Sherman Dodge Chrysler Jeep RAM

Fast. , efficient, curteous service. Appointment setup was quick. Service time was quick. Everything explained clearly and written up clearly. Work completed in a timely manner. was quick. Service time was quick. Everything explained clearly and written up clearly. Work completed in a timely manner. More

Worst Car Buying Experience By far the worst car buying experience I have had. I drove over three hours to the dealership for a $43k truck and they were not forthcoming about th By far the worst car buying experience I have had. I drove over three hours to the dealership for a $43k truck and they were not forthcoming about the condition of the vehicle. I have purchased a few other vehicles from out of state and have not had this problem. It had a significant dent/paint cracking, rear parking sensors didn't work, interior was dirty, brakes vibrated and significant scratch on driver side door. I guess I put too much stock in it being a CPO and trust in the dealership. I asked to have the items fixed as this was normal in the past at other dealerships when spending that much money on a car, even for a used one. They initially said no and I had to threaten to leave before they flipped and were willing to fix the issues. They lost my trust so I decided to walk away from the deal. I had to get really upset before the would let me leave (they had my key), I started to feel like I was trapped. Sales rep wanted to talk to his managers multiple times and then tried to sell me a new one, knowing there was no way to get it close to my price range. I had to say multiple times that "I am done and I want to leave" before they accepted it and walked me to get my keys. Abe the GM was really unprofessional from the first phone call and the way he acted while I was at the dealership. My sales rep was pretty good, but I don't really feel like he added much value. I understand the "As Is" clause of buying a used vehicle, but I expect that a reputable dealership would be forthcoming about the condition and be willing to fix the vehicle, at least this has been my experience at other dealerships. After leaving the dealership I decided to give them another chance, not sure why, and all it ended up was in them going backwards on the deal and offering me less for my trade. The sales rep said he didn't know about the damage and I honestly believe him, however I also believe that someone at the dealership knew about it and they should have it noted somewhere to able to share with customers. I am sure they will reply to my review with a lot of excuses, but at the end of the day they created a horrible experience for someone trying to buy a $43k vehicle and wasted a ton of my time! Buyer beware of this dealership! More

Very nice employees they service u very fast friendly staff they get you out the door with the car u want would Recommend Sherman dodge!!! staff they get you out the door with the car u want would Recommend Sherman dodge!!! More

Great Customer Service The rear passenger door window was broken on my Jeep during a burglary. Sherman got the Jeep in early in the morning and had a new window installed b The rear passenger door window was broken on my Jeep during a burglary. Sherman got the Jeep in early in the morning and had a new window installed by the end of the day. They got all the glass cleaned out and they provided a loaner during the day. More

Did a good job find the right vehicle, but ran my credit report even though I asked them not too. Other than that they were patient, and persistent. report even though I asked them not too. Other than that they were patient, and persistent. More

Very nice and attentive people. Nice doing business. They took nice care of me. Armando is an excellent car salesman. Looking forward with my next experience. took nice care of me. Armando is an excellent car salesman. Looking forward with my next experience. More

Excellent customer service from everyone in the service department, specially Nikko. Me and my family always go to Sherman because we know their team is the best !! department, specially Nikko. Me and my family always go to Sherman because we know their team is the best !! More

Service department did not resolve my issue with the check engine light on and was not worried about it . I don’t understand how they could release someone’s car with a full warranty and not resolve the check engine light on and was not worried about it . I don’t understand how they could release someone’s car with a full warranty and not resolve the issue. More

Crooks, got a 18k used car only later to find out its 22k on paper! Please review your deal! They put it on usb, So you dont see it right away, we only just found out a year later. Then there is no proof of on paper! Please review your deal! They put it on usb, So you dont see it right away, we only just found out a year later. Then there is no proof of the warranty thru the finance company! People please pay and be more attentive!!!! More

WORST SERVICE ADVISOR EVER EARL-- Earl was by far the WORST service advisor I have ever encountered at Sherman Dodge for the 17 years I have been a customer. He does not know what he i Earl was by far the WORST service advisor I have ever encountered at Sherman Dodge for the 17 years I have been a customer. He does not know what he is doing and does not interact well with the customer. If I had to recommend your service center which I have had no issues with before, after this experience I would never recommend it!!!! More