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Shelor Toyota

Christiansburg, VA

4.8
2,016 Reviews

2230 Roanoke St

Christiansburg, VA

24073

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2,016 Reviews of Shelor Toyota

November 01, 2023

Chris Hansen was very helpful and did his very best to have me taken care of as soon as possible since I didn’t have an appointment. I had my 4 month old with me and he checked on us often to make sure we More

by a.m.
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hansen
Nov 01, 2023 -

Shelor Toyota responded

We're glad to know that Chris was able to assist you promptly and make your visit comfortable, especially with a little one in tow! We appreciate the feedback and hope to work with you again down the road. Until then!

November 01, 2023

The whole Shelor team was great! A wonderful buying experience. Will definitely be a repeat customer. More

by Jameslewis434
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Wilson Morris Miller
Nov 02, 2023 -

Shelor Toyota responded

We're so glad to know you had a wonderful buying experience with us at Shelor Toyota! We appreciate your support and look forward to serving you again in the future. Safe travels until then!

October 31, 2023

Overall experience was excellent. Brian Kent was awesome to deal with. Very knowledgeable about the car and treated us respectfully. More

by kenmills
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Kent
Nov 01, 2023 -

Shelor Toyota responded

We're glad to know your experience with Brian and our team at Shelor Toyota was excellent! We pride ourselves on providing knowledgeable and respectful service. Thanks for the positive feedback!

October 29, 2023

With these new cars becoming so technical dealerships need more people who can fix the technical issues. More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin, Ryan
Oct 30, 2023 -

Shelor Toyota responded

Randy, we appreciate your feedback. We're always working to improve our technical expertise at Shelor Toyota and ensure that each customer's needs are met. Thanks for sharing your thoughts!

October 29, 2023

I highly recommend anyone who is in the market for a new Toyota vehicle to visit Shelor Toyota and ask for Matthew Grant. He was my salesperson and I really liked working with him because he’s no-nonsense More

by Mthode524
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Grant
Oct 30, 2023 -

Shelor Toyota responded

We're glad to know that your car-buying experience with Matthew and our team at Shelor Toyota stood out from the rest! Thanks for sharing your kind words with us - it was a pleasure doing business with you. Enjoy the ride in your new Toyota!

October 28, 2023

Simple inspection 1 year old car with appointment took over 1 1/2 hours! Why make an appointment? More

by robbrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Oct 30, 2023 -

Shelor Toyota responded

We are very sorry if it took longer than expected to complete our services. Your feedback is appreciated in our efforts to improve our timeliness. Thank you for your patience and if there is anything else you would like to share, please reach out. -Customer Relations – cr@shelor.com

October 28, 2023

Our salesperson, Beverley M. was very helpful in helping find the RAV4 that we wanted and notifying us when it arrived there. She went over everything with us. She went above and More

by paint3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beverley M.
Oct 30, 2023 -

Shelor Toyota responded

We're glad to know that Beverley was able to assist you in finding the perfect RAV4 at Shelor Toyota. It's great hearing how she went above and beyond for your satisfaction! Thanks for sharing this with us.

October 26, 2023

They are great to buy from and I just had my 10,000 service and a state inspection done on my Tacoma. Dustin made the experience painless. There was a bit of an issue with the way another dealer did th More

by dickens500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Oct 26, 2023 -

Shelor Toyota responded

We're glad to know that Dustin made your service experience a smooth one at Shelor Toyota! We appreciate you making the drive for us and are here to ensure any future services go just as smoothly. Thanks for choosing us!

October 26, 2023

The service department is the best bar none. The staff is very helpful and polite More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Armbrister
Oct 26, 2023 -

Shelor Toyota responded

Dean, we appreciate your kind words and praises about our service team here at Shelor Toyota! Thank you for your positive feedback!

October 25, 2023

My representative Stephen Wayne went above and beyond to help me find what I was looking for. Walked me through all the steps, buying a car is already hard enough however he made it an easy experience. More

by osamanagi17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Wayne
Oct 25, 2023 -

Shelor Toyota responded

We're so glad to know that Stephen was able to guide you through the car-buying process at Shelor Toyota, making it an easy experience. Thanks for sharing your positive feedback, and enjoy the ride!

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