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Shelor Toyota

Christiansburg, VA

4.8
2,042 Reviews

2230 Roanoke St

Christiansburg, VA

24073

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2,042 Reviews of Shelor Toyota

July 08, 2022

Ben Vance was amazing. He knew exactly what we wanted and found it! Highly recommend Ben and Shelor! More

by Annrierson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Vance and Heather
Jul 11, 2022 -

Shelor Toyota responded

Your review is what we love to see! We're thrilled Ben delivered attentive service that accommodated your needs. All of us at Shelor Toyota are grateful to have earned your confidence, thank you!

July 07, 2022

I was at the shop around 6/27. Dustin was the person I,dealt with and he was great. The waiting area is always clean and comfy. Love Shelor. More

by ShaMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Jul 07, 2022 -

Shelor Toyota responded

Dustin and the team are always happy to help you out! Thank you for your wonderful review and we will see you next time!

July 07, 2022

Fast, friendly, efficient service. Glad to get an oil change, tires rotated, new key fob battery, and state inspection- all in one visit. More

by KMF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy
Jul 08, 2022 -

Shelor Toyota responded

Thanks for your review! We're delighted we could welcome you with timely, quality assistance that efficiently accommodated all your service needs. Many safe and happy miles from the Shelor Toyota team!

July 07, 2022

They were really nice and super helpful. They have a better selection than any car lot I have ever been to and if they don't have it they will go out of their way to try to get it. More

by sam91082
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Moore
Jul 08, 2022 -

Shelor Toyota responded

Thank you for the review. We're glad to hear that our team was helpful and had a great selection. See you next time here at Shelor Toyota!

July 07, 2022

From the moment I walked in until the moment I left with my vehicle they were courteous, kind, knowledgeable, and efficient. I appreciate Tammy Niles helping me today. More

by kmungo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Niles
Jul 08, 2022 -

Shelor Toyota responded

Thank you for your glowing review! We're delighted Tammy and the rest of the team welcomed you with friendly, professional assistance throughout the process. We hope to work with you again at Shelor Toyota!

July 06, 2022

Great dealership and service but this time we are dissatisfied as they waited one hour after our appointment time to start the service which was only oil change and it took them 45 minutes to finish More

by jcraja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jul 07, 2022 -

Shelor Toyota responded

We are sorry to hear your appointment went longer than anticipated. This is not the communicative and efficient service we pride ourselves on, and we will be sure to address this with our team. We appreciate your feedback, and if there is anything else you would like to discuss regarding your visit, please feel free to reach out to us. Thank you, Customer Relations – cr@shelor.com

More
July 02, 2022

I received excellent customer service (from Tammy Niles in the Toyota Service Department) when I took my husband's truck for some recalls. When I returned the loaner vehicle, I didn't realize that they cl More

by marthab83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Niles, Eric ?, John Nixon
Jul 02, 2022 -

marthab83 responded

marthab83 I received excellent customer service (from Tammy Niles in the Toyota Service Department) when I took my husband's truck for some recalls. When I returned the loaner vehicle, I didn't realize that they closed from 12 - 1 for lunch. I got there about 12:03 and they were kind enough to work a few minutes into their lunch break to allow me to return the vehicle and review the work they had done. When I dropped the vehicle off, I asked to speak to the Salesperson, John Nixon, who sold us the vehicle. He asked me how we were doing and remembered that we had also purchased a KIA Sportage from them the same year. He put a note in their system about what was done to the vehicle and that I stopped by. It has been 6 years since we purchased both vehicles and John still makes it a point to treat us special when we stop by. Great job Shelor!

More
Jul 05, 2022 -

Shelor Toyota responded

It is truly amazing to hear this great feedback about Tammy! We're thrilled that you received excellent service, and we appreciate your committed business! It makes us happy to hear these kind words, and we will be sure to pass them along! See you next time here at Shelor Toyota!

July 01, 2022

I have 2 cars serviced at Shelor. I am always impressed with the quick professional service. I highly recommend the service department at Shelor. More

by jcox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Jul 01, 2022 -

Shelor Toyota responded

Thank you for your review! We're delighted our team has consistently delivered excellent, fast service on both of your cars. Shelor Toyota is grateful for your business and honored to have earned your confidence!

July 01, 2022

I live about a half hour from dealership so I don’t always take my truck in for service. When I do, I’m treated super nice!!! Your guys are professional & friendly! More

by Deidrasalem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart
Jul 01, 2022 -

Shelor Toyota responded

Friendly and professional are just the words we hope to see, Deidrasalem! Thanks for your continued business here at Shelor Toyota. See you next time!`

June 30, 2022

Service was easy to schedule with choices given. Dustin was my up front service rep. He was friendly, polite, and exceeded in making me feel welcome and comfortable. The service was completed in les More

by Trishmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Jun 30, 2022 -

Shelor Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Dustin and the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

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