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Serra Volkswagen
Birmingham, AL
1,335 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,335 reviews
July 30, 2020
Always great.. always so respectable to me when i go.. never have a long wait time.. everyone is always so nice to me thank you. never have a long wait time.. everyone is always so nice to me thank you. More
by doriturner44
Verified Customer
July 27, 2020
Awesome experience. Tommie Gosha is the best.. The process began before I left home and was mostly complete before I got there. I am impressed process began before I left home and was mostly complete before I got there. I am impressed More
by mshe195931
Employees Worked With
Tommie Gosha, Edin Begovic
July 18, 2020
Check Engine Light My Passat TDI had a check engine light come on. We went to Serra, where they diagnosed it quickly and order a new part. They were efficient and friend My Passat TDI had a check engine light come on. We went to Serra, where they diagnosed it quickly and order a new part. They were efficient and friendly. More
by rapattillo
Employees Worked With
July 16, 2020
Maintenance Derek is the technician that worked on my car on this day I took it in. He diagnosed immediately what was wrong with the car and took care of the issu Derek is the technician that worked on my car on this day I took it in. He diagnosed immediately what was wrong with the car and took care of the issue. The car is working great due to the fantastic job he did. More
by ratuttle
July 14, 2020
The staff was friendly, the service was quick, and the facility was clean. What more could you ask for? This is the only place I will take my vehicle to. facility was clean. What more could you ask for? This is the only place I will take my vehicle to. More
by ezayas2008
Employees Worked With
July 08, 2020
No COVID preventive measures, all customers wearing face masks except the employees. Unbelievable. Car service was ok but I didn’t feel comfortable in the waiting area, no cleaning supplies, desinfectant or masks except the employees. Unbelievable. Car service was ok but I didn’t feel comfortable in the waiting area, no cleaning supplies, desinfectant or gel antibacterial. More
by MONYMONTESA
Employees Worked With
July 04, 2020
You guys have been awesome thank you sooooo much for giving me a second chance your the best❤❤💯💯 And Jessie she was the best I want to give her the highest praise I want to thank the manager for givi giving me a second chance your the best❤❤💯💯 And Jessie she was the best I want to give her the highest praise I want to thank the manager for giving me a second chance God BLESS YOU All More
by dsneed31663@gmail.com
Employees Worked With
Other Employees :
Jessie she hooked me up and I want to give her the highest praise she treated me good thank you Jessie?, Edin Begovic
June 30, 2020
The employees in the service department of Serra Volkswagen were amazing. They helped me get the recalls on my car fixed in a timely manner. Volkswagen were amazing. They helped me get the recalls on my car fixed in a timely manner. More
by ty50son
Employees Worked With
June 29, 2020
Kori and Amanda are wonderful representatives for your service department. They’re professional as well as personable and I appreciate their time spent helping me over the past almost 2 weeks. service department. They’re professional as well as personable and I appreciate their time spent helping me over the past almost 2 weeks. More
by angstatlegg
June 28, 2020
Great, professional service My first time visiting I had a great experience. Everyone was knowledgeable and eager to help. Bought a used car brought it in for service happy with My first time visiting I had a great experience. Everyone was knowledgeable and eager to help. Bought a used car brought it in for service happy with results More
by Charlenamanning
Employees Worked With
