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Serra Volkswagen
Birmingham, AL
1,334 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,334 reviews
September 14, 2020
The folks at the Serra Volkswagen service department are a friendly and professional bunch. The service was great and timely, and customer service was excellent. a friendly and professional bunch. The service was great and timely, and customer service was excellent. More
by steverichmond
Verified Customer
September 12, 2020
I always have a wonderful experience at Serra Volkswagen. Everybody there are just so friendly, professional and speedy service. I had considered trading my car for a Toyota. But because of me knowing I wo Everybody there are just so friendly, professional and speedy service. I had considered trading my car for a Toyota. But because of me knowing I wouldn't see the Volkswagen team anymore. I decided to keep my Volkswagen. And Miss Maxine is surely the Queen of Serra. I love you guys. More
by GEORGEMCGUIRE1970
Employees Worked With
Other Employees :
Miss Maxine, Kori Green, Brian Thompson, Stephanie Ayala, Angie Hester
September 10, 2020
I am super happy with my experience! I was able to get my dream car for a reasonable price. I would most definitely recommend them! dream car for a reasonable price. I would most definitely recommend them! More
by lakiramodock
September 09, 2020
Theo was amazing. Went over and beyond. I had a bit of a hard time getting information and documents that he needed but he was so kind and patient through the entire process. hard time getting information and documents that he needed but he was so kind and patient through the entire process. More
by christinacw007
September 09, 2020
Service was very great! And no long wait! I was able to make and appointment with no problems. The employee were very friendly and helpful make and appointment with no problems. The employee were very friendly and helpful More
by nkaylaslaughter5
Employees Worked With
September 09, 2020
Enjoyed working with Angel as my salesperson. Very informative and detailed. Appreciated his customer service. I Look forward to getting my next vehicle with him informative and detailed. Appreciated his customer service. I Look forward to getting my next vehicle with him More
by landwehrryan
September 08, 2020
This is one of the best dealerships in town. The employees are great and they will get you taken care as soon as possible. If you have problems with your vehicle, set up an appointment or call Serra employees are great and they will get you taken care as soon as possible. If you have problems with your vehicle, set up an appointment or call Serra Volkswagen located in Center Point, Alabama. More
by jalarriuswilliams14
Employees Worked With
Other Employees :
Umair Rehman, Xavier Johnson, Jeremiah Perryman, Mortimer Virves, Taylor Haggins, Timothy Bowman, Edin Begovic
September 07, 2020
One of the worst customer service I have ever had... my car was in the service department for over 6 weeks... I call many times with no follow up from anyone... I had to drive to the place to get an update car was in the service department for over 6 weeks... I call many times with no follow up from anyone... I had to drive to the place to get an update... and it was always not ready... I will never refer anyone to them to purchase a car from them, if the service is this bad!!!!!!! More
by Peterbeltran
September 05, 2020
Jessie is a wonderful sale woman, she made sure my process was amazing. Would love for my time at the dealership to be easier. I would buy a car from Jessie anytime process was amazing. Would love for my time at the dealership to be easier. I would buy a car from Jessie anytime More
by tmcb2285
September 04, 2020
I had an exceptional experience and a wonderful service. Everyone was kind and knowledgeable. I was treated with respect and everything was explained completely to me. Everyone was kind and knowledgeable. I was treated with respect and everything was explained completely to me. More
by LUNKYLADY
Employees Worked With
Other Employees :
Umair Rehman, Kori Green, Mortimer Virves, Edin Begovic
