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Shelor Toyota

Christiansburg, VA

4.8
2,086 Reviews

2230 Roanoke St

Christiansburg, VA

24073

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2,086 Reviews of Shelor Toyota

June 07, 2022

Always great service,Bart did a great job of handling everything.I'd strongly recommend Shelor to anyone More

by Chuckie692
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart
Jun 08, 2022 -

Shelor Toyota responded

It is wonderful to hear that Bart went the extra mile to ensure that everything was taken care of! Thank you for choosing Shelor Toyota and for stopping by to leave a review. Safe travels!

June 06, 2022

Dealer unable to diagnose navigation problem. Charged me to give me the same symptoms I gave them. Said there is no way to diagnose the problem and want to charge me almost $200 to replace the More

by bustedknee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin et al
Jun 06, 2022 -

Shelor Toyota responded

We contacted Toyota Technical Assistance about your vehicle's issue and they said the next step in the process was to replace the navigation card and to recheck the concern. There could certainly be more to the repair. We wanted to let you know up front there was a possibility the vehicle may need more than the navigation card. At this time you declined the repair. If we can do anything else to assist you, please let us know. Customer Relations – cr@shelor.com

June 04, 2022

Always professional and gives great service. Employees are especially courteous and respectful. It is a pleasure to deal with them. More

by ntw44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Jun 06, 2022 -

Shelor Toyota responded

Thank you for your review! We're glad that the Shelor Toyota team has consistently provided outstanding service. We're grateful to work with valued customers like you!

June 04, 2022

Great experience with Matthew and staff at Shelor Toyota! Yesterday afternoon I found a 2022 4Runner that they had available, and are incredibly difficult to find. After speaking with Matthew he was able to More

by wallsjm1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
Jun 06, 2022 -

Shelor Toyota responded

Congratulations on your new 2022 Toyota 4Runner! It is great to hear that Matthew and the team took such great care of you and made sure everything was taken care of. Thank you for trusting Shelor Toyota with your business!

June 03, 2022

I was very pleased with my service from Bart. Thank you for applying my coupon. More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart
Jun 03, 2022 -

Shelor Toyota responded

Barbara, thank you for the great review! We are so glad to hear that you had a successful service experience working with Bart. Drive safely, and we hope to see you back at Shelor Toyota!

June 03, 2022

Always excellent service and friendly and expert staff. I have had several several service appointments for my Toyotas and each experience has been top notch. I have purchased vehicles too and those experi More

by liz.symionow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service team
Jun 03, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had such successful experiences working with the Shelor Toyota team. Drive safely, and we hope to see you back!

June 03, 2022

Shelor handles all of our family's automotive needs, from purchasing, to leasing, to service. We won't even consider another dealer. You won't find a better experience elsewhere!! They truly provide World More

by illflywy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Harris
Jun 06, 2022 -

Shelor Toyota responded

We are so grateful to you and your family for your continued business! Thank you for choosing Shelor Toyota and for sharing your kind words about Corey and our team. We look forward to welcoming you back next time!

June 02, 2022

The Toyota dealership is top notch! ! I have had my vehicle serviced at this facility for the last 12 years. The mechanics and service advisor has kept me up to date when services are du More

by jesserthompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric and Bobby
Jun 03, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

June 02, 2022

Service and communication has always been very professional and courteous. They keep me informed and I trust their advice. More

by lylah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric and Dustin
Jun 03, 2022 -

Shelor Toyota responded

Thank you for putting your trust in our team here at Shelor Toyota! We appreciate your business and we hope to welcome you back for all your future service needs. Drive safely!

June 02, 2022

Steven Lancaster definitely went over and above to give us the best service and experience, spending extra time showing us the computer technology on our new Tundra. Steven kept us posted all the months th More

by woodhouse64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lancaster
Jun 02, 2022 -

Shelor Toyota responded

Thank you for the five-star review for Shelor Toyota, and congratulations on your new Toyota Tundra! We are thrilled that Steven ensured you received top-notch customer service and understood all the wonderful new features in your truck. Enjoy it, and we'll see you next time!

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