Serramonte Ford

Don't do it to yourself! Pre-purchase probably 4 stars - no communication too small, no issue too big. Post-purchase, zero stars. Bought a used vehicle with the promise of Pre-purchase probably 4 stars - no communication too small, no issue too big. Post-purchase, zero stars. Bought a used vehicle with the promise of bluetooth and aux in. Neither included. No big deal, we'll install it for you as it was our mistake on the ad says Serramonte Ford. Now we're 4 months later and nobody returns calls or emails despite promises that Jeff Cruz will handle it, or Sebastian will handle it, or Mariana is on it.... That we're working with our technicians to get it installed here, we're working on it, sorry for the continued delay..... I've given up hope of ever getting this resolved so I'm hoping this serves as a little warning for anyone thinking of buying a used car at Serramonte. If you need anything at all after your deal, you're going to be way out of luck. More

If you do not read anything from my review -- Please follow this advice. DO NOT PURCHASE A VEHICLE FROM SERRAMONTE FORD! We came by Serramonte Ford due to an advertisement for a Buick Lacrosse. A v follow this advice. DO NOT PURCHASE A VEHICLE FROM SERRAMONTE FORD! We came by Serramonte Ford due to an advertisement for a Buick Lacrosse. A vehicle which my partner had fallen in love with a few years ago. I visited the dealership first, and their car salesman, Perry Rodriguez, was an absolute professional. He immediately led me to the vehicle and provided a wonderful explanation of the components of the (non-ford) vehicle. He immediately offered to take me on a test drive, and the vehicle was absolutely wonderful. I explained to Perry, my partner was unavailable for a few days. He was willing to wait, and he didn't put any pressure to force an immediate purchase A few days later, we arrived at our appointment with Perry. My partner just loved the vehicle. Perry working with his bosses were extremely fair to us. However, the entire situation in the Finance Department was a NIGHTMARE. First, the finance representative completely lied to us, not once, but multiple times. We have excellent credit, and Patelco Credit Union had provided us approval document to fund the purchase of the vehicle. In speaking with Patelco prior to the pruchase, we were told to provide the document to Serramonte Ford. They would fax the document to them, and they would overnight the check to Serramonte Ford. Of course, he stated otherwise.. He claimed that Serramonte Ford would need to nearly DOUBLE our interest rate on the vehicle purchase. Then, we would need to physically drive over to Patelco Credit Union to bring them a check to refinance the vehicle. OR.. GET THIS... We could finance with Serramonte Ford for a similar rate, and we could avoid all the difficulties of going to the Credit Union and taking time off work. We explained to the finance person, we wanted the vehicle financed with Patelco. He said, that should not be a problem. Based upon his comments, we TRUSTED him.. A week or so after purchasing the vehicle, we still hadn't received any finance information from Patelco Credit Union. For a simple reason, Serramonte Ford had lied to us, and they had chosen a THIRD-RATE company to finance our vehicle. Why does this upset us? Simple.. The quality of the finance companies can impact your credit score, and based upon everything available on the internet. This finance company is a horrible company. After learning of Serramonte Ford's DECEIT, we contacted Patelco to dicuss the situation. Their loan lanager confirmed that Serramonte Ford's Finance Department had lied to us, and their statement were completely false during the purchase of the vehicle. After learning this from Patelco, we contacted Serramonte Ford, and they said " There isn't anything we can do for you." I should have known better, and it's absolutely saddening that a company feels it's necessary to lie to their customers to move their merchandise. However, there is one thing I can do.. Both myself and Patelco Credit Untion are both filing Better Business Bureau complaints against this company due to their misrepresentation of the facts during the vehicle purchase. We can also advise anyone out there.. AVOID SERRAMONTE FORD! They only care about one thing.. MAKING A QUICK BUCK, and they do not care about their customers. Their finance department lacks the professional values of honesty and integrity.. These are not good qualities for long-term success for any company. More

I just bought a brand new Ford Escape with a defective braking system. Technician experienced the the problem and is unable to fix. Service Dept. will do nothing to rectify the problem telling Ford not braking system. Technician experienced the the problem and is unable to fix. Service Dept. will do nothing to rectify the problem telling Ford nothing is wrong with the vehicle. The vehicle pulls hard to the right when braking. The technician admitted this is a problem but after checking cannot find a fix. Just to be sure I and the technician drove another new Escape which did not have this problem. Still the Dealer will do nothing after spending my money and giving them a trade in. Now I am having a lawyer look into it. More

I was having some troubles with my car and brought it in to be fixed. I had a terrible experience. The workers used my car as a smoke break area, making my car smell like an ashtray. When they were done, th to be fixed. I had a terrible experience. The workers used my car as a smoke break area, making my car smell like an ashtray. When they were done, they neglected to roll up my windows and there was a rain storm that night, damaging my leather seats and making my window switch unusable because of the water damage. When I came to pick up my car, they could not find my keys. When I noticed all the water damage and complained, all they offered me was a free detail job. I was so heated that I left. This place is ridiculous! More

Stephanie is a very nice person that stopped and talked to me. She wasn't part of the Service people but she made me feel like I was at home. She is from Hawaii and was very hospitable and raving about Ca to me. She wasn't part of the Service people but she made me feel like I was at home. She is from Hawaii and was very hospitable and raving about Carl's work in taking care of my car. I'm very impressed with the friendliness and service. I would recommend everyone to come here and take their car. Hopefully I can come back again and get a new car. Thank you Serramonte ord and staff! More

I'm impressed with a woman that I met that her last name is Vasquez. She wasn't part of the Sales team but was able to help me with my questions on the car I was looking for. She was honest and to the point is Vasquez. She wasn't part of the Sales team but was able to help me with my questions on the car I was looking for. She was honest and to the point on my next purchase. She helped me look for my car and had someone book my sale! Thank you. Serramonte Ford do treat you like family. More

Sales Team misrepresented the "Certified Used"vehicle sold to me. I had asked if the vehicle had been in any accidents and was told no only to find out later it had been a few minor accident Used"vehicle sold to me. I had asked if the vehicle had been in any accidents and was told no only to find out later it had been a few minor accidents. After I picked up the vehicle and took it home I found it did not have the air suspension I was told existed anf I found other options I had expected did not exist. I brought the car back and asked if they had a car with what I had originally asked for and was told they were going to check all of their resources and make me a good deal on my trade in"my recent purchase". It has been one year and I never received a call. High pressure and many lies = no more business from me or anyone I know. More