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Serra Volkswagen
Birmingham, AL
1,335 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,335 reviews
December 06, 2020
the dealer was great had coffee and freash water. we had a added issue with accessory in car. they were able to figure out the issue. a added issue with accessory in car. they were able to figure out the issue. More
by lauraw2750
Verified CustomerEmployees Worked With
Other Employees :
Maxine was great, Kori Green
December 05, 2020
My time spend at serra volkswagon has been a wonderful time the service employees always make me feel welcome and most of all at home. A great service team. time the service employees always make me feel welcome and most of all at home. A great service team. More
by rcpeiland
Employees Worked With
December 04, 2020
The people that work at this dealership is very kind and patience with their customers making sure they get the best service for their car patience with their customers making sure they get the best service for their car More
by iyanabrown8
Employees Worked With
Other Employees :
Kori Green, Xavier Johnson, Taylor Haggins, Timothy Bowman, Edin Begovic
December 03, 2020
My Atlas was scheduled for warranty service; an appointment set several days in advance and was to take 1.5 days. After three days of no status update, I phoned Serra VW, where service left me on h appointment set several days in advance and was to take 1.5 days. After three days of no status update, I phoned Serra VW, where service left me on hold (again) for more than 10 minutes, at minute 11 they picked up the phone & hung up on me. Further, never once were any of my several voicemails questioning the status of my vehicle returned. It was six days before a technician at Serra even touched my vehicle for scheduled work they quoted at 1.5 days. These employees are constantly complaining in plain sight in front of customers, about management, overworked schedules, the horrible phone system, etc. Every time it's a struggle. More
by jess
Employees Worked With
Kori Green
December 02, 2020
Poor customer service took 3hrs for a oil change then they call me right at close to pick up my car than close before I got my car so inconvenient they call me right at close to pick up my car than close before I got my car so inconvenient More
by ieshatequila
Employees Worked With
December 01, 2020
I have had the best experience ever! Everyone is always positive and courteous. Not often can you go somewhere and the Service Reps and staff are always providing the highest form of service and customer positive and courteous. Not often can you go somewhere and the Service Reps and staff are always providing the highest form of service and customer satisfaction. The best. More
by Jmilz
November 28, 2020
Everything was done correctly and every question that I asked was answered in a very nice and professional way. I look forward to doing more business with them. asked was answered in a very nice and professional way. I look forward to doing more business with them. More
by jpstorie78
November 24, 2020
I am not Betty. Quit sending me emails. This is the 4th time I’ve asked. You need to call Betty and get her correct email. time I’ve asked. You need to call Betty and get her correct email. More
by wjrich56
November 24, 2020
Thanks to Angel Borja for getting me in my awesome new car! He went above and beyond to make sure I was satisfied. I highly recommend him when looking for a new or used vehicle. car! He went above and beyond to make sure I was satisfied. I highly recommend him when looking for a new or used vehicle. More
by toyaessex
November 23, 2020
Very pleased with my service. Thanks Amanda B. In service dept. Thank you Chris for doing a great job on my car. I appreciate it so much! . dept. Thank you Chris for doing a great job on my car. I appreciate it so much! . More
by JEFF.KIMSMOM45
