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Serra Volkswagen
Birmingham, AL
1,336 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,336 reviews
June 02, 2021
They pulled together as a team and helped me get what I needed. They exceeded any expectations that I had. I couldn't be happier with my purchase needed. They exceeded any expectations that I had. I couldn't be happier with my purchase More
by jamesemge
Verified CustomerEmployees Worked With
Mortimer Virves, Taylor Haggins
June 01, 2021
Excellent Service done in a timely manor! Great Excellent Service done in a timely manor! Great customer service -- excited I was able to catch a deal. Never a bad a experience when working Excellent Service done in a timely manor! Great customer service -- excited I was able to catch a deal. Never a bad a experience when working with the staff. More
by ANGELA.ROPER
Employees Worked With
June 01, 2021
I enjoyed my visit at Serra Volkswagen.,,,, Amanda Harrison told me about other service (recalls).... Great all around experience with clean outlook..Thank You for everything. Harrison told me about other service (recalls).... Great all around experience with clean outlook..Thank You for everything. More
by CLAUDEHALL48
May 27, 2021
Very Friendly Staff. Was greeted as soon as I arrived. The waiting room was very clean. Everyone waiting practice social distancing. All wore a mask. The waiting room was very clean. Everyone waiting practice social distancing. All wore a mask. More
by DYANCEY84
May 25, 2021
Great service everyone very friendly I love my new car Angel was fantastic I sent both my sons to him and they both purchased a new car Angel was fantastic I sent both my sons to him and they both purchased a new car More
by Erika Tapia
Employees Worked With
May 24, 2021
My tire was over inflated causing my indicator to go off and I was not provided a checklist for myself to view of the car checkup and tests that were ran for me to view if there may be something I could hav and I was not provided a checklist for myself to view of the car checkup and tests that were ran for me to view if there may be something I could have replaced and improved. More
by Sam
Employees Worked With
May 24, 2021
Awsome staff, I love how fast they are and how clean it is. I feel really comfortable there and my kids love the kid area is. I feel really comfortable there and my kids love the kid area More
by JUANITAROSAS2012
Employees Worked With
May 17, 2021
My car is popping codes that were not there. My check engine light is still on. It’s still running rough and it didn’t before that fuel rail thing. It wasn’t test driven and I’m not happy about it. engine light is still on. It’s still running rough and it didn’t before that fuel rail thing. It wasn’t test driven and I’m not happy about it. More
by Nakole85
May 14, 2021
The service was good. The Staff were friendly. Kind of slow on waiting. Got there early and still waited a bit. The Waiting area, needs some cosmetic work. Needs paint, wash the walls, etc. slow on waiting. Got there early and still waited a bit. The Waiting area, needs some cosmetic work. Needs paint, wash the walls, etc. More
by gdwoolsey
Employees Worked With
Kori Green
May 13, 2021
Car serviced 5/7 for a oil change. Prompt timing, I was Car serviced 5/7 for a oil change. Prompt timing, I was in and out. Thanks to Amanda Badgewell, for exceptional and helpful customer service I left a Car serviced 5/7 for a oil change. Prompt timing, I was in and out. Thanks to Amanda Badgewell, for exceptional and helpful customer service I left a satisfied customer. I will be back. More
by leatrice_serenity
Employees Worked With
