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Shelor Toyota
Christiansburg, VA
2,042 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,042 Reviews of Shelor Toyota
January 13, 2021
They was Excellent, friend and answered all of our questions. They worked with our credit and got us a fast approval without us putting a big down payment questions. They worked with our credit and got us a fast approval without us putting a big down payment More
by eddiefletcher1995
Employees Worked With
Brian Love
January 13, 2021
Jonathan Leary was great and the dealership gave me the deal I needed. Jonathan allowed me to drive different trim models and helped me find the one that best fit me. deal I needed. Jonathan allowed me to drive different trim models and helped me find the one that best fit me. More
by diverdowntwo
Employees Worked With
Jonathan Leary and Chris Grubb
January 12, 2021
I appreciate the professional way the gentlemen at the service department conduct themselves. They were very kind but then, they always are. Just a routine scheduled appoinment. service department conduct themselves. They were very kind but then, they always are. Just a routine scheduled appoinment. More
by wolford
Employees Worked With
Don't remember their names. All were very professional and pleasant.
January 10, 2021
We are very pleased with our purchase! Michelle Vaught was the best sales person we have ever met, she was very helpful thorough and really seemed to care about us and our needs. A very pleasant experienc was the best sales person we have ever met, she was very helpful thorough and really seemed to care about us and our needs. A very pleasant experience ☺ More
by Gmleagan
Employees Worked With
Michelle vaught
January 09, 2021
Eric has always treated me with professionalism, courtesy, and respect for the past 7 years. He always greets me with a smile, ask if I have any concerns other than my appt. is scheduled for, and al courtesy, and respect for the past 7 years. He always greets me with a smile, ask if I have any concerns other than my appt. is scheduled for, and always keeps me up to date as I wait in the lounge. The gentlemen who actually do the service, I don't see, but my 4 Runner is never greasy, scratched, nor is my driver side seat ever moved to their height. I'm very happy with the care given to me and my 4 Runner each time. More
by MOMMYplus2
Employees Worked With
Eric
January 09, 2021
Had to order my new truck. They were patient, helpful and informative through out the entire process. The day I finally got my truck they were once again helpful and took the time to walk me through all and informative through out the entire process. The day I finally got my truck they were once again helpful and took the time to walk me through all of the features. More
by DZY_Studios
Employees Worked With
Steve
January 08, 2021
I took my 26K-mile 2017 Prius into Shelor Toyota service dept for a hybrid software recall and simple oil change on 1/7/2021. The software recall was apparently handled without issue, but the oil change wa dept for a hybrid software recall and simple oil change on 1/7/2021. The software recall was apparently handled without issue, but the oil change was an astonishing $60...for an OIL CHANGE. After having heard concerns from coworkers about Shelor's service dept., I checked under the car before I drove off to make sure all the shields, etc. had been reinstalled, and saw where the service tech had spilled oil all over the axle and lower control arm and had not bothered to clean it up. I took photos in case they tried to play it off like the 26K-mile engine was leaking oil from elsewhere. Does a little spilled oil like that hurt anything? No, of course not. But it makes any sane person question the quality of the rest of the work and the culture of the workforce. Did my oil pan plug get stripped (like this was a Jiffy Lube or something) and was the plastic oil filter cartridge cover torqued like it was supposed to be, or was it overtorqued and cracked, or the sealing o-ring placed improperly? All questions now on my mind because some flat-rate numbskull couldn't be bothered to take 30 seconds to wipe up his/her mess. The spillage plus the outlandish oil change price is enough to ensure I will only ever come back to this Toyota dealer for warranty work only, and will handle the rest of the work myself like I ordinarily do for my other vehicles and tractors. Heaven forbid I ever need some serious work like a head-gasket or *gulp* hybrid system work. I had hoped this visit to Shelor Toyota service would help prove my perceptions about "stealerships" wrong, but they only helped confirm them. More
by djm3452004
Employees Worked With
B. Wright
January 08, 2021
Great serviceBrad very helpful I don’t really have to Great service Brad very helpful I don’t really have to write twenty five words if I can say it in less you need to redo this question. Great service Brad very helpful I don’t really have to write twenty five words if I can say it in less you need to redo this question. More
by Scottishapts
Employees Worked With
Brad
January 07, 2021
One of the best experiences we ever had buying a vehicle. We done everything from the comfort of our home. Super nice sales staff. Would highly recommend them to anyone. We done everything from the comfort of our home. Super nice sales staff. Would highly recommend them to anyone. More
by bradburkett84
Employees Worked With
John,Tiffany,Sara
