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Serra Volkswagen
Birmingham, AL
1,336 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,336 reviews
May 22, 2020
He was very patient and welcoming. He didn't try to give me anything I didn't want but gave me something better. Great service me anything I didn't want but gave me something better. Great service More
by boykint15
Verified Customer
May 22, 2020
Friendly staff, excellent service! They really took care to ensure a fantastic experience for me. I will definitely return in the future for all service needs. to ensure a fantastic experience for me. I will definitely return in the future for all service needs. More
by mrstsmith7823
May 22, 2020
I bought my car March 20th. The following Monday I was to bring the car back for detailing but the city was on shut down hence, I had to wait until the dealership reopened for servicing and when they did. It bring the car back for detailing but the city was on shut down hence, I had to wait until the dealership reopened for servicing and when they did. It was a very pleasant experience. Everyone was great and professional. More
by debbiejharris54
May 22, 2020
I'm very happy with the service I received it was done in a timely manner and the staff is very professional and friendly and I will definitely recommend them to anyone in need of repairs a timely manner and the staff is very professional and friendly and I will definitely recommend them to anyone in need of repairs More
by reginamalone77
Employees Worked With
Kori Green
May 20, 2020
My experience at Serra Volkswagen was a great experience. Angel Borja did a great job with assisting me. Angel Borja also made sure that I was satisfied customer. Thanks to Angel Borja I will be back. Angel Borja did a great job with assisting me. Angel Borja also made sure that I was satisfied customer. Thanks to Angel Borja I will be back. More
by blessed401976
May 19, 2020
Total satisfaction with service It was easy to make the appointment when we needed it to have an oil change. Since we live about 70 miles from your service, it was most appreciated It was easy to make the appointment when we needed it to have an oil change. Since we live about 70 miles from your service, it was most appreciated that we were taken in and the required service completed in a timely manner. More
by moore1404
Employees Worked With
I do not remember any of the names of those whom we were in contact with but they were all very courteous
May 19, 2020
Awesome Service! I love Serra Nissan! I was in and out in no time. Customer services was awesome. Awesome! Excellent ! Great! Loved it! Coming back no time. Customer services was awesome. Awesome! Excellent ! Great! Loved it! Coming back More
by Parker1
Employees Worked With
Other Employees :
Kori Green, Brian Thompson, Kyle Towner, Angie Hester
May 18, 2020
Everyone in the office was so nice and also the service guy. He Did a great job On my car and also was very nice and took his time to make sure he get the job done and done right! I will choose Serra VW Fo guy. He Did a great job On my car and also was very nice and took his time to make sure he get the job done and done right! I will choose Serra VW For All of my cars needs... More
by Shaylavender87
May 18, 2020
The service staff is very friendly. They work hard to ensure they give quality and honest service—careful not to change for unnecessary work! Kudos!!! ensure they give quality and honest service—careful not to change for unnecessary work! Kudos!!! More
by fortun8
Employees Worked With
Kori Green
May 18, 2020
Hi they were very good when it came to getting the my car in , and they call to let me know if they had to do any other job. in , and they call to let me know if they had to do any other job. More
by Delanya8
