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Serra Volkswagen
Birmingham, AL
1,358 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,358 reviews
September 22, 2020
Fantastic service from Matt and Amanda in the Nissan service department. They were willing to work with me about any questions I had. I will definitely be returning for my service. service department. They were willing to work with me about any questions I had. I will definitely be returning for my service. More
by MORGANHAYS
Verified Customer
September 20, 2020
Very happy with service. Had a problem they got us right in. We able to watch tv had cold water and a snack. once again thanks in. We able to watch tv had cold water and a snack. once again thanks More
by lauraw2750
Employees Worked With
Other Employees :
Maxine was great, Kori Green
September 17, 2020
A special thanks to Kori and Maxine who provided top-notch customer service on our Volkswagon Atlas. They were able to turn a not-so-happy situation around with a positive outcome. Thanks, ladies! top-notch customer service on our Volkswagon Atlas. They were able to turn a not-so-happy situation around with a positive outcome. Thanks, ladies! More
by jess
Employees Worked With
Maxine, Kori Green
September 14, 2020
The folks at the Serra Volkswagen service department are a friendly and professional bunch. The service was great and timely, and customer service was excellent. a friendly and professional bunch. The service was great and timely, and customer service was excellent. More
by steverichmond
September 14, 2020
I absolutely love the girls at the desk and their ability to explain what is going on with your vehicle and how much it will cost before doing anything to explain what is going on with your vehicle and how much it will cost before doing anything More
by tabetharae33
September 12, 2020
I always have a wonderful experience at Serra Volkswagen. Everybody there are just so friendly, professional and speedy service. I had considered trading my car for a Toyota. But because of me knowing I wo Everybody there are just so friendly, professional and speedy service. I had considered trading my car for a Toyota. But because of me knowing I wouldn't see the Volkswagen team anymore. I decided to keep my Volkswagen. And Miss Maxine is surely the Queen of Serra. I love you guys. More
by GEORGEMCGUIRE1970
Employees Worked With
Other Employees :
Miss Maxine, Kori Green, Brian Thompson, Stephanie Ayala, Angie Hester
September 10, 2020
I am super happy with my experience! I was able to get my dream car for a reasonable price. I would most definitely recommend them! dream car for a reasonable price. I would most definitely recommend them! More
by lakiramodock
September 09, 2020
Theo was amazing. Went over and beyond. I had a bit of a hard time getting information and documents that he needed but he was so kind and patient through the entire process. hard time getting information and documents that he needed but he was so kind and patient through the entire process. More
by christinacw007
September 09, 2020
Service was very great! And no long wait! I was able to make and appointment with no problems. The employee were very friendly and helpful make and appointment with no problems. The employee were very friendly and helpful More
by nkaylaslaughter5
Employees Worked With
September 09, 2020
Enjoyed working with Angel as my salesperson. Very informative and detailed. Appreciated his customer service. I Look forward to getting my next vehicle with him informative and detailed. Appreciated his customer service. I Look forward to getting my next vehicle with him More
by landwehrryan
