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Shelor Toyota

Christiansburg, VA

4.8
1,846 Reviews
The Shelor Automotive Group began over 30 years ago, in 1974, as a single-line Chevrolet store in Christiansburg, VA. Over the years, Shelor Motor Mile has grown to 10 new car and truck brands, recreational vehicles, trailers and hundreds of quality pre-owned vehicles to become the volume automotive store of southwestern Virginia known as the Shelor Motor Mile. Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Shelor Motor Mile will professionally fit you into the automobile of your choice. Shelor Motor Mile has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Shelor Motor Mile offers competitive pricing for your automotive maintenance needs. Please feel free to contact us at (540) 381-8417 if you have any questions or comments.
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2230 Roanoke St

Christiansburg, VA

24073

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Showing 1,846 reviews

June 16, 2022

Eric was extremely friendly and thorough and when it looked like a no-he turned it in to a YES! Thanks Eric More

by dppd777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Jun 16, 2022 -

Shelor Toyota responded

Thank you for the shout-out to Eric! We appreciate you taking the time to give Shelor Toyota a 5-star review. Have a lovely day!

June 16, 2022

Service performed was completed on time at the exact price quoted. Friendly and helpful. Would be better if they could tell you where the vehicle is parked rather than having to look for it. Otherwis More

by Lnashby70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Moore
Jun 17, 2022 -

Shelor Toyota responded

This is the kind of feedback we love to see. Thanks so much for being a fan of Shelor Toyota and we look forward to seeing you again next time!

June 16, 2022

I had a wonderful experience with Matt. This is our 2nd purchase through him in the last 3 months. More

by Ara2841
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Grant
Jun 17, 2022 -

Shelor Toyota responded

We are delighted to have you as a returning customer! Thank you for choosing Shelor Toyota and for sharing your glowing feedback about Matt. Enjoy your new vehicles!

June 15, 2022

My wife and I were very happy with our experience with Shelor Toyota. Eric kept us updated throughout the entire process and he was outstanding. We are very satisfied with our experience. Thanks for all y More

by Westhausend
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric and the guy who filled in for him while Eric was out, sorry can’t remember his name.
Jun 16, 2022 -

Shelor Toyota responded

Thank you for the review. We're pleased that Eric was informative, helpful, and great to work with. We appreciate your business, see you again next time here at Shelor Toyota!

June 14, 2022

Very professional and quickly taken care of Absolutely no problems with the work done plus front service people were very professional More

by Billy Reynolds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki
Jun 14, 2022 -

Shelor Toyota responded

Thank you for your praise, Billy! We're delighted Shelor Toyota delivered quality, efficient assistance that shaped your seamless 5-star experience. Have a wonderful day!

June 14, 2022

Never had any problem. Beverly and Tammy are great. If I have ever needed anything even just a question both of them have gone above and beyond to help me. Great experie More

by rav4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beverly and Tammy
Jun 15, 2022 -

Shelor Toyota responded

Thank you so much for this great review! We're thrilled that you enjoyed working with Beverly and Tammy here at Shelor Toyota. We hope you continue to love your Toyota RAV4!

June 13, 2022

The service department is run in a professional manner. The people are friendly and the waiting area is comfortable. More

by ecliff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bart
Jun 14, 2022 -

Shelor Toyota responded

We appreciate your five-star review of our team and business here at Shelor Toyota! We hope to see you again down the road.

June 12, 2022

This was my first time at the dealership. I didn't know the service department closed at lunch, which is when I got there. I was almost an hour early but Dustin checked me in and told me it w More

by Margo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin
Jun 13, 2022 -

Shelor Toyota responded

Hi Margo, we're pleased to hear Dustin was able to check you in early! That's the kind of service we strive for at Shelor Toyota. We appreciate your business and hope you come back for any of your vehicle needs. Take care!

June 12, 2022

Love working with Jonathan at Toyota. We have purchased several vehicles through him and it’s always a quick and pleasant experience. More

by las2867
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Leary
Jun 13, 2022 -

Shelor Toyota responded

Thank you for your 5-star review and shout-out to Jonathan! We always appreciate hearing feedback from a loyal customer. We hope you have an amazing day from all of us at Shelor Toyota.

June 11, 2022

Never honored the detail cleaning and they don’t reset your car after oil changes and tire rotation More

by jahb77.wb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Jun 13, 2022 -

Shelor Toyota responded

We're sorry your car wasn't returned in the condition you anticipated as customer satisfaction is our foremost concern. We will share this feedback internally so we can work to improve our level of service, but please be in touch if you're willing to discuss this. We'd be glad to connect and turn this situation around however we can. Thank you, Customer Relations – cr@shelor.com

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