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Serramonte Ford - Service Center

Colma, CA

1.9
38 Reviews

38 Reviews of Serramonte Ford - Service Center

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October 25, 2022

Horrible experience with Serramonte Ford. I have 2020 Mustang and had zero issues, just dropped off for regular 30k miles service and after got my vehicle back, I started hearing a humming no More

by Hakan M.
Recommend Dealer
No
Employees Worked With
Henry Bueno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Serramonte Ford responded

We're concerned and confused by this review as we strive for transparency in our findings/diagnoses from our trained technicians. We would be happy to investigate this further and whether the noises are from environmental causes or from our service team. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss further.

September 14, 2022

From the day I purchased my very first brand new truck from Serramonte Ford I have been living in a nightmare and regretting the purchase. On the first complimentary oil change and 3 other occasions since More

by Never again
Recommend Dealer
No
Employees Worked With
Henry Bueno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Yaeger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio Rochin
Sep 15, 2022 -

Serramonte Ford responded

These are very serious accusations from our service department and we want them addressed quickly. We cannot identify you by screen name therefore we want to gather more details of the situation so we can further discuss. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.

September 08, 2022

I went to Serramonte Ford because I was given a notice about a recall on my escape. If I’d known I was going to get “serviced” by this poor excuse of a man, I would have gone elsewhere. He is unprofession More

by Terry Dominguez
Recommend Dealer
No
Employees Worked With
Carlos Alcala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Serramonte Ford responded

We apologize if you had less than a 5 star experience during your service appointment. We’d like to gather more details from you as well as our records so we can find a solution. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.

June 07, 2022

We took our ford ranger to this dealership for some manufacture problem, something that should had taken a week took over a month. They authorized me to rent a car because they made a mistake assemblin More

by Vidal
Recommend Dealer
No
Employees Worked With
Other Employees : Henry Bueno, Mauricio
Jun 09, 2022 -

Serramonte Ford responded

Thank you for the feedback. We apologize if you feel there has been some miscommunication with us. We wish to speak with you, at your earliest convenience, please contact our Service Director, Germane Valentin, at 650-763-2400.

March 23, 2022

Provided emergency scheduling for our road trip. Explained and demonstrated the issue with patience and thoroughness. Amazing for a service department serving 1,000's of customers. Grateful to be More

by kerry
Recommend Dealer
Yes
Employees Worked With
Henry Bueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio and Reggie Chandra
Mar 24, 2022 -

Serramonte Ford responded

Thank you for your positive feedback, Kerry!

November 30, 2021

We have a big problem. The black Ford F-150 (that you guys called "the fancy truck") has been returned to us in worse condition than when it was delivered. The mileage in/out, is incorrect; 25 miles wer More

by beansuckss
Recommend Dealer
No
Employees Worked With
Juan Martin, Aaron (service manager)
November 06, 2021

How many service coordinators does it take to order a wheel bearing. It certainly doesn’t take more than 1 day for delivery. My truck has now waited 5 days after diagnoses. Ford truly sucks! It’s n More

by Don
Recommend Dealer
No
Employees Worked With
Jesus
Nov 22, 2021 -

Serramonte Ford responded

Don, we are sorry you had an experience that wasn't worthy of 5 stars. Please contact our Service Director, Germane Valentin, at 650-763-2400 to discuss further.

August 30, 2021

just nowNEWWorst service ever, don't attempt to take just nowNEW Worst service ever, don't attempt to take your vehicle there are other ford dealerships that deserve your business. We paid over 3000 in More

by rherrera176
Recommend Dealer
No
Employees Worked With
Henry Bueno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Serramonte Ford responded

Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact our General Manager, Matt Shone, at 650-763-2400 to discuss further.

October 29, 2020

If I could give zero starts, I would. I brought my car (Ford Fiesta 2013, less than 40K miles on it) to this place end of June with a power issue (car losing power, especially on hills). They changed the More

by desymf
Recommend Dealer
No
Employees Worked With
Henry Bueno
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Roderick
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2020

Straightforward, honest , Awesome service! Bought my car from a different dealership but it didn't matter to them if you did or not, service is their priority and happy to bring my Edge to this More

by Maria
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Serramonte Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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