
Shelor Toyota
Christiansburg, VA
Filter Reviews by Keyword
By Type
2,042 Reviews of Shelor Toyota
I was at the shop around 6/27. Dustin was the person I,dealt with and he was great. The waiting area is always clean and comfy. Love Shelor. Dustin was the person I,dealt with and he was great. The waiting area is always clean and comfy. Love Shelor. More
They were really nice and super helpful. They have a better selection than any car lot I have ever been to and if they don't have it they will go out of their way to try to get it. They have a better selection than any car lot I have ever been to and if they don't have it they will go out of their way to try to get it. More
From the moment I walked in until the moment I left with my vehicle they were courteous, kind, knowledgeable, and efficient. I appreciate Tammy Niles helping me today. my vehicle they were courteous, kind, knowledgeable, and efficient. I appreciate Tammy Niles helping me today. More
Great dealership and service but this time we are dissatisfied as they waited one hour after our appointment time to start the service which was only oil change and it took them 45 minutes to finish dissatisfied as they waited one hour after our appointment time to start the service which was only oil change and it took them 45 minutes to finish it. Appointment was for 9;00am, we reached at 8:30am. At 10:00am we had to go and ask about how long we will have to wait. At that point they told us that they just took our car for service. Even though they did state inspection which was last minute added, it shouldn’t take 45 minutes. Overall long wait even after making an appointment, poor communication, and too long to complete simple oil change and state inspection. More
I received excellent customer service (from Tammy Niles in the Toyota Service Department) when I took my husband's truck for some recalls. When I returned the loaner vehicle, I didn't realize that they cl in the Toyota Service Department) when I took my husband's truck for some recalls. When I returned the loaner vehicle, I didn't realize that they closed from 12 - 1 for lunch. I got there about 12:03 and they were kind enough to work a few minutes into their lunch break to allow me to return the vehicle and review the work they had done. When I dropped the vehicle off, I asked to speak to the Salesperson, John Nixon, who sold us the vehicle. He asked me how we were doing and remembered that we had also purchased a KIA Sportage from them the same year. He put a note in their system about what was done to the vehicle and that I stopped by. It has been 6 years since we purchased both vehicles and John still makes it a point to treat us special when we stop by. Great job Shelor! More
I have 2 cars serviced at Shelor. I am always impressed with the quick professional service. I highly recommend the service department at Shelor. I am always impressed with the quick professional service. I highly recommend the service department at Shelor. More
I live about a half hour from dealership so I don’t always take my truck in for service. When I do, I’m treated super nice!!! Your guys are professional & friendly! always take my truck in for service. When I do, I’m treated super nice!!! Your guys are professional & friendly! More
Service was easy to schedule with choices given. Dustin was my up front service rep. He was friendly, polite, and exceeded in making me feel welcome and comfortable. The service was completed in les Dustin was my up front service rep. He was friendly, polite, and exceeded in making me feel welcome and comfortable. The service was completed in less time than expected. Dustin went over all services they preformed and explained well. More