Serra Volkswagen

The young lady that has first contact with the customer is knowledgeable and informative, the technicians are very well prepared for the task they encounter , proud to be a VW driver,keep the level of prof is knowledgeable and informative, the technicians are very well prepared for the task they encounter , proud to be a VW driver,keep the level of professionalism in place, VW equals VERY WISE!!! More

The service was great! I worked with Tommie Gosha and he was professional and helped me every step of the way! The only thing was the wait! was professional and helped me every step of the way! The only thing was the wait! More

Car broke down within the first week and had trouble getting in context with anyone about it. I never received a call back and had to wait 4 days til I heard anything from anyone. getting in context with anyone about it. I never received a call back and had to wait 4 days til I heard anything from anyone. More

Great service great staff great people. Get you in and out without any problem. Friendly and courtesy staff. Recommend any one to purchase a vehicle. out without any problem. Friendly and courtesy staff. Recommend any one to purchase a vehicle. More

Was a great experience. They made it super easy to get deal done without the extremely long wait. The selection was nice and had no issues. deal done without the extremely long wait. The selection was nice and had no issues. More

Tommie Gosha, my salesman was great!! He listened to what I was looking for, and got me in something with a reasonable price range!! I will most definitely use him again!! I was looking for, and got me in something with a reasonable price range!! I will most definitely use him again!! More

You all have the most competent mechanics. I'm not there all day, 8 hours like I'm going to buy a car. Satisfied fully. all day, 8 hours like I'm going to buy a car. Satisfied fully. More

Customer service Not only was the customer service was 100% awesome, friendly, kind, professional, and patient. Once they knew my name, I felt as a part of they’re fa Not only was the customer service was 100% awesome, friendly, kind, professional, and patient. Once they knew my name, I felt as a part of they’re family. Called me by name, very respectfully staff. And that’s not all... The staff took the time, listened to me speak, explain what’s going on... since I only had the car for a day when I found some issues. Not a problem at all she said. They fixed my car in a very timely manner. It’s running perfectly, fixed my AC issues, (just low on 134a). The next day I drove back to Birmingham, picked my keys up and they explained everything again in person, the day before, I was at work and I received a call, the manager lady, so nice, informed me of the issues I was describing was accurate. After all said and done. I stopped by the parts office/desk. A guy, I can’t remember his name, was there. He answered all my VW questions since this is my 1st VW car. Helped me with fining the right fuel filter and oil filter. This here service center, wow. Best one I’ve ever been to. And I’ve been to many many of them. I would 100% recommend this place for all your needs of service. I drive from Anniston, Al to Birmingham, Al for this and it’s totally worth the drive time. I also will be buying my next car there. I have now fallen in love with Volkswagens. More

Very welcoming environment. I wasn’t pushed to get anything. Angel was great. Probably scared him test driving my 370Z. I have never closed a car deal so efficiently. anything. Angel was great. Probably scared him test driving my 370Z. I have never closed a car deal so efficiently. More

professional, courteous, car was dropped over night. got to me the next day. got me in and out. nothing to complain about, they did their job. and very well car was dropped over night. got to me the next day. got me in and out. nothing to complain about, they did their job. and very well More