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Serra Volkswagen
Birmingham, AL
1,336 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,336 reviews
January 27, 2021
Always satisfied with the customer service at Serra Nissan. Matt and Amanda both work to give the best deals. I will always get my car serviced there. Nissan. Matt and Amanda both work to give the best deals. I will always get my car serviced there. More
by MORGANHAYS
Verified Customer
January 27, 2021
Serra Service Department is very organized and nice employees!! I do not know or remember employees names! Everyone was nice! Clean place! Everything was great! employees!! I do not know or remember employees names! Everyone was nice! Clean place! Everything was great! More
by vickilhowell
January 26, 2021
Kori is awesome to work with. The service center and staff are all great overall. They have the best prices/deals in the Birmingham area when it comes to VW's. staff are all great overall. They have the best prices/deals in the Birmingham area when it comes to VW's. More
by tsharp
Employees Worked With
Kori Green
January 22, 2021
Amanda went out of her way to make sure that I was taken care of. She scheduled my appointment when it was conviente to me. She also took care of my warranty work after service was done. care of. She scheduled my appointment when it was conviente to me. She also took care of my warranty work after service was done. More
by wejones0
Employees Worked With
January 21, 2021
The staff was extremely knowledgeable and answered all of my questions. They have competitive pricing and a clean and comfortable waiting area. I am pleased with the service they provided. my questions. They have competitive pricing and a clean and comfortable waiting area. I am pleased with the service they provided. More
by twaneshiabooker
Employees Worked With
January 21, 2021
Always get a warm welcome from the service representative and such detailed attention to the issue at hand from the technician. It’s always wonderful and such detailed attention to the issue at hand from the technician. It’s always wonderful More
by Lyncha
Employees Worked With
Matthew Henry, Chris Taylor
January 21, 2021
Serra Volkswagen Service Department is the best. I am always able to get my automobile serviced quickly to fit my schedule. Everyone there provides excellent customers service! always able to get my automobile serviced quickly to fit my schedule. Everyone there provides excellent customers service! More
by westersbaa
Employees Worked With
January 21, 2021
Korie she's always the true face of great customer service. Serra Volkswagen truly has the best set of people I've ever visited. Because of me not wanting to lose this team, I'll keep a Volkswagen. service. Serra Volkswagen truly has the best set of people I've ever visited. Because of me not wanting to lose this team, I'll keep a Volkswagen. And thanks to Miss Maxine, she's the absolute best. More
by GEORGEMCGUIRE1970
Employees Worked With
Other Employees :
Miss Maxine, Kori Green, Angie Hester
January 21, 2021
Everyone was so friendly and my service was very fast. The service department was very organized and great with communication between their customers. I will be coming back for all of my service needs! The service department was very organized and great with communication between their customers. I will be coming back for all of my service needs! More
by KIERRASBURKS
Employees Worked With
Other Employees :
Kori Green, Angie Hester
January 20, 2021
They did a great job, in and out in no time at all. Price and work were great. Very comfortable waiting area as well! Thanks and work were great. Very comfortable waiting area as well! Thanks More
by KBROWN37
Employees Worked With
