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Serra Volkswagen
Birmingham, AL
1,360 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,360 reviews
April 13, 2023
The service center was nice and clean and everyone was very nice. The oil change wasn’t as expensive as other places. They also did the inspection to give me an idea on the things I need to keep an eye ou very nice. The oil change wasn’t as expensive as other places. They also did the inspection to give me an idea on the things I need to keep an eye out for as far as maintenance. More
by mahollamon
Verified CustomerEmployees Worked With
April 11, 2023
I called on Monday and got an appointment for that Thursday! Amanda was great with answering all of my questions at the front desk and the mechanics helped show me all of the bells and whistles of my Thursday! Amanda was great with answering all of my questions at the front desk and the mechanics helped show me all of the bells and whistles of my VW Atlas Cross Sport. More
by ebony.bolling89
April 09, 2023
I love this place everyone is always so nice when I come for service.. the only reason I return to this place. I've never had a bad moment here. for service.. the only reason I return to this place. I've never had a bad moment here. More
by doriturner44
April 07, 2023
They were very professional and informative about my car and notified me of the issues and cost of the repairs that were done and notified me of the issues and cost of the repairs that were done More
by MWABBINGTON
April 06, 2023
1 of the worst experiment i have Ever. Experiment with a with a car dealership. Experiment with a with a car dealership. More
by goosegivens52
Employees Worked With
I was getting my vehicle door fixed and they didn't fix it. I was still out of $800 but they broke my back latch dolatch on my car.
April 05, 2023
Scheduling was easy and the service writer was very friendly. Showed up t the dealership 10 min before my appointment and they got me in and out in no time. Great experience. friendly. Showed up t the dealership 10 min before my appointment and they got me in and out in no time. Great experience. More
by ryan.shubert
Employees Worked With
March 27, 2023
This was my second time to ever use the service department and my first time to ever wait in the waiting room. I found everyone to be very nice and knowledgeable. My wait time was a little over a department and my first time to ever wait in the waiting room. I found everyone to be very nice and knowledgeable. My wait time was a little over an hour. Thank you! More
by Kelly
March 24, 2023
It was a great experience for me as a customer at your dealership and I would like to thank you for allowing me to purchase a car at Serra Volkswagen dealership and I would like to thank you for allowing me to purchase a car at Serra Volkswagen More
by derekburpo
March 24, 2023
I went to the dealership to look at a 2020 Kia Telluride they had advertised for 38900. I test drove the car and really liked it. They offered me a low, but fair offer on my trade, then added about $400 they had advertised for 38900. I test drove the car and really liked it. They offered me a low, but fair offer on my trade, then added about $4000 to the purchase price (plus tax, of course). Ladies, take your husband with you. No wonder my payment was so much more than my loan pre-approval estimated. The sales folks were nice enough, but I was disappointed in the pricing aspect. More
by B Powchak
Employees Worked With
March 22, 2023
