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Shingle Springs Subaru - Service Center
Shingle Springs, CA
41 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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41 Reviews of Shingle Springs Subaru - Service Center
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December 01, 2017
Exceptional service department Driving east out of Sacramento on a Saturday afternoon we noticed a strange noise coming from the front end of our 2017 Subaru. As we approached Shi Driving east out of Sacramento on a Saturday afternoon we noticed a strange noise coming from the front end of our 2017 Subaru. As we approached Shingle Springs we thought we should have it checked out and went to Shingle Springs Subaru where we met Mason Bright in the service department. He took the car for a short drive and suspected the noise was coming from a wheel bearing, but said the shop was booked solid for the next week but he would see what he could do. He said he would try to get a Tech to check the diagnosis on Monday and provided us with a rental car. Saturday evening he called and said that a Tech had checked the car and confirmed a wheel bearing was causing the noise and that he would try to schedule the work to be completed by the next Tuesday when we would be passing through town once again. First thing Tuesday morning he called and confirmed the car would be ready by noon. I've been driving for more than 60 years and have never experienced such friendly and responsive service from either a dealer or independent garage. I recommend Shingle Springs Subaru to any looking for a favorable dealer experience. More
by Dan
Employees Worked With
Helpful November 07, 2017
Always courteous, efficient and friendly service. I switched to Shingle Springs from a much closer Subaru dealership because the service is consistently excellent. No long waits, easy scheduling, cou I switched to Shingle Springs from a much closer Subaru dealership because the service is consistently excellent. No long waits, easy scheduling, courteous and friendly staff. The waiting room is attractive and love the coffee machine! I received a follow-up call the next day from a real live human and appreciate how my car is cleaned after every service, no matter how small. More
by Happy Customer
Employees Worked With
Jan Wasley
October 16, 2017
Nice experience. Super friendly! Explained the problem as well as the solution. Took the time to make me feel comfortable and instilled trust. Shuttle was also helpf Super friendly! Explained the problem as well as the solution. Took the time to make me feel comfortable and instilled trust. Shuttle was also helpful. More
by Dianna
Employees Worked With
Brett Kirschenmann
September 22, 2017
Great customer service! Top notch service, friendly, and professional. I have and will continue to recommend Shingle Springs Subaru to all my friends and family. Keep up the Top notch service, friendly, and professional. I have and will continue to recommend Shingle Springs Subaru to all my friends and family. Keep up the good work! More
by icamero
Employees Worked With
Jan Wasley
August 04, 2017
Great service department! Best service department I have ever dealt with. People are friendly, knowledgeable, and respect your time! The best part is that they take care of you Best service department I have ever dealt with. People are friendly, knowledgeable, and respect your time! The best part is that they take care of your vehicle the way you want them to. More
by ZKM
June 25, 2017
2015 Subaru Impreza w/ some problems. Shingle Springs Subaru is awesome! Bought a 2015 Impreza and 4 days later noticed a huge dent in the rocker panel. Emailed with no response...doesn't Shingle Springs Subaru is awesome! Bought a 2015 Impreza and 4 days later noticed a huge dent in the rocker panel. Emailed with no response...doesn't sound so great but keep reading. We noticed about a month later the front tires had uneven wear and the car pulled hard to the right...keep reading 😊 We took the car in for alignment under warranty and when the report came back it stated someone must have hit something on the right side to make the alignment that far off and tires were showing secondary rubber. I showed Mason the service tech my original email which got no response. After a few emails and phone calls I talked to Bryant (GM). He had my car rechecked for any issues, sent over to a local body shop to fix the dent and replaced the tires! I was originally very distraught when we discovered the issues because we saved a long time to pay cash for the car but Shingle Springs Subaru made everything right. They even gave us a fully loaded loaner car at no charge! We would highly recommend Shingle Springs to buy your next new or used car. The purchase process was nice, no pressure. They have an awesome coffee machine, tv and nice kids area for service appointments. More
by Brooke1712
June 15, 2017
Subaru Recall work appointments made easier! We took our Subaru to Shingle Springs Subaru for two different recalls. No one wants to go in for car repairs especially recall work. From the time w We took our Subaru to Shingle Springs Subaru for two different recalls. No one wants to go in for car repairs especially recall work. From the time we received the recall notices and called them, to the time they did the work they were extremely helpful and efficient. More
by gnjoy
Employees Worked With
Jan Wasley
April 26, 2017
Subaru Forester Maintanance I gave the 5-Star rating to Shingle Springs Subaru based on the excellent treatment and quality maintenance I received for my 2017 Subaru Forester. I gave the 5-Star rating to Shingle Springs Subaru based on the excellent treatment and quality maintenance I received for my 2017 Subaru Forester. More
by fred123
Employees Worked With
I do not have her name
March 07, 2017
From the start! Bought my Subaru brand new from Shingle Springs Subaru on 9-11-11. I have driven 50 miles one way up to have service and any repairs done by them. T Bought my Subaru brand new from Shingle Springs Subaru on 9-11-11. I have driven 50 miles one way up to have service and any repairs done by them. They are 100 percent honest and never try to play games on what repairs that need fixing. There customer service is the Best! They drive me and a friend to Placerville, about 15 miles up the road, so we can shop and have lunch, and pick us up when the car is ready to go. The customer service area is very clean, plenty of chairs, magazines, bathrooms, coffee, ...the works! Because I am now an older lady and having a reliable vehicle is paramount to me driving mostly alone, they make sure my car is up to par and SAFE! If All companies operated to the standard of Shingle Springs Subaru, the world would be a better place! Rita Lind, Roseville, CA More
by Rita L.
Employees Worked With
All employees are professional, courteous, and do a great job!, Brett Kirschenmann, Jan Wasley
November 12, 2016
Recall and gas tank door fix Went here today to have my gas tank door looked at because it wouldn't close and to have the current recall for my Legacy fixed. Found out that the do Went here today to have my gas tank door looked at because it wouldn't close and to have the current recall for my Legacy fixed. Found out that the door wouldn't close because the cable came loose, nothing worse than that...and I was prepared to have to bring the car back to have a major fix done. Mason in the service department took care of me today with no charges and had me in and out with both services in about an hour. I can't tell everyone enough that this is the best place to go for service and for car buying. Everyone here is so nice and makes the effort to get to know you by name. I drive up from downtown Sacramento just to have my car serviced here because it's such a pleasant experience every time. And, this is the 3rd car that has been purchased here, between me and my family....I recommend Shingle Springs Subaru for service and for car buying to everyone wanting a hassle-free and pleasurable experience. More
by Michelle_C.
Employees Worked With
