Shelor Toyota

Consistently good service! We maintenance our Toyotas at Shelor for years now and have received consistently good and reliable services without being constantly sold to. Thank y We maintenance our Toyotas at Shelor for years now and have received consistently good and reliable services without being constantly sold to. Thank you, Shelor. More

battery problem I had an issue with my 2015 Avalon recently, the battery appeared dead, so I called Shelor. No one could take my call, but they called back within the I had an issue with my 2015 Avalon recently, the battery appeared dead, so I called Shelor. No one could take my call, but they called back within the hour. They suggested jumping the car, which was a hassle, but I did. I kept the motor running, then drove to Shelor. The customer service woman started telling me all the potential charges I might have to incur, which irritated me, as I think a 2 year old Avalon shouldn't have a dead battery already. Another agent intervened and said just leave the car, and they would look at what the problem is, which is what I wanted before deciding who had to pay for what. They called back later, said the battery core was dead, it was replaced at no charge, and they even appeared to have washed the car. So, the end result was very satisfactory. Usually the service reps at Shelor's are very friendly and professional, which is why I go there, and buy Toyota's. I am glad this visit had a good outcome, wasn't my fault my car did not have a decent battery in it. More

Superb service!! I had several things to be done on my Prius ... new tires, GPS upgrade, rear struts, oil change so a full day of work. Got a shuttle to and from shopp I had several things to be done on my Prius ... new tires, GPS upgrade, rear struts, oil change so a full day of work. Got a shuttle to and from shopping mall. Prices way below the competition and worth the drive from Roanoke for the excellent customer service, before and during my visit. You have earned our business going forward. Thanks More

Great Service!! All I had to do is drop of my 4-runner and the work it needed was taken care of. Pick up was just a easy! All I had to do is drop of my 4-runner and the work it needed was taken care of. Pick up was just a easy! More

Toyota From the sales team to the finance department was very nice, honest, and helped me out a tremendous amount. They never pressured me into the purchase From the sales team to the finance department was very nice, honest, and helped me out a tremendous amount. They never pressured me into the purchase of the vehicle, after looking online and the vehicle was not the same as the truck that I saw online. They took the time and brought out the truck that I liked. They wanted me to have a good experince and it went over well! More

Knowledgeable Friendly Staff Amazing experience with a class act staff!! Very professional and easy to work with. Would not work with any other dealer than Shelor Motor Mile. Amazing experience with a class act staff!! Very professional and easy to work with. Would not work with any other dealer than Shelor Motor Mile. More

good, Was a good experience. Brought car in for a muffler recall, oil changes and state inspection. Service people dealt with was very pleasant. Only negati Was a good experience. Brought car in for a muffler recall, oil changes and state inspection. Service people dealt with was very pleasant. Only negative thing, tech forgot to latch my hood all the way but wasn't notice because I picked the car up at night. I brought to Brad's attention and he said he would let tech know. More

inspection and oil change I came on day off for inspection and oil change along with a lot of other people,but service was completed in less than time stated.I did have one sma I came on day off for inspection and oil change along with a lot of other people,but service was completed in less than time stated.I did have one small complaint that not given multipoint oil change like in past.The last time in I was told air filter would need to be replaced next time and a note attached to my file. I had service completed but had to turn around and come back due to noise in heater fan.My car needed air filter replaced and was told I would be placed back in line for wait for replacement. Another older man approached and said my car would be placed next and reason filter not replaced was due to getting basic oil change.I did not know nor was I asked about different oil changes,and assumed I would get what I always get and that note supposedly attached on file would be read.Anyway problem resolved and I now know there are different oil changes,and appreciate not having to wait all over again. More

Perfection I came in to the dealership with an exact car in mind I wished to purchase. As expected, there was not an exact version of this car on the lot. So, af I came in to the dealership with an exact car in mind I wished to purchase. As expected, there was not an exact version of this car on the lot. So, after some discussion as to what features were required, they worked with me to locate and secure the only car that matched on the east cost, and had it delivered in 2 days! During this time, I was able to test a very similar model, and they gave me an excellent deal on my trade in to boot! As a recent VT grad, they also have excellent financing available! Now I have the car of my dreams at a price that cannot be beat! More

Dedrick Taylor is an awesome salesman. I went to Shelor's to purchase a 2018 Toyota RAV4. Numerous people recommended Dedrick Taylor to me. I went in, knew what I wanted and Dedrick found I went to Shelor's to purchase a 2018 Toyota RAV4. Numerous people recommended Dedrick Taylor to me. I went in, knew what I wanted and Dedrick found the vehicle for me. When delivered, he explained all the options. He was very patient and professional. I would highly recommend Dedrick Taylor. The Shelor team handled all the paperwork in a timely and efficient manner. All other employees that I encountered at Shelor's were very outgoing, friendly, and professional. More