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Shelor Toyota
Christiansburg, VA
1,846 Reviews
The Shelor Automotive Group began over 30 years ago, in 1974, as a single-line Chevrolet store in Christiansburg, VA. Over the years, Shelor Motor Mile has grown to 10 new car and truck brands, recreational vehicles, trailers and hundreds of quality pre-owned vehicles to become the volume automotive store of southwestern Virginia known as the Shelor Motor Mile.
Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Shelor Motor Mile will professionally fit you into the automobile of your choice.
Shelor Motor Mile has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Shelor Motor Mile offers competitive pricing for your automotive maintenance needs. Please feel free to contact us at (540) 381-8417 if you have any questions or comments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,846 reviews
August 18, 2022
Very attentive for scheduled tire rotation 1. 5 hours wait previous visits have been shorter.Polite and great customer service however I would hope to not have to wait 1.5 hours for tire rotation 5 hours wait previous visits have been shorter.Polite and great customer service however I would hope to not have to wait 1.5 hours for tire rotation More
by Lynnieinvirginee
Employees Worked With
Not sure
Helpful August 17, 2022
I will not buy again from them, couldn't help me with warranty work for a week ok understood but they also could not get me a loaner for a week not much help warranty work for a week ok understood but they also could not get me a loaner for a week not much help More
by JJ
Employees Worked With
Service
August 12, 2022
Great car buying experience . salesman went above and beyond to work with us it is our third vehicle buying from and will be buying again salesman went above and beyond to work with us it is our third vehicle buying from and will be buying again More
by Adam
Employees Worked With
Beverley messick
August 12, 2022
Kept me informed through the whole process. Arraigned for a loaner vehicle when there just wasn't enough time to finish everything in one day. (Unfortunately my appointment was later in the da Arraigned for a loaner vehicle when there just wasn't enough time to finish everything in one day. (Unfortunately my appointment was later in the day) More
by jeff
Employees Worked With
Bart Dowdy
August 11, 2022
Although the mechanic completed the multi-point check, there was no indication that other checks on the scheduled service listed in the toyota book had been completed. This may be due to the generic multi there was no indication that other checks on the scheduled service listed in the toyota book had been completed. This may be due to the generic multi-point checklist used by Shelor does not include them. However, some of the items in the Toyota book for the 45,000 mile service HAD BEEN checked off. Why not the rest? Disappointed with the lack of thoroughness. Not the mechanics fault. Should be required and checked by service representative. More
by rfurman74
Employees Worked With
Dont recall
August 09, 2022
I normally have excellent things to say about Shelor, but they dropped the ball this time. I made my appointment on-line and requested a GPS update over a week in advance, because I know they have to order i they dropped the ball this time. I made my appointment on-line and requested a GPS update over a week in advance, because I know they have to order it. When I got there, they didn't have it, said it had to be ordered. When I asked why it wasn't already ordered, I was told next time make my appointment by phone, not on-line. That is crazy, why do they offer a service request field on their website?? Now I have to go back for another service arrangement. More
by jerome diffell
Employees Worked With
michelle
August 09, 2022
The Staff at Shelor Toyota are always friendly and very informative about each vehicles that comes in to get their vehicle serviced! I'm the type of person needs to have the same Service Advisor everyti informative about each vehicles that comes in to get their vehicle serviced! I'm the type of person needs to have the same Service Advisor everytime I get my car serviced, because I don't have to explain and repeat everytime to a different person! Plus they can talk to a family member and explain what's going on with my car when they find out my car needs this or here's the problem. They can speak car language that I don't have haha! I'm very impressed overall!! More
by Littlebit
Employees Worked With
Dustin Moore
