Sherman Dodge Chrysler Jeep RAM

Extremely lacking in customer service My husband and I recently moved to Chicago and needed an oil change in our Jeep Grand Cherokee. We had also been losing air in one of the tires, so w My husband and I recently moved to Chicago and needed an oil change in our Jeep Grand Cherokee. We had also been losing air in one of the tires, so wanted them to check that tire as well. We arrived at the service center on time. The service agent tried to pressure us into a number of different preventative services, system flushes and filter replacements without even looking at the vehicle to see what was needed. I told him that neither my husband nor I are currently working because of Covid 19 and would just like the oil change and tire looked at today. We would consider the additional services when we were back working again. After 30 minutes of arguing, we finally agreed to have two filters replaced (I was never told if the filters even needed replacement after inspection). After 2 1/2 hours, the vehicle was finally finished. We had to walk to the cashier to pay for our services - got lost twice along the way and had to ask different workers for directions. We were handed the keys and told our vehicle was "out front" when we were ready. We walked out the door we came in earlier that day and searched for about 10 minutes for our car. I finally had to push the panic button on my key fob to find our car. It was parked clear out in the dealership, 4 rows back. We would have NEVER found it without the panic button. My brother is a service technician in a Jeep dealership in another state, so I have always taken extremely good care of my vehicles. I have never been treated so rudely and pressured into having "preventative" services on my vehicle before - especially before anyone even looked at the status of the vehicle! More

Friendly and relaxed buying experience. Dariusz is a truly great guy and I enjoyed talking with him. Negotiating a price was quick and simple, and once finished we enjoyed talking about Col Dariusz is a truly great guy and I enjoyed talking with him. Negotiating a price was quick and simple, and once finished we enjoyed talking about Colorado and skiing. More

Great experience with everyone there, got my 2019 ram and couldn’t be more happy. Sam in sales was very helpful with the entire process. couldn’t be more happy. Sam in sales was very helpful with the entire process. More

great buying experience I had a great experience buying my 2016 Audi Q5. I did not have an appointment but Chris didn't mind helping me out. Chris was very knowledgeable abou I had a great experience buying my 2016 Audi Q5. I did not have an appointment but Chris didn't mind helping me out. Chris was very knowledgeable about the vehicle and inventory available. He was very professional, not to mention he made me feel very comfortable with my decision. I did not feel pressured in any way as I have experienced elsewhere.Although I did have a small issue with my vehicle a dew days after purchasing and I called Chris right up and he helped me get it fixed without a hassle. I would most certainly recommend Chris and Sherman Dodge to friends and family. You guys have a real gem on your hands and keep up the great customer service Chris! More

Great work. Sorry about the rat. Lester took great care of me. Just the right amount of update calls to let me know what’s going on and what was necessary. 10/10 would recommend. of me. Just the right amount of update calls to let me know what’s going on and what was necessary. 10/10 would recommend. More

My HVAC is still making the pressure like sound and the air is not that cold. I would like for it to be fixed permanently. air is not that cold. I would like for it to be fixed permanently. More

Great buying experience. Fawaz was very helpful, gave me time to make my decision, and knew about the car. (you might be surprised how many are clueless about what's on their Fawaz was very helpful, gave me time to make my decision, and knew about the car. (you might be surprised how many are clueless about what's on their lot). He let me test drive it twice, including taking it to a mechanic friend to inspect. So I highly recommend Sherman Dodge and Fawaz for your car buying. More

I was greeted quickly, service completed promptly, and was on my way . I imagine the virus situation affected things a but, but my experience there was pleasant was on my way . I imagine the virus situation affected things a but, but my experience there was pleasant More

Romino Is A Good Person To Deal With I can't say anymore. His honesty and ability to make the transition to a new vehicle was for the most part flawless. It was to the point where his d I can't say anymore. His honesty and ability to make the transition to a new vehicle was for the most part flawless. It was to the point where his dealership was the first place I went to after seeing an ad on the Internet. Romino knew who I was, expected me, and gave me top notch service. Thanks. More

Nick was very personable, courteous, knowledgeable and great to work with. When I arrived, Nick let me know he was still working with another customer and to get me started, had me test drive the car with great to work with. When I arrived, Nick let me know he was still working with another customer and to get me started, had me test drive the car with Krystoff, who was very knowledgeable and personable. I had not purchased a car in over 20 years and was a bit nervous about the car shopping and buying process. Nick was very patient, answered all my questions and made purchasing my car a pleasant and positive experience. I highly recommend this dealership, Nick and Krystoff! More