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Serramonte Ford
Colma, CA
275 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 275 reviews
April 22, 2024
Was extremely satisfied with the service I received at Serramonte Ford. Carlos kept me notified of the process and sent me a text when the car was ready to pickup. Appreciate that all the service records Serramonte Ford. Carlos kept me notified of the process and sent me a text when the car was ready to pickup. Appreciate that all the service records were send electronically so I now have a base line to manage my vehicles needs. Great service! More
by Topperez
Employees Worked With
Helpful January 31, 2024
HORRIBLE service department. They had my car for 8 days now and no updates. I had to call on my own after 5 days of no updates. It’s impossible to get an update over telephone. I They had my car for 8 days now and no updates. I had to call on my own after 5 days of no updates. It’s impossible to get an update over telephone. I feel like my car was stolen. They just kept brushing me off and passing the phone around or telling me someone else will get back to me. I saw everyone else’s reviews and they’re similar. I wish I saw these reviews before taking my car in. The service advisor Moe is an extremely unprofessional. Jared charged me $270 for an oil change because my warranty was expired. I called ford and they said it’s not expired. They treat women so bad. Do not take your car here. This review is for Jared. I called ford and filed a complaint. More
by Ca
January 19, 2024
After making a poor review for Serramonte Ford last week. Immediately an employee from Serramonte Ford comments on the negative review stating to reach out to them. Matt Shone replied instantly to the review Immediately an employee from Serramonte Ford comments on the negative review stating to reach out to them. Matt Shone replied instantly to the review. As I stated before I have made dozens and dozens of phone calls to Serramonte Ford while going through cancer. I was trying to figure out how they can release a car off the lot that was in such a dangerous condition. After Matt Shone replied to my review, once again I immediately Reach Out. Multiple emails, multiple phone calls, I leave a personal voice message for him at Serramonte Ford. No return phone call no response to the email. I find it so pathetic that after multiple and multiple attempts to get a hold of someone to help me out. Matt has the audacity to respond to the review. And then once again ghost the customer like they always do. I was sent off the lot with the car that didn't even have a working horn. Pretty sure that's illegal considering that's a basic part of the safety check. The car is taking in water filling up the passenger floor in the front and back, and I discovered a major section missing on the passenger floor with multiple wires exposed as well as fuse box exposed. The wires Sizzle after the car has been running and heat is turned on. I am so disappointed in the service at Serramonte Ford. I really hope upper management takes a good look at the people representing them. More
by britta5377
Employees Worked With
January 12, 2024
Daniela and her manager both reached out to me about my car buying needs and if I was still in the market car buying needs and if I was still in the market More
by Al Martinez
Employees Worked With
December 28, 2023
I couldn't have asked for a better dealership team. Anthony and Hamza helped me in every way possible. That had to be one of the quickest car buying experiences, ever. When I'm looking to buy a car aga Anthony and Hamza helped me in every way possible. That had to be one of the quickest car buying experiences, ever. When I'm looking to buy a car again, ill be going here first. More
by Franzjesse24
December 28, 2023
Gerson and the entire Serramonte Ford team were exceptional, hospitable, genuine, and incredibly knowledgable overall. In my experience, car dealership experiences have never been as enjoyable, str exceptional, hospitable, genuine, and incredibly knowledgable overall. In my experience, car dealership experiences have never been as enjoyable, stress free, and fun as the experience I had trading in my car and buying a certified pre-owned mustang from Gerson (and the team). Gerson was the only salesman of all the dealerships I contacted who reached out via email with a photo of a car similar to what I was looking for — that was a really amazing first impression, and made me feel welcomed. I visited the Serramonte Ford location twice, and both times I was treated fairly and with respect. All of my questions were answered either by Gerson himself, a manager and/or specialist from the team (Sebastian, Jason) All the way down to the final steps, during the financing and contract signing phase, the whole sale/purchase was a fun and exciting experience. Hazma was great, professional, kind/pleasant, and made sure to explain to me all the various forms and contracts, and the value of additional protection plans. Thanks for the best car dealership experience I have ever had! I couldn’t be happier in my new (certified pre owner) car! More
by NadiaMarie713
Employees Worked With
November 24, 2023
Generis Reyes provided my wife and I with a fantastic experience when we came to Serramonte Ford to sell our car. He was very personable and answered all of our questions. He thoroughly evaluated our c experience when we came to Serramonte Ford to sell our car. He was very personable and answered all of our questions. He thoroughly evaluated our car and offered a price within 3.5% of the CarGuru offer. The whole process took half an hour. Overall, 5 star experience working with Generis Reyes & Serramonte Ford! More
by Peter
Employees Worked With
November 18, 2023
Bueno el servicio del dealer es muy bueno y la amabilidad de Jersson también muy satisfecho de Jersson también muy satisfecho More
by Esalazar530
Employees Worked With
November 13, 2023
Gemma was great. . They were able to get me out the door quickly.would have liked a better sales rate the car. Need to work with pricing. . They were able to get me out the door quickly.would have liked a better sales rate the car. Need to work with pricing. More
by tomporows
Employees Worked With
Gemma
