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Shelor Toyota

Christiansburg, VA

4.8
2,018 Reviews
Call Dealership (540) 381-8417
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2230 Roanoke St

Christiansburg, VA

24073

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2,018 Reviews of Shelor Toyota

December 13, 2023

The service was fine but you shouldn’t close from 12 to 1 for lunch. That is a real inconvenience for the customer. I was there for over 4 hours just for a state inspection. That’s not putting the customer f More

by eddietucker07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Dec 13, 2023 -

eddietucker07 responded

Also, the first technician that waited on me was very cordial and polite. However, the second technician that checked me out when my car was ready showed me the paperwork and said sign here and then sign here and that will be $283.62. He didn’t go over the charges and did not ask if I had any questions. When paying with a discover card I didn’t even get a receipt, but only received one after walking away about 5 feet and then turning around and requesting one.

Dec 13, 2023 -

eddietucker07 responded

I guess my main beef would be the closing from 12 to 1. It’s too bad you can’t somehow stagger the lunches so there would always be workers on duty.

Dec 15, 2023 -

Shelor Toyota responded

We're sorry to learn about the inconvenience you experienced during your recent visit. We understand that waiting longer than expected can be frustrating. Your feedback is valuable and we'll certainly consider this as we aim to improve our services. If there's anything else you'd like to discuss, please don't hesitate to reach out directly. Thank you, Customer Relations – cr@shelor.com

December 12, 2023

Very professional and efficient. The staff was very knowledgeable and made sure all my questions were answered. More

by Jgschold
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Harris
Report | Print
Dec 12, 2023 -

Shelor Toyota responded

We're glad to know our team at Shelor Toyota was able to provide you with a professional and efficient buying experience. Thanks for sharing your feedback, we hope you enjoy your new vehicle!

December 10, 2023

Very helpful and not pushy. Tried to get me the best financing options possible. Great explanation of the new vehicle operation. More

by Packster
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Crilley
Report | Print
Dec 11, 2023 -

Shelor Toyota responded

We're delighted to know you found our team at Shelor Toyota helpful and informative. It's important for us that our customers understand their financing options as well as the features of their new vehicle. Thanks for your positive feedback! Enjoy the new ride!

December 05, 2023

The labor charge of 140 per hour is exorbitant. I will not be back. I shopped for a new car while there but will be trying other options. More

by Ldwyatt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not temember
Report | Print
Dec 05, 2023 -

Shelor Toyota responded

Thank you for the 4-star review and your feedback. We frequently check our prices compared to other dealers and repair facilities in our area to stay competitive and we try to keep our prices as low as possible. We hope that you will consider us when you decide to purchase another vehicle. Please don't hesitate to reach out to Customer Relations at cr@shelor.com if you have any further suggestions or questions. Thank you.

December 03, 2023

Jonathan Leary treated us like family. Very professional and he deserves a raise. Would highly recommend him to my family and friends. More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Leary
Report | Print
Dec 04, 2023 -

Shelor Toyota responded

Chris, it's great to know that Jonathan provided you with such a positive experience at Shelor Toyota. We appreciate your recommendation and we'll be sure to pass on your kind words!

November 30, 2023

Facilities are immaculate & staff are very professional . Nice service performed. Little pricey on parts & labor, but job is thorough and conveniently accomplished. More

by Bud Wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin & Corey
Report | Print
Nov 30, 2023 -

Shelor Toyota responded

Bud, we appreciate your feedback on our facilities and staff at Shelor Toyota. We strive to provide top-notch service while keeping things convenient for you. Thanks for choosing us!

November 30, 2023

Always a joy to have my Corolla serviced at Shelor Motor Mile. Comfortable waiting room area. I look forward to owning another Toyota or Lexus. More

by dex8467
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph and Kay at Shelor Toyota
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Dec 01, 2023 -

Shelor Toyota responded

We're delighted to know you enjoy your visits at Shelor Toyota! We strive for comfortable and efficient service experiences. Looking forward to assisting with your next Toyota or Lexus purchase when the time comes!

November 28, 2023

Nikki and the team took great care of my Tundra. I know I can always rely on them for quality care. More

by MyTundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Report | Print
Nov 28, 2023 -

Shelor Toyota responded

Thank you for your confidence in Nikki from Shelor Toyota! We are grateful to have you as a customer, and we look forward to continuing to service your Toyota Tundra!

November 28, 2023

I had a good experience at Shelor Toyota. Everyone was friendly, kind and the service was prompt More

by Alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Report | Print
Nov 29, 2023 -

Shelor Toyota responded

Alice - Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Shelor Toyota!

November 21, 2023

Beverly was great. She even helped me find hidden features on my Camry. Such as the remote start. More

by Phillip
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beverly
Report | Print
Nov 21, 2023 -

Shelor Toyota responded

Phillip, thank you for the review! We appreciate the kind feedback about Beverly and hope to see you again at Shelor Toyota!

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