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Sheehan Buick GMC - Service Center
Lighthouse Point, FL
122 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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122 Reviews of Sheehan Buick GMC - Service Center
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January 14, 2019
Non Existant Customer Serice Buyer BEWARE: Purchased NEW 2017 Envision with 3K miles. on Dec 2017(managers vehicle so we were told). Since then, I've put 8K miles on the vehicles. Buyer BEWARE: Purchased NEW 2017 Envision with 3K miles. on Dec 2017(managers vehicle so we were told). Since then, I've put 8K miles on the vehicles. During 2018, the vehicle has been back to the dealership around 10 times for all types of service! The most current time it was in was Dec 2018 One of the times the vehicle was in, Bosco brought out to me with the ENTIRE passengers side dented & scratched. He was MORTIFIED that this happened. They did fix this at their expense, and do this day still have no idea how that happened. Bosco has been the ONLY 1 in the dealership that seems to care about the customer. Roughly 10 times in 12 months its been in the shop for repairs - The vehicle is crap and not a reliable, worthy car for anyone to drive. I have been asked what would make me happy...well All I want is to give the car back, rip up the lease, move on to a dealership that will actually care about MAKING THE CUSTOMER HAPPY. I have contacted the managers of both the service & sales departments. Both told me that they have nothing to do with this and that I need to file a claim with corporate. I have contacted corporate starting on Dec 18, 2018 and still not 1 person has called me back. I'm completely disappointed in Buick and this dealership for letting a customer have such a horrendous experience and not caring to correct it. More
by BrendaAlt
Employees Worked With
N/A
Helpful January 13, 2019
Great experience Very pleased with my last visit to Sheehan. I had made an appointment and was taken on time. Everyone so pleasant from start to finish. Very pleased with my last visit to Sheehan. I had made an appointment and was taken on time. Everyone so pleasant from start to finish. More
by CangFran
Employees Worked With
Alan Payson
December 12, 2018
Dishonest Service Department I brought my car in for service on 2 occasions. I was given a list of repairs that needed to be done. I took the list to other mechanics to verify the I brought my car in for service on 2 occasions. I was given a list of repairs that needed to be done. I took the list to other mechanics to verify the accessed problems with the vehicle to find that the repairs I was told was needed was not needed. Sheehan quoted me over 1500 in repairs and I took it elsewhere and had my car repaired for 45.00. Because this happened to me on two occasions I tried to call Tom Sheehan and left several messages and he never would return any of my calls. My other issue is that I know the dealer is more expensive but I have found it to be three times more then using other auto repair shops. More
by Tyson123
Employees Worked With
Jason/Mark/Tom
October 27, 2018
Battery Replaced We had to take our Buick Encore to Sheehan service center and Alan Payson service advisor is the one who helped us. We highly recommend him. He did We had to take our Buick Encore to Sheehan service center and Alan Payson service advisor is the one who helped us. We highly recommend him. He did a great job and came in to give us updates and we were out within 1 hour. Thanks Alan 👌 More
by Ndig
Employees Worked With
Alan Payson
October 26, 2018
Alan Payson Gets The Job Done I had major transmission problems since I bought my 2015 Yukon Denali. After 6 transmission "tune-ups", Alan shows up and gets the faulty transmission I had major transmission problems since I bought my 2015 Yukon Denali. After 6 transmission "tune-ups", Alan shows up and gets the faulty transmission replaced - finally. At 36,200 miles, my info screen goes out just past warranty. Alan pops the hood and hits the system reset button and it is fixed. I have spent time with Jag service and MB service and Alan ranks up there with the best of them. Thank you Alan for being a man of action. 5 Stars to you. Kent Johnson More
by x
Employees Worked With
Alan Payson
May 29, 2018
Excellent Customer Service-Gerard White was exceptional. Always feel like you are being treated fairly and with excellent care. The quality of service is always a notch above. You can tell they care a grea Always feel like you are being treated fairly and with excellent care. The quality of service is always a notch above. You can tell they care a great deal about their customer. More
by BenjaminSilver
Employees Worked With
October 14, 2017
CLEAN, COURTEOUS AND FAST!!! I'm going to be honest... I hate going to dealerships especially when I know I'm going to be spending a lot of money on a repair. But thanks to Rebecc I'm going to be honest... I hate going to dealerships especially when I know I'm going to be spending a lot of money on a repair. But thanks to Rebecca and Jimmy it made the pain in my pocket not feel so bad. Those two are two outstanding employees and because of them and their great service team I'll be bringing my Hummer back anytime it breaks. They f****** rock! More
by JosephDe'ApplianceGuy
Employees Worked With
Rebecca and Jimmy in the service department.
February 27, 2017
Great dealership with great prices Great overall experience. Everyone is so friendly and kind. Answered all of my questions and knowledge of the vehicles was top notch. Had no intention Great overall experience. Everyone is so friendly and kind. Answered all of my questions and knowledge of the vehicles was top notch. Had no intentions of buying or leasing a Buick but got hooked and left with the vehicle that day. Gerard was amazing and took great care of me and made sure everything I wanted to know was answered. More
by Msk21
Employees Worked With
February 20, 2017
Excellent dealer Great team they have at this dealer. Gerard White the sales guy is excellent. Very thorough, patient, and friendly. Great deals. Finance guy is great Great team they have at this dealer. Gerard White the sales guy is excellent. Very thorough, patient, and friendly. Great deals. Finance guy is great and Don the service person too. Recommend to everyone. No complaints. My wife also leased a vehicle after I did because we loved Gerard's service. More
by Joey Gonzalez
October 05, 2016
Oil Change Hector was so friendly, he met me before I got out car introduced himself with a smile. I was told an hour for my oil change and I was in and out, of Hector was so friendly, he met me before I got out car introduced himself with a smile. I was told an hour for my oil change and I was in and out, of the dealership with great service! More
by JODIC
Employees Worked With
Hector
