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Serra Volkswagen
Birmingham, AL
1,336 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,336 reviews
June 16, 2021
My experience was excellent and I would recommend this dealership to friends and family in the future. Everyone was professional, friendly and knowledgeable. Thank you. dealership to friends and family in the future. Everyone was professional, friendly and knowledgeable. Thank you. More
by cwatkins5
Verified Customer
June 16, 2021
Amanda and Matthew are always very helpful and attentive to my needs or concerns. I would not take my vehicle anywhere else but to them! to my needs or concerns. I would not take my vehicle anywhere else but to them! More
by AYANNABELLE
Employees Worked With
June 15, 2021
Excellent customer service in the service department. Timely updating of progress on service and or repairs of vehicle. Superb management skills dealing with an over abundance of oil change department. Timely updating of progress on service and or repairs of vehicle. Superb management skills dealing with an over abundance of oil change customers on Saturday mornings More
by colemand
Employees Worked With
June 12, 2021
The inventory was pretty good and the dealership was responsive when I requested information. Cody McGee did a great job of finding the vehicle I wanted. If you are looking for a new Nissan contact Cody responsive when I requested information. Cody McGee did a great job of finding the vehicle I wanted. If you are looking for a new Nissan contact Cody McGee at Serra Nissan. The Rogue is a nice fun SUV to own. Thanks Cody. More
by shrevesaint
June 09, 2021
Robert was very unprofessional and rude if I could get him fired I would. Very very very rude .shouldn’t talk the way he does to customers about anything . very unprofessional him fired I would. Very very very rude .shouldn’t talk the way he does to customers about anything . very unprofessional More
by shakendra.w
June 03, 2021
They staff was incredibly nice and helpful. Mortimer put me with Angel and I got to say there should be more like those two. They made me feel like they really cared about getting the best deal and took the me with Angel and I got to say there should be more like those two. They made me feel like they really cared about getting the best deal and took their time to make sure I was completely satisfied. More
by edboo83
June 03, 2021
Very customer friendly and also gives the customer satisfaction from te time you pull up until the time you leave. Their sales department also gives it aswell. satisfaction from te time you pull up until the time you leave. Their sales department also gives it aswell. More
by TBAECUNN
Employees Worked With
June 03, 2021
Great service, sales and finance departments. Please consider accepting only one credit report at the time of purchase. Offer Mercedes Benz for sale upon request. consider accepting only one credit report at the time of purchase. Offer Mercedes Benz for sale upon request. More
by marnitacook
Employees Worked With
Other Employees :
Kori Green, Stephanie Ayala, Angie Hester, Robert Messer
