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Serra Volkswagen
Birmingham, AL
1,360 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,360 reviews
September 09, 2020
Service was very great! And no long wait! I was able to make and appointment with no problems. The employee were very friendly and helpful make and appointment with no problems. The employee were very friendly and helpful More
by nkaylaslaughter5
Verified CustomerEmployees Worked With
September 09, 2020
Enjoyed working with Angel as my salesperson. Very informative and detailed. Appreciated his customer service. I Look forward to getting my next vehicle with him informative and detailed. Appreciated his customer service. I Look forward to getting my next vehicle with him More
by landwehrryan
September 08, 2020
This is one of the best dealerships in town. The employees are great and they will get you taken care as soon as possible. If you have problems with your vehicle, set up an appointment or call Serra employees are great and they will get you taken care as soon as possible. If you have problems with your vehicle, set up an appointment or call Serra Volkswagen located in Center Point, Alabama. More
by jalarriuswilliams14
Employees Worked With
Other Employees :
Umair Rehman, Xavier Johnson, Jeremiah Perryman, Mortimer Virves, Taylor Haggins, Timothy Bowman, Edin Begovic
September 07, 2020
One of the worst customer service I have ever had... my car was in the service department for over 6 weeks... I call many times with no follow up from anyone... I had to drive to the place to get an update car was in the service department for over 6 weeks... I call many times with no follow up from anyone... I had to drive to the place to get an update... and it was always not ready... I will never refer anyone to them to purchase a car from them, if the service is this bad!!!!!!! More
by Peterbeltran
September 05, 2020
Jessie is a wonderful sale woman, she made sure my process was amazing. Would love for my time at the dealership to be easier. I would buy a car from Jessie anytime process was amazing. Would love for my time at the dealership to be easier. I would buy a car from Jessie anytime More
by tmcb2285
September 04, 2020
I had an exceptional experience and a wonderful service. Everyone was kind and knowledgeable. I was treated with respect and everything was explained completely to me. Everyone was kind and knowledgeable. I was treated with respect and everything was explained completely to me. More
by LUNKYLADY
Employees Worked With
Other Employees :
Umair Rehman, Kori Green, Mortimer Virves, Edin Begovic
September 01, 2020
I would recommend this this 🏢dealership to anyone. This specific one located at Center Point Pkwy Birmingham, Al. I had had a bad experience with the Nissan place in Cullman however thses guys and gals are specific one located at Center Point Pkwy Birmingham, Al. I had had a bad experience with the Nissan place in Cullman however thses guys and gals are totally awesome. The entire staff is friendly and welcoming the minute you walk you in but I would like to give a a specials thanks to 👨💼Ricardo🥈, 👩🎤Morgan 🥈👱♂️Zac🥈🎖, and an Extra Extra Shout Out📣📣📣📣 and5 ⭐Stars to 👨💼ED & 👱♀️SARAH!!!! More
by B Moore
Employees Worked With
Other Employees :
SARAH, Morgan and Zac, Xavier Johnson, Mortimer Virves, Edin Begovic
September 01, 2020
Great service. The team was timely and professional. They followed warranty and delivered exactly as they said they would. They completed my service ahead of schedule. followed warranty and delivered exactly as they said they would. They completed my service ahead of schedule. More
by PHILIPGDESIMONE
Employees Worked With
August 31, 2020
My questions were answered, and I had great service.....everything was explained, and they did great updating me on how the service on our vehicle was going. service.....everything was explained, and they did great updating me on how the service on our vehicle was going. More
by LSICHKAR90
Employees Worked With
Other Employees :
Kori Green, Brian Thompson, Stephanie Ayala, Angie Hester
August 27, 2020
I have bought 3 new cars from serra nissan the last 3 years they have always worked hard to to get me the car I wanted and the payments I needed Angel has always excelled at helping me and making the w years they have always worked hard to to get me the car I wanted and the payments I needed Angel has always excelled at helping me and making the whole car buying experience easy More
by christopherhawkins14
