Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Serramonte Ford

Colma, CA

Overview
Employees
Reviews
Vehicles
4.6
351 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
Contact Dealership

999 Serramonte Blvd

Colma, CA

94014

Directions

By Type

Showing 351 reviews

July 10, 2026

Richard in the service department is excellent And really listens to customers and gives answers to all questions. He also keeps you informed while your car is being serviced More

by Woodysshadow1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2026 -

Serramonte Ford responded

We are glad to hear about your positive experience with Richard in our service department. It is truly rewarding to know that his attentiveness, clear communication, and dedication to keeping customers informed throughout the service process made a meaningful difference for you. We will be sure to share your kind words with him. Thank you for taking the time to recognize his efforts, and we look forward to welcoming you back to Serramonte Ford.

June 06, 2026

Pamela tiene un servicio al cliente excelente muchas gracias Pamela 👍👍👍buen trabajo gracias por lavar mi carro y toda su atención Pamela explica todo lo k nesecita el vehículo pasó por paso More

by gloriaestrella63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2026 -

Serramonte Ford responded

¡Gracias por compartir su maravillosa experiencia con nosotros! Nos alegra mucho saber que Pamela le brindó un excelente servicio al cliente y que cuidó tan bien de usted y de su vehículo. Es muy reconfortante saber que fue más allá al lavar su automóvil y tomarse el tiempo para explicarle paso a paso todo lo que su vehículo necesitaba. Sus amables palabras sobre la dedicación y atención al detalle de Pamela significan mucho para nosotros. Agradecemos a clientes como usted que se toman el tiempo para reconocer un servicio excepcional, y nos complace mucho saber que su experiencia en Serramonte Ford superó sus expectativas.

May 16, 2026

The salesman was good but upper management would not budge now there making 5000 profit on my tradein More

by eight0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Oday Alamour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2026 -

Serramonte Ford responded

We appreciate your feedback and understand your concerns regarding your recent experience and the terms of your trade-in. Our team remains committed to providing transparent communication and fair pricing throughout the sales process. We value the opportunity to review your concerns and continue improving the overall customer experience. Please contact Matt Shone, our General Manager, at 650-763-2400

April 29, 2026

since my car was picked up and delivered I did not see the service area More

by laurafanella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2026 -

Serramonte Ford responded

We are thrilled to hear about your positive experience with our pickup and delivery service! We understand that having your vehicle collected and returned to you provides great convenience, even when you don't get to see our service facilities firsthand. Our team works hard to make the entire process seamless for our customers, and we're pleased that this service met your needs. Thank you for choosing Serramonte Ford and for sharing your feedback about this convenient option.

April 10, 2026

Excellent service. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars. More

by Hookminnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lakey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2026 -

Serramonte Ford responded

We are honored to hear about your positive experience with our team. Your kind words about our service representatives being friendly, knowledgeable, and efficient truly mean a lot to us.

March 26, 2026

Their customer service was excellent, they were courteous and professional. Adrian and the finance guy we’re friendly and got the job done. More

by rrobertwatkinss
Recommend Dealer
Yes
Employees Worked With
Manny Isip
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian
Report | Print
Apr 17, 2026 -

Serramonte Ford responded

We’re glad to hear you had a positive experience and that the team was courteous, professional, and helpful throughout your visit. It’s great knowing everything was completed efficiently and your needs were taken care of. We appreciate your feedback and look forward to assisting you again in the future.

March 18, 2026

The Serramonte Ford Service Team provided stellar service once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serra More

by Dolsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lakey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2026 -

Serramonte Ford responded

We appreciate you taking the time to share your experience. It’s great to hear that the Serramonte Ford Service Team provided such consistent, high-level service and that the concierge pickup and drop-off process worked seamlessly for you. We’re especially glad the coordination and timing made your visit convenient and stress-free while still allowing you to get everything done. Thank you for the 10-star feedback and for choosing us!

March 04, 2026

I’ve been working with Serramonte Ford for a number of years. They provide fast and friendly service. More

by similucas64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Bueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Yaeger
Report | Print
Apr 20, 2026 -

Serramonte Ford responded

We’re grateful for the continued trust and are glad to hear the service has remained fast and friendly over the years. Our team is committed to providing a welcoming, reliable experience at every visit. Thank you for choosing us time and again.

February 26, 2026

Outstanding customer service. Responsiveness was right on. I got frequent updates from the customer service person. His interactions with me were great. More

by Hookminnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2026 -

Serramonte Ford responded

We’re grateful for the positive feedback and glad to hear the experience felt responsive and well communicated throughout. Our team is committed to staying engaged and providing timely updates so every visit feels smooth and supportive. Thank you for taking the time to share your experience.

February 25, 2026

The team was quick to assist me and very easy to communicate with. I never felt any pressure and feel like a got a fair deal. My sales person Dwyer did and excellent job. Answered all my questions a More

by Lou3821
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwyer and I forgot the name of the management team that assured as well. All great , Hamza Awadalla
Report | Print
Apr 20, 2026 -

Serramonte Ford responded

We’re glad to hear the experience felt efficient, comfortable, and well communicated throughout. Our team is committed to being responsive, transparent, and respectful of each guest’s timeline while keeping the process pressure‑free. Thank you for choosing us and for sharing such detailed feedback—we truly appreciate it.

1
2
...
36