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Serramonte Ford - Service Center

Colma, CA

2.7
30 Lifetime Reviews Review Dealership

30 Reviews of Serramonte Ford - Service Center

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October 29, 2020

"If I could give zero starts, I would. I brought my car..."

- desymf

If I could give zero starts, I would. I brought my car (Ford Fiesta 2013, less than 40K miles on it) to this place end of June with a power issue (car losing power, especially on hills). They changed the clutch and charged me almost $3000. The problem was not solved. At the end of July, I brought it in again and they said there was a problem with the calipers and they needed to be changed. After I complained, they did not charge me for that, but charged to change the pads on the breaks. So, at this point I have spent almost $3600 and the problem hasn’t been solved. I brought the car back. They did not test the car when I said they had to in order to see the problem (in the morning, on a hill). So the car was on the shop for 2 or 3 weeks and nothing was done because they didn’t see the problem I was having. Since they didn’t know what the problem was, they had been waiting to hear from Ford. I needed the car, so I had to take it back. Today, driving on a hill in the morning, the car almost didn’t make it! I called them again and they say that they haven’t heard from Ford yet, so there is nothing they can do. It has been 4 months already and I can’t use the car properly! I don’t want to bring the car to another place and pay more to fix the car since I already paid for something that hasn’t solved the problem, so Ford needs to fix it somehow because I might have paid for something that didn’t even needed fixing! I am not sure what to do at this point. I don’t want to wait forever and keep being brushed off. Do you know your cars or not?? Where are the specialists? They have been waiting to hear from for Ford for more than 1 month now!

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Recommend Dealer
No
Employees Worked With
July 28, 2020

"Straightforward, honest , Awesome service! "

- Maria

Bought my car from a different dealership but it didn't matter to them if you did or not, service is their priority and happy to bring my Edge to this place. The Service Advisor asked what I need service with and if I have any questions, he listened and explained in detail what I had asked; he also provided me the cost before leading me to the waiting area. Also, the guy who was outside when you drop off your vehicle was very polite, asked if I needed a ride to my work and the female employee who checked me in was very prompt =) When I claimed my vehicle, my Service Advisor had my car washed!! THANK YOU

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Recommend Dealer
Yes
Employees Worked With
Jul 30, 2020 -

Serramonte Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 19, 2020

"This is my first car in California, Mr. Martin gave me..."

- Nonlining

This is my first car in California, Mr. Martin gave me great help. He always with smile and provide responsive service and answer for my questions.

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Recommend Dealer
Yes
Employees Worked With
Feb 21, 2020 -

Serramonte Ford responded

Thank you from all of us here at Serramonte Ford!

August 24, 2019

"worst costumer service in the world they dont even try"

- rickylarro

worst service you can find, never come here, and never but never buy i car from this dealer. when you go to service they will tell you that your part will take some time they told tell you exactly how much time since the claim that they dont know that info, and my radio took 1 month to get there and is under warranty, after that i spoke with Jesus, which apparently he not working today (he is sick) i told another Representative there if i can drop off to have it fix but they said i have to wait for Jesus that he will be back on Tuesday, which means more days and have to miss work, so i told him that if is the only person working there or whats going on, and said "that Jesus is the only person who can help me" i cant believe i have miss work twice already for a simple fix they guy name rudy is the worst

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Recommend Dealer
No
Employees Worked With
rudy
May 12, 2019

"Serramonte Ford commits fraud"

- DanSlate

The service department commits fraud. They claimed to have done a bunch of service on my car and later I find out at least one of the service items was never done. Who knows if they actually did the other work they claimed to do. They charged me over $1,000 for this work with terrible customer service and communication throughout the process. Steer clear of this dealership.

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Recommend Dealer
No
Employees Worked With
Mauricio Rochin
September 30, 2018

"Berkshire Hathaway’s write off dealership"

- xxxxxxxx

This place seemed very promising when I first arrived from the write up to the explaination of services. I didn’t hear from them so I called them. No one answered so I left a message. For a week I didn’t hear from these people. Finally they called back and apologized for the delay. Then I was told they could not duplicate what I brought my vehicle in for. Kind of upset that they didn’t fix anything after leaving it there for over a weeks time. Fine went to pick up my truck. Spoke with advisor briefly and waited for my vehicle. Got into my truck and drove off..right before I got onto the freeway entrance..the lights went off and so did the chimes. Had to get on freeway and off the next exit to turn around. Went back to dealer and left the truck running. Showed the advisor what was happening and told him I didn’t have to go far for this to happen. I asked him did your technician road test my truck? His reply was yes. Then they proceeded to tell me I had to leave the vehicle as the technicians were off for the day. As I sat there waiting for rental I was getting upset that this was happening. So the following week I get a call and again I was told there was nothing wrong with my truck. They told me the technician and the shop foreman both road tested vehicle and there was no issues found. I drove down to dealer again and this guy named Ton the foreman explained to me what what he thinks is wrong and happening but can not verify at this time like I was a 3 year old..very condescending. From write up to the point of being treated like a 3 year old didn’t matter much to me at this point the icing on the cake was the service manager Henry. I sat in his office explaining to him what was wrong with my truck..his advisor has seen what was wrong with my truck and yet they can’t figure out nor fix my truck. I honestly think Henry is just a bobble head..all he said was yeah yeah yeah. I’ll look into it and try to get this figured out for you sir. 3 weeks and no answer..3 weeks..I called Henry numerous times to see what was happening..3 weeks I don’t get a answer from this clown. That’s when I decided to go elsewhere. See review for the ford store. Never again with this place. I am happy that I had to drive 40 miles to another dealer to get my vehicle repaired and not lied to. The problem was found,part was ordered and my truck repaired..all within a promised timeline. That’s how service is suppose to be. Not a box full of hopes and dreams then filled with lies.

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Recommend Dealer
No
Employees Worked With
Other Employees : Ton shop foreman
February 10, 2018

"Bad service for repair shop"

- ras

my car was in the shop for 2 weeks for a recall transmission. I was denied a rental car and was told I had to wait for another 2 weeks to get my diagnose. Bad service

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Recommend Dealer
No
Employees Worked With
Mauricio
January 01, 2018

"Attention to detail!"

- Darmanin, John

Very impressed that Serramonte Ford is still able to provide excellent service after 47 years! We bought our first car from Serramonte Ford in 1971...a Ford Mustang. We loved that car!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Henry Bueno, Matt Levine
December 27, 2017

"Service or should I say lack of service"

- Ornellas

Got email to come and get your car serviced. Well today dropped off car at 8:20am and after numerous calls with no answer went to pick up car and zero service was done. I my opinion the reason not done was because it was recall and zateck finish that we already paid for when we purchased the car so no new cash to dealership. To all if you have a day to waste and not get car serviced this is the place to go. Second time for me .....

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No
Employees Worked With
Really does not make a difference does it
September 21, 2017

"Poor Customer Service and actual Service"

- Carmen Canessa

Poor phone customer service. Took several calls to get around waiting a week for an Urgent Service Required, check engine light on. Took it in, hot it back, ran a health check on it and now it has TWO urgent service required issues AND I still have to wait over a week to bring it in. I have no choice but to bring it in to them because we did pay for the extra warranty so in other words, they sold it to us, now what do they care what happens, they put people that are paying out of pocket before the customers who already paid out of pocket. It's Obvious. Don't fall for it. They need to replace the person who answers that phone for starters.

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Recommend Dealer
No
Employees Worked With
Irene, Service Dept Manager, Richard
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