Sherman Dodge Chrysler Jeep RAM

Unethical sales tactics, horrible customer service Salesman told me two less expensive models that I wanted were no longer available (I called a few days later to confirm and was told they WERE availab Salesman told me two less expensive models that I wanted were no longer available (I called a few days later to confirm and was told they WERE available). I was then charged $1100 for a "used car inspection fee" (I went online and found out this fee typically ranges from $100-$200). Salesman told me tires on the car were new (they were original tires with 42,000 miles on them). Finance guy slipped in a $3300 "maintenance contract" while we were signing all the paperwork. I found it a few days later while going over the contracts to try to recover the excess "used car inspection fee". When I called to complain about these two fees I was directed back to the new finance guy (the one I dealt with a few days earlier was no longer with the company. I suspect I was not the first person he did this to but they did not admit to it, nor offer an apology for the obviously unethical tactic). They removed the maintenance contract but did not refund any of the excess "inspection fee" saying they charge all customers this same $1100 fee. When I called to speak to the general manager about the shady sales practices, both calls went unreturned. When I drove off the lot with the vehicle, there was less than 1/8 of a tank of gas. I assumed they would have filled the car up. More

All perfext Super service Krzystof was a perfect guy for pre ownd vehicle so just ask fornhim next time if you need good service thank you Krzystf Super service Krzystof was a perfect guy for pre ownd vehicle so just ask fornhim next time if you need good service thank you Krzystf More

Friendly and knowledgeable Chris helped us with our purchase today of our new promaster van. He was very knowledgeable and was able to tell us all the features it had to offer. Chris helped us with our purchase today of our new promaster van. He was very knowledgeable and was able to tell us all the features it had to offer. He worked diligently to get us the best price and while we waited for finances he brought us pizza and water. I would recommend Chris to anyone looking for an honest salesman. More

Excellent service Chris and Alex always make my experience excellent. Theirare aways willing to go the extra mile for me with my service .on all my cars . Chris and Alex always make my experience excellent. Theirare aways willing to go the extra mile for me with my service .on all my cars . More

I got the car I wanted I got the car that I was looking for, at a reasonable price. I had to haggle it down a little, which is what people do, at almost any car dealership. I got the car that I was looking for, at a reasonable price. I had to haggle it down a little, which is what people do, at almost any car dealership. They agreed to my terms and final offer. Tima and Humza who helped me were nice people and helpful. More

Good ,nice guys Have everything i want,the nice ,favor car ,good price and good % finance too,recommended for new costumers,you can also have the best deal too. Have everything i want,the nice ,favor car ,good price and good % finance too,recommended for new costumers,you can also have the best deal too. More

working with the customers Came to a deal faster than ever had done before pros all the way till we close the even me being a pain I will recommend Sherman dodge to everyone I k Came to a deal faster than ever had done before pros all the way till we close the even me being a pain I will recommend Sherman dodge to everyone I know made my 1st time a molar a pleasure thanks a lot More

Prompt and courteous service notably by Chris Gahneim. This service agent makes my experience seamless and stress free .he makes sure to check any issues that would impair my veh notably by Chris Gahneim. This service agent makes my experience seamless and stress free .he makes sure to check any issues that would impair my vehicle apart from the issue that brought me in. Following up his one of his best professional strengths. More

Awesome salesman! Abe is AWESOME too! Awesomeness! Great customer service! Helped me get my new Promaster! Thanks Sherman Dodge...will be back again! make sure you talk to Fawaz for your n Awesomeness! Great customer service! Helped me get my new Promaster! Thanks Sherman Dodge...will be back again! make sure you talk to Fawaz for your next vehicle!!!!!! More

Oil change and recall inspection I like not having to wait to get checked in Service time was reasonable approximation 2 hrs. No complaints from me could use better seating and ma I like not having to wait to get checked in Service time was reasonable approximation 2 hrs. No complaints from me could use better seating and maybe some cookies or something to go with the coffee. More