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Serra Volkswagen
Birmingham, AL
1,357 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,357 reviews
November 24, 2020
I am not Betty. Quit sending me emails. This is the 4th time I’ve asked. You need to call Betty and get her correct email. time I’ve asked. You need to call Betty and get her correct email. More
by wjrich56
Verified Customer
November 23, 2020
Very pleased with my service. Thanks Amanda B. In service dept. Thank you Chris for doing a great job on my car. I appreciate it so much! . dept. Thank you Chris for doing a great job on my car. I appreciate it so much! . More
by JEFF.KIMSMOM45
November 22, 2020
Everyone was very friendly and courteous. I would recommend there Sales & Services to everyone. Im already considering my next vehicle. I recommend them very much so. recommend there Sales & Services to everyone. Im already considering my next vehicle. I recommend them very much so. More
by stevensonwhatley
Employees Worked With
Other Employees :
Kori Green, Brian Thompson, Stephanie Ayala, Angie Hester
November 11, 2020
Very friendly staff. Always smiling & works well with customers. Wait time is usually not long at all. Would definitely recommend anyone to come purchase a car from them. ❤️ customers. Wait time is usually not long at all. Would definitely recommend anyone to come purchase a car from them. ❤️ More
by b.ardis25
Employees Worked With
Other Employees :
Kori Green
November 11, 2020
Everyone went out of their way to make sure it was a stress free experience. John the manager from start to made sure that I was comfortable and taken care of. stress free experience. John the manager from start to made sure that I was comfortable and taken care of. More
by SBALSLT
November 07, 2020
From the very first person of contact to the last, I received exceptional customer service, and the attention to servicing my car was over and above my expectations! received exceptional customer service, and the attention to servicing my car was over and above my expectations! More
by Grace S.
November 04, 2020
Es un dealer muy bueno se los recomiendo a mucha gente gente muy amable muchas gracias por la confianza que le dan a la a los clientes gente muy amable muchas gracias por la confianza que le dan a la a los clientes More
by macedoniocanales1983
Employees Worked With
Other Employees :
Excelente trabajo de los de los agentes de los carros, Mortimer Virves
November 03, 2020
Serra Nissan is a great place to get a car from the best experience I ever had they are great thank you Serra nissan thanks experience I ever had they are great thank you Serra nissan thanks More
by PETTYSHARRI17
Employees Worked With
October 29, 2020
I came in looking to test drive a Tiguan and get more information regarding the Atlas. The salesperson, Donovan was so helpful and patient with my search and questions. I truly appreciated his kindness a information regarding the Atlas. The salesperson, Donovan was so helpful and patient with my search and questions. I truly appreciated his kindness and his ability to listen to my needs. I left with an awesome car and a great experience. The management team was also exceptional in how they assisted with my choices and then purchase. Thank you! More
by journald
Employees Worked With
Donovan Bradford, Mortimer Virves
October 29, 2020
Was there for a hour and half. Got out at a decent time. Early AM is the best time to go for any services. Thank you Nissan! Early AM is the best time to go for any services. Thank you Nissan! More
by Bg
Employees Worked With
