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Shelor Toyota

Christiansburg, VA

4.8
2,012 Reviews

2230 Roanoke St

Christiansburg, VA

24073

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2,012 Reviews of Shelor Toyota

March 15, 2022

We bought the Toyota RAV4 believing that we had a three-year 36,000 mile warranty but it seems like we only got a two-year 24,000 mile warranty so we are a little disappointed in that… More

by bighunter264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Niles
Mar 18, 2022 -

Shelor Toyota responded

Hi, thanks for leaving some feedback. We wanted to clear some things up. The 2yr 24000 mile is the Toyota Care, which is your maintenance. The warranty from Toyota is 3yr/36000 miles new car warranty and 5yr/60000 miles of limited powertrain warranty. If you have further questions, you are more than welcome to give me a call @ 540-260-0240 or email @cgrubb@shelor.com. Thanks.

March 14, 2022

Beverley sets the standard for customer service. She made the buying experience hassle free and exciting instead of dreadful. As we were approaching closing time she stayed late to give us the full More

by c.hendrick1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverley Messick
Mar 15, 2022 -

Shelor Toyota responded

Thank you for taking the time to share this feedback! We are very proud to have Beverley on our team and happy to hear that she went above and beyond to assist with your purchase. We will be sure to pass on the kind feedback to her. Drive safely in your new vehicle, and enjoy it! We hope to see you again at Shelor Toyota!

March 14, 2022

The service rep was extremely helpful in letting me know what maintenance needed completed and the time it would take. I will definitely be using the toyota service center for all future maintenance. More

by lchankins12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Mar 14, 2022 -

Shelor Toyota responded

It's wonderful to hear we've earned your business with our informative and efficient service! We're always happy to make sure our guests are updated throughout the service process, and it's great to hear that made your visit so positive. The entire Shelor Toyota team thanks you for your business, and we look forward to your next stop by!

March 13, 2022

There have been some changes at the Shelor Toyota Service Department in recent months. This was my first time to work with Dustin Moore. He was very courteous and friendly and although the service took a b More

by RAB59BCBVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Moore, Eric Tignor
Mar 14, 2022 -

Shelor Toyota responded

We are so grateful for your longtime support and delighted to hear that you enjoyed working with Dustin at your recent visit. Thank you for taking time to share kind words about him and Eric! Safe travels and we look forward to assisting you next time at Shelor Toyota.

March 13, 2022

Salesman was very knowledgeable about all vehicles I looked at and about Toyota itself great customer service More

by Jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew
Mar 13, 2022 -

Shelor Toyota responded

Thank you for the great review, Jay! We appreciate your trust in us to make your visit a great experience.

March 12, 2022

Very easy to work. Joe explained everything and was a pleasure to work with. Highly recommend More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
Mar 12, 2022 -

Shelor Toyota responded

Ed, the pleasure was all ours! Thank you for taking a moment to highlight the excellent service you received from Joe and the Shelor Toyota team, and we wish you safe travels until we see you next!

March 12, 2022

Our sales rep Beverly is top notch! She put in a lot of effort to get us the newly designed 2022 Tundra we wanted. We are totally pleased. More

by cwhoughton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Messick
Mar 13, 2022 -

Shelor Toyota responded

It will make Beverly's day to hear that her dedication to making the purchase of your 2022 Toyota Tundra a success meant so much to you! Thank you for taking the time to share how satisfied you are with your Shelor Toyota experience and congratulations on your new Tundra!

March 11, 2022

Efficient, courteous and friendly! I am always pleased with my experience with your service department. You keep my Highlander running like a top! 5 STARS all the way!! 👌👍 More

by davedutton2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone 👌
Mar 13, 2022 -

Shelor Toyota responded

Dave, it's our pleasure to keep your Toyota Highlander safely on the road! It means so much to us that you know you can rely on our team for swift and straightforward service with a smile, and the whole Shelor Toyota team hopes you'll continue to rely on us for many miles to come!

March 11, 2022

They done a great job taking care of me. Dustin was very polite and got the job done quick. He gave me a free wash which I thought was very nice of him. Great all around service. Love this p More

by beckysexton2221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Mar 11, 2022 -

Shelor Toyota responded

We're glad Dustin and the rest of the Shelor Toyota team took such great care of you and your truck, Becky! Thank you for the excellent feedback and kind words - we look forward to serving you again next time! Safe travels!

March 10, 2022

Great experience fast and easy to work with. Very happy with my purchase. Would recommend this dealership. More

by Swhampton77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Carson
Mar 10, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

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