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Shelor Toyota

Christiansburg, VA

4.8
2,086 Reviews
Call Dealership (540) 381-8417
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2230 Roanoke St

Christiansburg, VA

24073

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2,086 Reviews of Shelor Toyota

June 11, 2022

Never honored the detail cleaning and they don’t reset your car after oil changes and tire rotation More

by jahb77.wb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 13, 2022 -

Shelor Toyota responded

We're sorry your car wasn't returned in the condition you anticipated as customer satisfaction is our foremost concern. We will share this feedback internally so we can work to improve our level of service, but please be in touch if you're willing to discuss this. We'd be glad to connect and turn this situation around however we can. Thank you, Customer Relations – cr@shelor.com

June 11, 2022

We (Adam and Helena) were very pleased with help we received from your representative Kwaku during whole process of deciding/choosing what to purchase. More

by adamapilch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kwaku Boa-Amponsem
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Jun 13, 2022 -

Shelor Toyota responded

Adam and Helena, we're delighted to read your great review. We will be sure to pass your kind words along to Kwaku and our team here at Shelor Toyota. Have a wonderful day!

June 10, 2022

Shelor Toyota's service department could be the paradigm for all service organizations. Staff were pleasant, friendly, knowledgeable, and provided fast and satisfactory results. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lancaster (sales), Dustin (service)
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Jun 10, 2022 -

Shelor Toyota responded

Hi Bill, thank you for your business and your wonderful review of Shelor Toyota. We're thrilled to hear that your service experience with our team was so successful. Come back anytime!

June 10, 2022

Efficient and professional car maintenance team. Friendly and courteous staff. None better! Highly recommend these folks. More

by contractor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
did not maintain name
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Jun 10, 2022 -

contractor responded

Correct.

Jun 13, 2022 -

Shelor Toyota responded

Thank you for the excellent review of Shelor Toyota! We're glad to see that the team took excellent care of you. See you again next time!

June 10, 2022

Very clean. Greeted immediately upon entering Service area. Fast and excellent service.Dustin is very professional and friendly. More

by Lady Bichon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Jun 13, 2022 -

Shelor Toyota responded

It makes our day to see that you liked working with the Shelor Toyota team. Thanks for giving Dustin a special shoutout. See you next time.

June 10, 2022

Best dealership service I have ever received. Tammy, the service representative, was extremely knowledgeable, diligent (following up on, and responding to questions that I had asked, and that ver More

by fantiloh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jun 13, 2022 -

Shelor Toyota responded

Thank you for this review! We're glad that Tammy and the team were knowledgeable and helpful. We appreciate your confidence in our team's work. Happy driving and see you next time here at Shelor Toyota!

June 09, 2022

Excellent service and Dustin was great and very helpful and knowledgeable!!! Always a pleasure to deal with Shelors. More

by Seese64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Jun 09, 2022 -

Shelor Toyota responded

Thank you for taking the time to leave us this great review and giving Dustin a shout-out! He'll be so happy to know you appreciated his help. Have a lovely day from all of us at Shelor Toyota.

June 09, 2022

One word describes it all. Everyone I came in contact with I would have to say was GREAT More

by country bumpkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know them by name.
Report | Print
Jun 09, 2022 -

Shelor Toyota responded

Thank you for sharing this review! It makes us so happy to hear that our entire team was simply great!

June 09, 2022

Good quick reliable service. Took the vehicle in a day early for scheduled service and they worked it in the same day I took it in. This has happened on prior occasions. More

by Rjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Jun 10, 2022 -

Shelor Toyota responded

We really appreciate your repeat business and your confidence in our team! Thank you for choosing Shelor Toyota and for sharing your feedback. We look forward to assisting you again down the road!

June 07, 2022

We received a warm greeting from our sakes person. He was ready to help us with any questions about the Toyota we purchased. More

by emily1950
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kwaku Boa-Amponsem
Report | Print
Jun 07, 2022 -

Shelor Toyota responded

We are delighted to read about your positive experience! Thank you for sharing how you enjoyed working with our team here at Shelor Toyota. We hope to work with you again down the road. Enjoy your new vehicle!

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