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Serra Volkswagen
Birmingham, AL
1,340 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,340 reviews
August 16, 2022
They were kind, professional and exceeded my expectations. They offered a coupon for a free tire rotation with my oil change. expectations. They offered a coupon for a free tire rotation with my oil change. More
by angie30
Verified CustomerEmployees Worked With
August 14, 2022
The woman at the desk was pleasant and helpful and the service seemed to be thorough and done in a timely manner. service seemed to be thorough and done in a timely manner. More
by mail4mrted
Employees Worked With
August 11, 2022
Dealership left lot to be desired. It seemed to me they are not expecting much business. They don’t have a waiting area that accommodate there clients. The Serra dealers in the area wi It seemed to me they are not expecting much business. They don’t have a waiting area that accommodate there clients. The Serra dealers in the area will put car up for sale that are not clean and without damage. I’ve bought several vehicles and I was really put back with what they offered. More
by fmbill31
Employees Worked With
Christian Jaimes
August 10, 2022
I am always taken care of when I come to this dealership. I never have any complaints! I never have any complaints! More
by brittian.amanda
Employees Worked With
August 06, 2022
Everyone was super helpful and kind. Would recommend to friends and family. Amanada explained what I could do in between oil changes as well. Would recommend to friends and family. Amanada explained what I could do in between oil changes as well. More
by ras451
Employees Worked With
August 06, 2022
Always excellent service each time I go outstanding customer service always telling up front in what they have to do customer service always telling up front in what they have to do More
by nicholsjosette
Employees Worked With
August 04, 2022
Theo Todd did a great job. We appreciated his efforts in getting us the price we needed to be at. I would definitely recommend him/the team at Serra. We appreciated his efforts in getting us the price we needed to be at. I would definitely recommend him/the team at Serra. More
by angnalley
Employees Worked With
August 03, 2022
Amanda in the service department was awesome. She made appointment that worked with my schedule. She got car checked in and finished way before the promised completion time. She made appointment that worked with my schedule. She got car checked in and finished way before the promised completion time. More
by colemand
Employees Worked With
August 03, 2022
Could not provide both key fobs on a weekend for a new car purchase. Took multiple calls, and ignored texts, and over a week to get my 2nd key fob. car purchase. Took multiple calls, and ignored texts, and over a week to get my 2nd key fob. More
by truckin67
August 02, 2022
My car was held for 2 days with no service. This is the 6th time my air has been out. This is the 6th time my air has been out. More
by keundrapharris
