Shaker's Family Ford

Friendly and helpful. I was looking to test drive a Ford Edge that my company was going to lease for me through a third party leasing company. I asked James McCarley if he I was looking to test drive a Ford Edge that my company was going to lease for me through a third party leasing company. I asked James McCarley if he would help me, knowing that he wasn't actually going to be selling me the vehicle. He was professional and helpful even though he knew he wasn't going to make a sale. He was just being a nice guy. Well done James. Thank you for the assistance. More

Awesome, Friendly Customer Service I was very pleased with the customer service i was offered from dom. he helped me and my fiancée pick out a great Family car. the 2015 Edge is great! I was very pleased with the customer service i was offered from dom. he helped me and my fiancée pick out a great Family car. the 2015 Edge is great! thanks Josh K More

Leased a 2016 Explorer and the experience was Great! Went to Shaker's looking for a lease had a current lease from another dealer and didn't like how they did business at the other dealer...Dom and Ed bo Went to Shaker's looking for a lease had a current lease from another dealer and didn't like how they did business at the other dealer...Dom and Ed both stepped up and earned my business and made it easy, they just earned a customer for life! Thank again to Dom for making the new lease easy and pain free! More

A Repeat Customer We are repeat customers to Shaker Family Ford. We have dealt with Jim Read in the past and because we were happy with our last purchase through him, We are repeat customers to Shaker Family Ford. We have dealt with Jim Read in the past and because we were happy with our last purchase through him, we wanted to deal with him again. We had come into the dealership because we needed to buy a reliable used car or if necessary a new car. Jim listened to our needs and our concerns with what we wanted to spend and recommended the difference options available to us. We walked out the door happy after signing a lease for a new Ford Escape SE EcoBoost. More

Awsome The Shaker ford family is great. Cathine was so nice and helpfull to me. She gave me some great deals and worked with me to find the right car for m The Shaker ford family is great. Cathine was so nice and helpfull to me. She gave me some great deals and worked with me to find the right car for me in the right prioce zoon. More

Purchase vehicle that i have been leasing for 3 years I have been dealing with Family Ford for over 20 years .It has always been a excellant experince . Cathy Reed my sales rep for all of my purchases.She I have been dealing with Family Ford for over 20 years .It has always been a excellant experince . Cathy Reed my sales rep for all of my purchases.She is the reason i return when.She makes the process of purchaseing a vehicle a pleasure instead of a chore. Thanks again More

Suprisingly Pleasant This was my first time buying from a dealership and financing a car. I was pretty nervous, but Dom Lacapra and Cindee Bugbee went out of their way to This was my first time buying from a dealership and financing a car. I was pretty nervous, but Dom Lacapra and Cindee Bugbee went out of their way to make it a pleasant and stress free experience. I'm completely happy with my purchase. Thanks! John Perz More

satisfied, and love the Fusion Had a pleasant experience. James was great. He answered all our questions and tried very hard to make sure we were satisfied. From decision to delive Had a pleasant experience. James was great. He answered all our questions and tried very hard to make sure we were satisfied. From decision to delivery everything went smoothly and we love the car! More

Best experience I've ever had purchasing a new vehicle Just purchased a 2016 Ford Escape SE EcoBoost from James Reed. I've never had a salesman so knowledgeable and considerate. He expedited the sale so Just purchased a 2016 Ford Escape SE EcoBoost from James Reed. I've never had a salesman so knowledgeable and considerate. He expedited the sale so quickly and efficiently. He went above and beyond. Ford has so much to offer with all the incentives. Cindy Bugbee finalized the sale so quickly and efficiently. I cannot say enough for Jim Reed and The Family Ford Team. This purchase was such a memorable experience for me, The Family Ford Team has a new satisfied and repeat customer. More

Walked in and felt right at home, Thanks Domenic Lacapra! What a great experience, Dom Lacapra was very knowledgeable. Was more than happy to show me all the service records. We went for a long test drive, an What a great experience, Dom Lacapra was very knowledgeable. Was more than happy to show me all the service records. We went for a long test drive, and there was no pressure! The Dealer ship is spotless, and staff could not be nicer! Needless to say bought the truck, Thanks again Dom! More