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Serra Volkswagen
Birmingham, AL
1,349 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,349 reviews
February 22, 2025
Joe Nance with the Serra Volkswagen Birmingham Service Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new v Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new vehicle, as well. We are looking forward to continuing our relationship with Serra Volkswagen. More
by bprice
February 22, 2025
Joe Nance is an incredible asset to the Service Department. He was knowledgeable and could explain what was going on clearly to someone with zero automotive experience. I always felt respected, lis Department. He was knowledgeable and could explain what was going on clearly to someone with zero automotive experience. I always felt respected, listened to and there were never any surprises. 10/10! More
by MP
Employees Worked With
Joe Nance
February 22, 2025
VERY POOR CUSTOMER SERVICE SOMEWHAT DISRESPECTFUL TOWARD CUSTOMER. WAITING ROOM WAS ICE COLD. WILL NOT BRING MY CAR BACK TO YOUR COMPANY FOR ANY SERVICES. CUSTOMER. WAITING ROOM WAS ICE COLD. WILL NOT BRING MY CAR BACK TO YOUR COMPANY FOR ANY SERVICES. More
by GEORGE.P.GREEN
Verified CustomerEmployees Worked With
February 19, 2025
This dealership was very nice. One I came I was greeted and assisted. Any questions I had was answered. One I came I was greeted and assisted. Any questions I had was answered. More
by Jailyn Hale
Employees Worked With
February 13, 2025
People are very polite and knowledgeable. Car buying process could be a little quicker but overall it’s not bad. The cleaning process for the cars definitely needs improving. I didn’t like dr Car buying process could be a little quicker but overall it’s not bad. The cleaning process for the cars definitely needs improving. I didn’t like driving away with a dirty vehicle More
by degresh99
February 12, 2025
Great customer service and listen to your questions u ask them. Knowledgeable about the service it self them. Knowledgeable about the service it self More
by aishaknox1978
Employees Worked With
February 08, 2025
2 1 h great greatful famil ' friendly, appreciation their customer - 7 go t - the extra mile . their customer - 7 go t - the extra mile . More
by dorislewis3112
Employees Worked With
February 08, 2025
Horrible communication on the status of the vehicle. I dropped my car off at 10am for an oil change and recall. When they had t called by 5pm I went to pick it up as I live an hour away. They said then I dropped my car off at 10am for an oil change and recall. When they had t called by 5pm I went to pick it up as I live an hour away. They said then that the technician had a family emergency. More
by melissam_buckalew
Employees Worked With
I don’t know who I worked with
February 07, 2025
Only problem was they scheduled repairs without making sure parts were on site. 1.5 hour drive. Glad I decided to have someone drive with me or I would have had to turn around - drive back home and resc sure parts were on site. 1.5 hour drive. Glad I decided to have someone drive with me or I would have had to turn around - drive back home and reschedule. Actual service folks were great. Any below Excellent choices below is because of this issue. Mr. Wilson is a treasure. He noticed I dropped a $20 in the floorboard of my car and called me out to show me. Great fellow. More
by darlene.mcdow
Employees Worked With
Mr. Wilson in service department
