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Serra Volkswagen
Birmingham, AL
1,334 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,334 reviews
October 16, 2020
The young lady that was outside that ask you what you need done for today was nice and helpful. I liked her. She was alright. need done for today was nice and helpful. I liked her. She was alright. More
by etheridge15
Verified CustomerEmployees Worked With
I didn’t remember her name. She was a white lady and kind of medium high
October 12, 2020
The process was smooth and I received a 4% interest rate! The salesman was great and I was able to negotiate a great price on the car. My sales personnel was in the Nissan department. The salesman was great and I was able to negotiate a great price on the car. My sales personnel was in the Nissan department. More
by toj2019
October 09, 2020
I had a recall on my Volkswagen Tiguan and I didn't know I had to have a appointment but when I went they waited on me any way I had to have a appointment but when I went they waited on me any way More
by BRENDA.SCROGGINS50
Employees Worked With
October 08, 2020
Great service very nice employee. Always very helpful with my car service needs. Very con I et to have all my work done On my car with my car service needs. Very con I et to have all my work done On my car More
by gspurrie
Employees Worked With
October 03, 2020
Service department is phenomenal. They have a great bunch of people back there. They take excellent care of their customers. The sales department has zero desire to sell a vehicle to someone who purchased of people back there. They take excellent care of their customers. The sales department has zero desire to sell a vehicle to someone who purchased 2 already from them in under a year. I was there for 2 hours before I had to walk away. When I get ready to purchase again, it will be from Jim Burke Nissan. I was given a lower price over the phone in a 5 minute conversation than I was in 2 hours in person. More
by rameyakerman
Employees Worked With
Other Employees :
Umair Rehman, Kori Green, Mortimer Virves
September 25, 2020
Great team and great workers. I love my car dealership and all of the people apart of it, thank you for such a great opportunity. and all of the people apart of it, thank you for such a great opportunity. More
by kimmiya14
Employees Worked With
September 22, 2020
Fantastic service from Matt and Amanda in the Nissan service department. They were willing to work with me about any questions I had. I will definitely be returning for my service. service department. They were willing to work with me about any questions I had. I will definitely be returning for my service. More
by MORGANHAYS
September 20, 2020
Very happy with service. Had a problem they got us right in. We able to watch tv had cold water and a snack. once again thanks in. We able to watch tv had cold water and a snack. once again thanks More
by lauraw2750
Employees Worked With
Other Employees :
Maxine was great, Kori Green
September 17, 2020
A special thanks to Kori and Maxine who provided top-notch customer service on our Volkswagon Atlas. They were able to turn a not-so-happy situation around with a positive outcome. Thanks, ladies! top-notch customer service on our Volkswagon Atlas. They were able to turn a not-so-happy situation around with a positive outcome. Thanks, ladies! More
by jess
Employees Worked With
Maxine, Kori Green
September 14, 2020
I absolutely love the girls at the desk and their ability to explain what is going on with your vehicle and how much it will cost before doing anything to explain what is going on with your vehicle and how much it will cost before doing anything More
by tabetharae33
