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Serra Volkswagen
Birmingham, AL
1,336 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,336 reviews
April 18, 2021
We are very pleased with my service. The parts were received timely and was correct the first time! I enjoy doing business with Serra VW. Thanks R Craig received timely and was correct the first time! I enjoy doing business with Serra VW. Thanks R Craig More
by ROZWCRAIG
Verified CustomerEmployees Worked With
Parts Department
April 13, 2021
They were friendly and informative. The price was less than what I usually pay for an oil change. I will continue to use their services. than what I usually pay for an oil change. I will continue to use their services. More
by gkoger3
April 13, 2021
Awesome customer service very knowledgeable and friendly assisted us through the entire process and was very honest which is very hard everyone just want a sale but Michael Shinkle is making a difference wi assisted us through the entire process and was very honest which is very hard everyone just want a sale but Michael Shinkle is making a difference with his expertise knowledge and kindness. More
by IRENESKINNER32
Employees Worked With
Michael Shinkle
April 09, 2021
I came to your establishment was treated with such Professionalism, I call my sister to let her know how I was care for she had her service at Toyota service center,great job. Professionalism, I call my sister to let her know how I was care for she had her service at Toyota service center,great job. More
by sharon.phillipsceed
Employees Worked With
Other Employees :
Stephanie Ayala, Angie Hester
April 05, 2021
Very unprofessional. Scott Fuller the service manager and Sarah the service advisor rescedule my appointment 2 times and today they told me that they had 24 cars in front of my car. They said they didn't kno Sarah the service advisor rescedule my appointment 2 times and today they told me that they had 24 cars in front of my car. They said they didn't know when they would be able to get to my car. Scott told me that he has car that has been there since April of last year and I should call the BBB if I did not like my service More
by tainielle
April 04, 2021
No Pressure, with great customer service. I was in a tough situation at the time and needed a car that I could afford. Thank you! tough situation at the time and needed a car that I could afford. Thank you! More
by lueznia2010
Employees Worked With
Other Employees :
Umair Rehman, Xavier Johnson, Jeremiah Perryman, Mortimer Virves
March 26, 2021
This is the only place I’ll go to shop for cars. Sebastian and Morti are the absolute best and do everything they can to make you comfortable with your purchase and make sure you’re getting everythi Sebastian and Morti are the absolute best and do everything they can to make you comfortable with your purchase and make sure you’re getting everything you want. I really appreciate how talking to them feels like joking around with friends. Definitely would recommend any interaction with those two! More
by ecarley
March 25, 2021
The lady at the front desk was very nice and new who I was as I entered the building. She was very hopeful and kind. was as I entered the building. She was very hopeful and kind. More
by tracychatman59
Employees Worked With
Other Employees :
Kori Green, Brian Thompson, Stephanie Ayala, Angie Hester
March 24, 2021
To anyone looking to buy a new or used car or truck I would like to strong recommend Serra Nissan. They're for the people first and work very hard to please you. would like to strong recommend Serra Nissan. They're for the people first and work very hard to please you. More
by jasperfinney68
