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Serra Volkswagen
Birmingham, AL
1,348 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,348 reviews
March 05, 2025
They are always friendly, accommodating, fast and efficient. I have not had one issue since purchasing my Jetta when needing it serviced. efficient. I have not had one issue since purchasing my Jetta when needing it serviced. More
by afowler4
Verified Customer
March 04, 2025
They are very reliable car and reasonable prices and I like how they work on the car anytime you need them very good people like how they work on the car anytime you need them very good people More
by renivacurry403
March 04, 2025
Very reliable they did it excellent and I didn't have to want to long want to long More
by valleryaustin123
Employees Worked With
March 04, 2025
Joe truly set me up for success. Although I had recall for my car, things didn’t go smoothly initially. However, Joe was persistent and didn’t tire until he got me back on the road a Although I had recall for my car, things didn’t go smoothly initially. However, Joe was persistent and didn’t tire until he got me back on the road and running smoothly. More
by shanew
February 28, 2025
Joe N was a fantastic asset. Frustrated with our issues but his clear communication is making us feel much better. That guy is a keeper. Frustrated with our issues but his clear communication is making us feel much better. That guy is a keeper. More
by bprice
February 25, 2025
Very disappointed that I made an appointment for regular maintenance and that my coolant was leaking. Service said they saw no leaks in my coolant. But wanted me to pay for another service that was over $20 maintenance and that my coolant was leaking. Service said they saw no leaks in my coolant. But wanted me to pay for another service that was over $200.00 to flush My coolant so "they could see a leak". My coolant is clearly still leaking. I shouldn't have to pay when it is evident! Very poor service! On this visit they also left mechanical tools in my car. They also pulled out my auto book, which I think was in my glove box and then just left it out in my car. This was sloppy. More
by HADAIR914
Employees Worked With
I don't see any employees that I dealt with
February 23, 2025
This dealership and staff were friendly and fast you will enjoy your experience with them. enjoy your experience with them. More
by prestonrayjr
Employees Worked With
February 22, 2025
Joe Nance with the Serra Volkswagen Birmingham Service Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new v Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new vehicle, as well. We are looking forward to continuing our relationship with Serra Volkswagen. More
by bprice
