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Serra Volkswagen
Birmingham, AL
1,360 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,360 reviews
July 08, 2020
No COVID preventive measures, all customers wearing face masks except the employees. Unbelievable. Car service was ok but I didn’t feel comfortable in the waiting area, no cleaning supplies, desinfectant or masks except the employees. Unbelievable. Car service was ok but I didn’t feel comfortable in the waiting area, no cleaning supplies, desinfectant or gel antibacterial. More
by MONYMONTESA
Verified CustomerEmployees Worked With
July 04, 2020
You guys have been awesome thank you sooooo much for giving me a second chance your the best❤❤💯💯 And Jessie she was the best I want to give her the highest praise I want to thank the manager for givi giving me a second chance your the best❤❤💯💯 And Jessie she was the best I want to give her the highest praise I want to thank the manager for giving me a second chance God BLESS YOU All More
by dsneed31663@gmail.com
Employees Worked With
Other Employees :
Jessie she hooked me up and I want to give her the highest praise she treated me good thank you Jessie?, Edin Begovic
June 30, 2020
The employees in the service department of Serra Volkswagen were amazing. They helped me get the recalls on my car fixed in a timely manner. Volkswagen were amazing. They helped me get the recalls on my car fixed in a timely manner. More
by ty50son
Employees Worked With
June 29, 2020
Kori and Amanda are wonderful representatives for your service department. They’re professional as well as personable and I appreciate their time spent helping me over the past almost 2 weeks. service department. They’re professional as well as personable and I appreciate their time spent helping me over the past almost 2 weeks. More
by angstatlegg
June 28, 2020
Great, professional service My first time visiting I had a great experience. Everyone was knowledgeable and eager to help. Bought a used car brought it in for service happy with My first time visiting I had a great experience. Everyone was knowledgeable and eager to help. Bought a used car brought it in for service happy with results More
by Charlenamanning
Employees Worked With
June 28, 2020
Not good customer service and the service was horrible. They was unprofessional and I bought a lot of parts that I did not need. The whole service department They was unprofessional and I bought a lot of parts that I did not need. The whole service department More
by mokandibar
June 27, 2020
I had an amazing experience with Volkswagen service. Kori was very helpful. New what my problem was from over the phone, ordered parts, and set up a time for me to bring my vehicle. was very helpful. New what my problem was from over the phone, ordered parts, and set up a time for me to bring my vehicle. More
by vanessawhite880
Employees Worked With
Kori Green
June 27, 2020
Every since I've purchased my vehicle, I have nothing but positive things to say about everything and everyone! From sales to maintenance, I'm totally pleased! positive things to say about everything and everyone! From sales to maintenance, I'm totally pleased! More
by rodericknorton55
Employees Worked With
Kori Green
June 27, 2020
After my service, I was given a call to assure the service was completed to my satisfaction. I thought how efficient was that, I was thoroughly impressed! service was completed to my satisfaction. I thought how efficient was that, I was thoroughly impressed! More
by debbiejharris54
June 27, 2020
The staff was so helpful Shout-out to Cam for helping me pick out the perfect car I’m so happy with my car thanks so much for everything pick out the perfect car I’m so happy with my car thanks so much for everything More
by LOVELYK2080
Employees Worked With
Cam, Anthony Alston, Xavier Johnson
