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Serra Volkswagen
Birmingham, AL
1,358 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,358 reviews
October 29, 2020
Was there for a hour and half. Got out at a decent time. Early AM is the best time to go for any services. Thank you Nissan! Early AM is the best time to go for any services. Thank you Nissan! More
by Bg
Verified CustomerEmployees Worked With
October 28, 2020
Came in after my VW GTI broke down. The team at Serra was able to find me a new Jetta same day for the price I needed. Thank you so much! able to find me a new Jetta same day for the price I needed. Thank you so much! More
by burgessjeffries
October 24, 2020
I could not ask for a better service department. I did not have to wait much at all for my car to be serviced. Everyone was very professional in their job performance. not have to wait much at all for my car to be serviced. Everyone was very professional in their job performance. More
by dwa56
Employees Worked With
October 21, 2020
EVERYONE WAS SO POLITE AND HELPFUL. THEY FOUND THE PERFECT VEHICLE FOR ME AND MY FAMILY. EVERYTHING I ASKED FOR DOWN TO THE COLOR. i WAS IN A SPORTS CAR WITH A LARGE BABY DOG THAT NEEDED RIDE ROOM. PERFECT VEHICLE FOR ME AND MY FAMILY. EVERYTHING I ASKED FOR DOWN TO THE COLOR. i WAS IN A SPORTS CAR WITH A LARGE BABY DOG THAT NEEDED RIDE ROOM. THEY WERE AMAZING AND MALA AND I HAD A GREAT EXPERIENCE. THIS IS THE 3RD NISSAN I HAVE PURCHASED HERE AND WILL COME BACK WHEN/IF I DECIDE TO PURCHASE ANOTHER VEHICLE. More
by judychildress1983
October 16, 2020
The young lady that was outside that ask you what you need done for today was nice and helpful. I liked her. She was alright. need done for today was nice and helpful. I liked her. She was alright. More
by etheridge15
Employees Worked With
I didn’t remember her name. She was a white lady and kind of medium high
October 12, 2020
The process was smooth and I received a 4% interest rate! The salesman was great and I was able to negotiate a great price on the car. My sales personnel was in the Nissan department. The salesman was great and I was able to negotiate a great price on the car. My sales personnel was in the Nissan department. More
by toj2019
October 09, 2020
I had a recall on my Volkswagen Tiguan and I didn't know I had to have a appointment but when I went they waited on me any way I had to have a appointment but when I went they waited on me any way More
by BRENDA.SCROGGINS50
Employees Worked With
October 08, 2020
Great service very nice employee. Always very helpful with my car service needs. Very con I et to have all my work done On my car with my car service needs. Very con I et to have all my work done On my car More
by gspurrie
Employees Worked With
October 03, 2020
Service department is phenomenal. They have a great bunch of people back there. They take excellent care of their customers. The sales department has zero desire to sell a vehicle to someone who purchased of people back there. They take excellent care of their customers. The sales department has zero desire to sell a vehicle to someone who purchased 2 already from them in under a year. I was there for 2 hours before I had to walk away. When I get ready to purchase again, it will be from Jim Burke Nissan. I was given a lower price over the phone in a 5 minute conversation than I was in 2 hours in person. More
by rameyakerman
Employees Worked With
Other Employees :
Umair Rehman, Kori Green, Mortimer Virves
September 25, 2020
Great team and great workers. I love my car dealership and all of the people apart of it, thank you for such a great opportunity. and all of the people apart of it, thank you for such a great opportunity. More
by kimmiya14
Employees Worked With
