Shottenkirk Chrysler Dodge Jeep Ram Granbury

I would give them less than a star if I could. Their customer service and professionalism was lacking. The sales associate, Dominic, that took on us a test drive referenced drinking and driving wh Their customer service and professionalism was lacking. The sales associate, Dominic, that took on us a test drive referenced drinking and driving while on the test drive. While negotiating a price, he was a very poor communicator between the finance manager and us at the desk. He was also incredibly unprofessional while collecting income information. Trevor Fowler, the finance manager, was rude, and tried to rush us into a decision. When we asked for some more time to think and cited that we had driven a long way, he responded, "okay, I drive from Dallas every day too". Upon purchase of the vehicle, I requested the documents that I signed throughout the purchase process, and they were not delivered to me. They dodged my calls for about a week, and when he finally sent something, it was incomplete, and it included more than a thousand dollar mark up on an extended warranty that we had not agreed to. I purchased the vehicle over 2 and a half months ago, and I still do not have a copy of everything I signed on the purchase date. I had to cancel the warranty all together to fix it. The truck has had mechanical issues since, and the service department has not successfully fixed the largest of the issues, that should have originally been caught in a CPO inspection. All in all, if you're looking to buy, go literally anywhere else. I cannot imagine a worse buying experience, or customer service. More

My 2023 Wrangler needed an electric coolant heater. Shottenkirk in Granbury made the repair in 16 days, which I am well pleased with. Shottenkirk in Granbury made the repair in 16 days, which I am well pleased with. More

I want to thank Mr Allan from the bottom of my heart for all the attention he gave to us pls never change i wish they were more managers like u every were else i realy mean this thank you for all Mr Allan all the attention he gave to us pls never change i wish they were more managers like u every were else i realy mean this thank you for all Mr Allan and thankn you To all your team for all the wonderful service More

Highly recommend this dealership. Our experience was among the best in our long history of car buying. Our experience was among the best in our long history of car buying. More

Everyone from sales to managers and finances were very helpful and friendly. Great experience. I would recommend Shottenkirk Didge. helpful and friendly. Great experience. I would recommend Shottenkirk Didge. More

My Jeep was diagnosed and repaired with no issues or problems. This dealership consistently delivers me top notch service. problems. This dealership consistently delivers me top notch service. More

We are very happy with our new truck, especially with the sales consultant. Roy Bejjani, very attentive and respectful. We were just going to look at the trucks. He came to us and invited us to stop by to ch sales consultant. Roy Bejjani, very attentive and respectful. We were just going to look at the trucks. He came to us and invited us to stop by to check the prices. Thank you, Shottenkirk, and all the staff who served us, exceeding our expectations. An hour later, we left with our new truck. Thank you. More

Excellent service department. These guys kept me up to date on everything going on with my truck. Will definitely be back for all my maintenance as they gave me a schedule of what These guys kept me up to date on everything going on with my truck. Will definitely be back for all my maintenance as they gave me a schedule of what my truck needs and when. My whole interaction with the service advisors and even the service manager made me feel like they actually care and were there to help, not just sell me stuff. More

WAY over charged for a fuel filter/water separator change on my Jeep Gladiator Diesel. The part online at mopar is $62.75, I was charged $177.60 (RockAuto has the filter for $26.75). Total out the door, fo on my Jeep Gladiator Diesel. The part online at mopar is $62.75, I was charged $177.60 (RockAuto has the filter for $26.75). Total out the door, for labor and including a 2% surcharge for using a credit card $301.55 (how many people do you know that carry $300+ in cash to avoid up charge?). Never going back to this dealership. More

I drove for two hours to get there. The price on the web site was not even close to the price they gave when I was sitting in the showroom ready to buy. Went to another dealership and The price on the web site was not even close to the price they gave when I was sitting in the showroom ready to buy. Went to another dealership and bought a brand new gladiator nighthawk . Their loss not mine. Go shopping before you buy here. They were a waste of my time. More