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Serra Volkswagen
Birmingham, AL
1,336 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,336 reviews
June 28, 2020
Great, professional service My first time visiting I had a great experience. Everyone was knowledgeable and eager to help. Bought a used car brought it in for service happy with My first time visiting I had a great experience. Everyone was knowledgeable and eager to help. Bought a used car brought it in for service happy with results More
by Charlenamanning
Verified CustomerEmployees Worked With
June 28, 2020
Not good customer service and the service was horrible. They was unprofessional and I bought a lot of parts that I did not need. The whole service department They was unprofessional and I bought a lot of parts that I did not need. The whole service department More
by mokandibar
June 27, 2020
Love this place my service team rocks every time always friendly fast service and always professional the guys in service truly makes a long day short. friendly fast service and always professional the guys in service truly makes a long day short. More
by LH7810
Employees Worked With
Other Employees :
Matthew Henry, Kori Green, Mortimer Virves
June 27, 2020
I had an amazing experience with Volkswagen service. Kori was very helpful. New what my problem was from over the phone, ordered parts, and set up a time for me to bring my vehicle. was very helpful. New what my problem was from over the phone, ordered parts, and set up a time for me to bring my vehicle. More
by vanessawhite880
Employees Worked With
Kori Green
June 27, 2020
Every since I've purchased my vehicle, I have nothing but positive things to say about everything and everyone! From sales to maintenance, I'm totally pleased! positive things to say about everything and everyone! From sales to maintenance, I'm totally pleased! More
by rodericknorton55
Employees Worked With
Kori Green
June 27, 2020
After my service, I was given a call to assure the service was completed to my satisfaction. I thought how efficient was that, I was thoroughly impressed! service was completed to my satisfaction. I thought how efficient was that, I was thoroughly impressed! More
by debbiejharris54
June 27, 2020
The staff was so helpful Shout-out to Cam for helping me pick out the perfect car I’m so happy with my car thanks so much for everything pick out the perfect car I’m so happy with my car thanks so much for everything More
by LOVELYK2080
Employees Worked With
Cam, Anthony Alston, Xavier Johnson
June 27, 2020
I brought my car in for an 80,000 mile oil change and other needed work and was extremely pleased with the service. This is a very well run service department! other needed work and was extremely pleased with the service. This is a very well run service department! More
by westersbaa
Employees Worked With
Derek did the work on my car and everything was taken care of., Kori Green
June 25, 2020
I really love my new 2020 Volkswagen Tiguan and I really appreciate these guys for helping me getting my new vehicle and I really appreciate it!!!!! appreciate these guys for helping me getting my new vehicle and I really appreciate it!!!!! More
by vmhamilton20
Employees Worked With
Other Employees :
Jessie Bender , Brian Thompson, Kyle Towner
June 19, 2020
Very pleased with our experience at Serra Volkswagen! They were very respectful and easy to work with! They took great care of us and I would buy from them again! They were very respectful and easy to work with! They took great care of us and I would buy from them again! More
by Ketchamrt
Employees Worked With
