Sherman Dodge Chrysler Jeep RAM

The encounter I had with the Sherman Dodge dealership is one of the worse experience I had in my life. Starting from the manager to the self identified owner of this dealership, these people have no clue of one of the worse experience I had in my life. Starting from the manager to the self identified owner of this dealership, these people have no clue of what fair business practices are or how to treat customers with dignity and respect. On July 18, 2023, I towed my vehicle, 2022 Jeep Compass, to the Sherman Dodge dealership for a diagnosis related to identifying the reason why the vehicle would not start and fix the issue. On July 19, I went to the dealership and I was told that the mechanic was not able to identify what the problem with the vehicle was and that I had to tow the vehicle to another shop but not before paying $639.92. When I asked the manager why I should pay $639.92 if the problem to my car was never found and they were not able to give a diagnose or fix my car, the response that I received was that: “even if we can’t find or fix the problem we tried and because of that you have to pay the amount of $639.92 or you will not have the car back.” The dealership at the moment is unlawfully holding my property and refuses to return it and I am talking legal measures to get back my property. I highly recommend you to find another dealership if you have any issues with your vehicle in order to avoid the possibility of being treated inhumanely, humiliated, and talking advantage of. More

The worst. They treat everyone like themselves. Poorly educated morons. I would bet not 1 graduated from high school.. Leased 2 cars from these clowns. That wil They treat everyone like themselves. Poorly educated morons. I would bet not 1 graduated from high school.. Leased 2 cars from these clowns. That will be the last time. More

made an appointment at 7am and due to there paperwork shuffel (got mixed up) not even on a lift until 11 am. This is the third time in for the same problem codes. HOW MUCH TIME AND MONEY THEY CHARGE AND shuffel (got mixed up) not even on a lift until 11 am. This is the third time in for the same problem codes. HOW MUCH TIME AND MONEY THEY CHARGE AND STILL CANT GET IT RIGHT. DONT TAKE YOUR VEHICLE HERE UNLESS YOU WANT TO WASTE TIME AND MONEY. More

We have used Sherman Dodge for years! They are so quick and friendly and just great to deal with. Our sales rep Michael Mitchell was great, very friendly, helpful and experienced. Highly They are so quick and friendly and just great to deal with. Our sales rep Michael Mitchell was great, very friendly, helpful and experienced. Highly recommend this dealer if you want a no BS experience. More

made an appointment with their service department 1 week in advance, took the day off of work, called the day before the appointment to confirm and they had no record of it. unprofessional. stay away. the j in advance, took the day off of work, called the day before the appointment to confirm and they had no record of it. unprofessional. stay away. the joke was on me. More

I can't say enough about Sherman Dodge and more importantly my sales person Armando Bulnes. I have purchased several vehicles from Sherman and I always trust Armando with my business - he's honest, importantly my sales person Armando Bulnes. I have purchased several vehicles from Sherman and I always trust Armando with my business - he's honest, beyond knowledgeable and honestly cares about what he's selling you. If I could give him 10 stars I would - Sherman Dodge you need more people like Armando - please don't ever lose him!!! More

Mislead. Invalid information, was told to come in and we were approved, after driving 2 hours to the dealership…just to be told they were unsure of the situat Invalid information, was told to come in and we were approved, after driving 2 hours to the dealership…just to be told they were unsure of the situation. Alexa, and Addison made this a worse situation than it was before I came. 10/10 wouldn’t recommend. More

Darius’s Witek is very knowledgeable and a good communicator ~ Made me drive a Mercedes. YAY ~Thank you~ communicator ~ Made me drive a Mercedes. YAY ~Thank you~ More

I’d love to share the most terrible experience we had at Sherman Dodge today. I will not name the sales person as he was not the reason for the terrible experience. It was the management behind him. When we Sherman Dodge today. I will not name the sales person as he was not the reason for the terrible experience. It was the management behind him. When we arrived to see the SRT our sales person took the keys to the trade in that was paid off mind you. Showed us the vehicle in the showroom then I asked to be introduced to manager who was Reggie because we requested once the dealership ran the credit we discuss what banks would be our best option because we did not want the credit to take a big hit. After I met Reggie and started to explain our request he proceeded to cut me off and give me the exact plan of action I was going to ask him for. Great! Right? Nope! We sit and wait.. the sales person comes back to ask for a co signer and could not provide a exact reason why. Which already told me they ran the deal with banks because they realized their profit on this vehicle may have not been as high as they wanted. Before he came back asking for a co-signer he actually stepped away because I asked what our out the door number would be with trade in and money down, which we never got the out the door by the way. The sales person goes back to the sales tower to get an exactly reason why they want a cosigner. Then a different manager comes me and tells me “still waiting to hear back from the banks but..” then goes to explain reasons why a co signer could help. When I asked what banks they were waiting on he said you know like Chase, Bank of America.. I asked what information he needed from the banks.. he said an approval. So I explain that we were lied to because that implies Reggie ran the credit with banks and at this point we had already received 5 notifications that the credit was hit. This manager proceeds to stutter as I caught them in their lie then says he’ll have to confirm what Reggie actually did. We’ll neither manager came to speak with us after that because they knew they couldn’t lie anymore. Didn’t even have the decency to say bye as we walked out or a simple I’m sorry it was heads down at this key board when I looked their way. So many people told me Sherman will screw you over, I tried to give them the benefit of the doubt. And everyone who said this dealership is not for the customer was correct. This place is a xxxx joke and simply a waste of anyones time. Let me tell you I would of rather waste my own time being my own cashier at Walmart. We left and are still getting notifications about banks pulling our credit. More

If you want to take your car back Three times for the same problem then I highly recommend them, other wise do not use Sherman Dodge! same problem then I highly recommend them, other wise do not use Sherman Dodge! More