out in no time. Great experience. More

This was my second time to ever use the service department and my first time to ever wait in the waiting room. I found everyone to be very nice and knowledgeable. My wait time was a little over a department and my first time to ever wait in the waiting room. I found everyone to be very nice and knowledgeable. My wait time was a little over an hour. Thank you! More