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Shelor Toyota
Christiansburg, VA
2,019 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,019 Reviews of Shelor Toyota
January 04, 2021
I drove 3 hours, one way, to purchase a vehicle from Shelor Toyota. The buying and customer service experiences where well worth it! Neil online kicked off with immediate responses and a call to answe Shelor Toyota. The buying and customer service experiences where well worth it! Neil online kicked off with immediate responses and a call to answer questions, Matt as my sales rep was friendly, knowledgeable and honest and Pete in finance was knowledgeable and straight forward. More
by Kc2626
Employees Worked With
Neil, Matt and Pete
January 03, 2021
Best car buying experience ever. I drove from Texas (in my 10 year old, 220,000+ miles Highlander) to visit family in Salem for Christmas. I had planned on buying a new Highlander when I got back to Houst my 10 year old, 220,000+ miles Highlander) to visit family in Salem for Christmas. I had planned on buying a new Highlander when I got back to Houston, and was looking at them online. On a whim, I decided to ask for a quote on a 2021 Highlander Platinum edition. Stephanie, the internet sales manager, sent me a very attractive out the door price, so I decided to go take a look. Brian Love was my sales person, and he jumped thru hoops to earn my business. I didn’t have a checkbook with me, so he let me make a large down payment using my credit card. He also was able to get me the special financing rate and the additional rebate, when it was supposed to be one or the other. The only thing missing on the Highlander I selected were the roof-top cross bars. I absolutely had to have them because I had a cargo box that I needed to get back to Houston. He couldn’t guarantee that they would arrive before I had to drive home, but since he had just bought the exact same car a week earlier, he said he would take the cross bars off of his Highlander had have them installed on mine if necessary. That didn’t end up being necessary, but I really appreciated the offer. Great service, great price and great car. I’m so glad I decided to check out Shelor Toyota! More
by brian.stine
Employees Worked With
Brian Love, Stefanie Young
January 02, 2021
It's the 3rd vehicle I have purchased and John Nixon is the reason. I have a good track record for judging the character of others, and John is dependable and honest. If he can help he will, if not, ... he the reason. I have a good track record for judging the character of others, and John is dependable and honest. If he can help he will, if not, ... he will explain why not, ... in straight forward in simple language. More
by eeb-kkb
Employees Worked With
John Nixon
January 02, 2021
Even if my truck was dirty coming in to the shop doesn’t mean it’s ok for them to dirty it up; I’m the one that pays for it. First, my truck is still like new except for hand washing it right now. Whoever p mean it’s ok for them to dirty it up; I’m the one that pays for it. First, my truck is still like new except for hand washing it right now. Whoever put in the new roof strips (black strips on either side of the roof) obviously didn’t care about getting a customer’s vehicle dirty. I opened all four truck doors before I left Shelor & there were dirty shoe prints on each door sill and on the carpet. The passenger front had dirty shoe prints on the door sill, the carpet, AND partly on the side of the cloth seat. It was ridiculous to me that more care wasn’t taken by the workers. Also, I have been talking to them about condensation being in the inside of my windshield, so I guess they tested around the windows because all of my windows were nasty, as if soap or something had been poured over them from roof down and just left to dry. I was seriously disappointed in how dirty my truck was after this service. In spots, it was as if someone had rubbed a cloth (or their belly) against my windows on the outside to make them look disgustingly dirty. I went back in the service area and asked if they had wet paper towels to clean the dirt up off my door sills and carpet and seat & I was given some cleaning cloths that they had in the service dept., instead. Mighty nice of them, huh?! I sure couldn’t take the truck through the car wash right after they put those black strips on my roof, so I had to deal with the mess that was made by whomever in service. I was highly disappointed. The only nice thing I can say is that, the service person that I always talk to when scheduling work or when I arrive, Eric, is always polite and friendly. Thank you for your time. More
by Angie
Employees Worked With
Eric
December 31, 2020
Everything about the process was made easy. From the salesperson to the management team, everyone was top notch. This will be the only dealer I buy from moving forward. salesperson to the management team, everyone was top notch. This will be the only dealer I buy from moving forward. More
by coryg
Employees Worked With
Steve F, Chris G
December 30, 2020
Everyone was very polite and carefully explained everything. Matt Moore (and on an earlier visit, Corey (don't know his last name)) did a great job walking us through everything - he displayed a ve everything. Matt Moore (and on an earlier visit, Corey (don't know his last name)) did a great job walking us through everything - he displayed a very complete knowledge of the vehicles we test drove and the one we eventually purchased. More
by steinerpreach
Employees Worked With
Matt Moore, Corey
December 29, 2020
We were treated with respect and never felt pressured. Both salesman and closing representative were very gracious. The only oversight is the cargo liner missing from our vehicle. Contacting salesman to c Both salesman and closing representative were very gracious. The only oversight is the cargo liner missing from our vehicle. Contacting salesman to correct. Thank you. More
by Eric
Employees Worked With
Matthew Moore, Mark Reynolds
December 28, 2020
we had a very positive experience. the salesman Matt Moore was attentive, patient & thorough; spent lots of time with us and he was just great in every way. Even took us up to the Subaru dealer as we ha Moore was attentive, patient & thorough; spent lots of time with us and he was just great in every way. Even took us up to the Subaru dealer as we had not decided on a vehicle at all at that point. At first visit, the manager also greeted us and checked that there was nothing else we needed and we also got a followup email offering additional help if needed. More
by ruby
Employees Worked With
Matt Moore
December 28, 2020
very knowledgeable about the vehicle and accessories. Kept in touch and worked to locate the vehicle we desired. I would recommend working with them again. Kept in touch and worked to locate the vehicle we desired. I would recommend working with them again. More
by tomkulis
Employees Worked With
Ryan Wildman,Darren Viars
December 28, 2020
Was looking to get my wife anew car for Christmas. My experience started on Shelor Motor Mile website where I was able to view all cars in inventory, schedule a test drive and do my financing. it was ver experience started on Shelor Motor Mile website where I was able to view all cars in inventory, schedule a test drive and do my financing. it was very easy. More
by Jon
Employees Worked With
Jennifer. Joshua
