Sherman Dodge Chrysler Jeep RAM

Great Experience Had oil and inspection, and it only took about 45 minutes. Service was excellent and was able to get work done in the waiting area, which was very he Had oil and inspection, and it only took about 45 minutes. Service was excellent and was able to get work done in the waiting area, which was very helpful. More

Time expectations The service visit was fine, it was till it would take hour and half - it took close to FOUR hours. Be honest to the customer. I would have left an The service visit was fine, it was till it would take hour and half - it took close to FOUR hours. Be honest to the customer. I would have left and come back. More

Complaint Terrible customer service worst I have EVER experienced with any business. I would like to make a formal complaint against two staff member. Robbie an Terrible customer service worst I have EVER experienced with any business. I would like to make a formal complaint against two staff member. Robbie and Chris More

Worst experience Went in for routine service work. I did not get a call when my car was finished so I called myself and the service was completed 2hrs before I called. Went in for routine service work. I did not get a call when my car was finished so I called myself and the service was completed 2hrs before I called. When I went to pick up my car, the paperwork was missing. It was “laying on a desk” per the cashier. The tag number did not match my car so another persons car was almost given to me. Apparently that was funny to the Director sitting behind the desk. She did nothing to resolve the situation and contradicted herself saying the car was inside when it was outside the whole time. If the tag did not match my car, how can I verify the work was actually done? Poor customer service on her end. It wasn’t until Tom, the manager tried to resolve the situation and offered to come in on his day off to check the cameras. I received a call today and all I can do is trust by his word that he saw the work was completed. Very disappointed in the overall experience at this location. Would rather take the extra time to drive to the Glen where I can feel comfortable that my car is in good hands. I still want to Thank Tom for his follow up. I hope this location gets better due to its convenience for me. More

Service Mr Leslaw helped me with ‘weird’ noises my Jeep was making. He took great care of me and the car. I took a while, but I went there without appointment Mr Leslaw helped me with ‘weird’ noises my Jeep was making. He took great care of me and the car. I took a while, but I went there without appointment. More

Service Great experience and very helpful. Coffee was fresh, very fast service, checkout was smooth, even the car porter was a nice man that made sure I staye Great experience and very helpful. Coffee was fresh, very fast service, checkout was smooth, even the car porter was a nice man that made sure I stayed inside while he pulled up my car in the snow. Thanks Andrew More

Not fixed Your told one thing then everything changes once the process starts. I came multiple time for the same problem because it was not fixed. The last time Your told one thing then everything changes once the process starts. I came multiple time for the same problem because it was not fixed. The last time I brought my car in for service my old car was never fixed so after 7 hours I left with a different car. Hopefully I have no problems with this car. More

Disappointed On December 27, 2018, my husband and I traded 2 of our cars with this dealership (Mitsubishi Outlander and Lancer) and purchased a brand new 2019 Chry On December 27, 2018, my husband and I traded 2 of our cars with this dealership (Mitsubishi Outlander and Lancer) and purchased a brand new 2019 Chrysler Pacifica. I have never been so disappointed with a service from a dealership before. This is by far the worst! As first time Chrysler buyers and being our first time with this dealership, they have made a very bad impression with us already. The first experience was when their team made a mistake on our loan documents. Then something went wrong with the vehicle (engine/emissions warning light was on) and I called the dealership regarding this matter. The service center told us to drop the car off and I did. Come to find out after 7 hours that they could not fix the car because they did not have the parts. We had to wait for 2 weeks to get the parts in. So, I dropped the vehicle in again, to note that I had to go out of my way and missing hours from work to do this, just to be disappointed again because they said they have to call Chrysler and wait for their response. We had to wait for 3 days for it so we got the car again. Last week was the breaking point for me. I had to drop our van again, hoping that this is the last time! I do not understand how a dealership like this can not provide a loaner car or yet have a service vehicle available to drop their customers off at a reasonable location while their vehicle is being serviced! They have seemed to have made every excuse to not accommodate my needs, saying that no loaner vehicle was available, and no one was available to drop me off to my job! When I called after 6 hours they said that the car was not done yet and they are not sure if I can get it that day or after a day. I told them I will file a formal complaint. Then after 2 hours they said I can get my vehicle and it’s done. So I am thinking, what if I didn’t react that way? Maybe it will take another day for them to finish it. You best believe after this experience I will not be purchasing another vehicle from your dealership and definitely not referring anyone. They could not even care to think how much of a hassle it is for us to do this. I work full time and have 2 young kids at home, my husband works full time as well overnight! I have had to drop the vehicle 3 times to this dealership and have had to take lyft/uber to get to work and back home without any offer to reimbursement me. Then my husband has to get up from his sleep so he can drive my mother in laws car to the dealership so we can pick up the vehicle. I was very much disappointed. More

Quick and easy Everything was quick and painless we were in and out as quick as possible. I would buy from here again. Chris from service deserves a huge gold star h Everything was quick and painless we were in and out as quick as possible. I would buy from here again. Chris from service deserves a huge gold star he was a big part of the sale More